Communication skills

DR. KURNIA NINGSIH.M.A

 Review

You have studied more about culture that has

influenced the use of language.
You have to be careful especially when you interact
with the people from different culture.
You can’t react badly to someone who use unfamiliar
behaviour, or unfamiliar body language or
unfamiliar words. At least you think : may be .........
This is the way to avoid misunderstanding
 Interaction
When people interact , there are four points you have to
remember:

Participants:
May come from
different culture

Response Description
Diciding how to Think about
react different culture

Analysis
find out the
differences

Thus before giving response to someone you have to think

and analyze: what... and Why....
 Cross Culture Understanding

You can save your communication if you learn

carefully what to do before giving the response: such
as
 decide on what response you are going to give
 prepare your response before you use it
Practise your response before you want to use it
 Skills in communication

There are three general skills that can be used when

you interact with people from different culture and
use different language.
Be Flexible : it is better to be flexible. You’d better
learn different ways in communicating in English,
including body language
Observe: the best way to learn this is by doing
observation. You can watch the talk show, movie
Drama even American Idol, or Britain Talented
show.
Do not judge too quickly: if you interact with
people from different country or use different
language from yours, keep open minded.
Never refuse it or hate, but be ready to be honest by
saying , “ Sorry I don’t know ..... May be.....
Do not make assumption , it is better to say: May
be.............
If you hear people say about stereotype, you’d better
say: I think not all ........but some of .......
 Specific skills

Remember !!! different situation will need different

responses. Thus, You need to practice all of them.
At least there are four different ways you can use to
respond to a misunderstanding.
Ignore: sometime you have to ignore a gesture or
vocabulary that you do not understand or make you
you feel bad, depend on the situation or condition at
that time. e.g a stranger on the street, say something,
or show the gesture.
Repeat: You may ask the speaker to say it again
because you don’t understand :
Sorry, what do you mean?? What was that
Would you please repeat it?. Pardon me? With the nice
intonation of cource.
Clarify : You ask for clarification by saying the
confusing word again, just to check the meaning
.e.g:Do you mean Disappointed?, or annnoying?
What do you really meant?
I don’t know what you mean by saying.................
Explanation: you try to explain to the speaker that
you don’t uderstand it. Then you try to explain that
in your culture you do this........ Or say this........
The meaning is................
Then you can ask what about in their culture ?? Are
they really different in meaning? Or just
mispronounciation, or spelling that is wrong.
DO THE EXCERSICES PAGE 68 AND 69 TO MAKE
YOU UNDERSTAND MORE