Business Correspondence

Introduction to
E-Correspondence
Week 5
Business Correspondence

Introduction to
E-Correspondence
Week 5
 Definition of Email and E-Correspondence

OVERVIEW: Concept of E-Correspondence

Techniques for Effective E-Correspondence

Introduction to
Email Significance of E-Correspondence

Correspondence Advantage and Disadvantages of E-

Correspondence

Basic Email Correspondence:

• Request for Approval
• Request for Information
Definition of Email and E-
Correspondence
History of E-mail Search

• Scientists (MIT) developed a program called

Mailbox.
• In 1972, Raymond Samuel Tomlinson
implemented the first email program on the
(ARPANET)
• PDP-10 computer consisting of two individual Save
programs, SNDMSG for sending mail and
READMAIL for retrieving mail Cancel
What is E-mail?

• Electronic Mail.
• Is the exchange of computer-stored messages by
telecommunication
• Email can be distributed to lists of people, as well as to
individuals.
What is E-Correspondence?

• Email Correspondence are messages sent and received

electronically through "Internet"
• Internet is also known as “The Information Superhighway”
• To communicate a variety of messages.
• Examples: Google Mail, Yahoo Mail, Outlook Mail.
E-Correspondence
• Things have turned a lot simpler
and easier with the inception of

Main this new idea

• An orb through which you can

Concept secure important documents

• Speed up the approvals
• Sharing important details within
the team
• Can publish instantly.
 Effective E-Correspondence
Things you need to remember in composing...

1 2 3 4 5

Use the Correct Provide an effective Limit your email Organize your Use Highlighting
Email Address: subject line: message to one Email: Techniques:
screen:

name@gmail.com Topic/Subject Use "cyber speak" • Introduction • Color

abbreviations • Discussion • Underline
• Conclusion • Bold, etc.
 Effective E-Correspondence
Things you need to remember in composing...

6 7 8 9 10

Proofread your E- Don't E-mail Make Hard Copies Practice Etiquettes: Apply the Essential
mails: Confidential for Future Principles of
Informations. References. • Be Courteous Communication
• Don’t write
abusive/angry
language messages
• Express Emotions
Significance of
E-Correspondence
 E-Correspondence
• An important method of
business communication that
is fast, cheap, accessible, and
Significance easily replicated.
• It provides efficient and
effective ways to transmit all
kinds of electronic data.
ADVANTAGES &
DISADVANTAGES
Advantage of E-mail Correspondence Advantage...

Email can increase efficiency, productivity, and business

readiness:
• Cheap - Sending email costs the same regardless of distance and the
number of people you send it to.
• Fast - An email should reach its recipient in minutes, or at the most
within a few hours
• Convenient - Your message will be stored until the recipient is ready to Save
read it, and you can easily send the same message to a large number of
people
• Permanent - You can keep a record of messages and replies, including Cancel
details of when a message was received
Disadvantages of E-mail Correspondence Disadvantages...

There are certain weaknesses of email that you should be

aware of.
• Email Security - Email communications and accounts from unauthorized
access, loss, or destruction.
• Sending E-mails by mistake - At a click of a button, an email can go to
the wrong person accidentally.
• Data Storage - Electronic storing space can become a problem Save
• Email Attacks - These are cyberattacks such as spamming, phishing,
spoofing, spear-phishing, business email compromise (BEC), and
ransomware. Cancel
 Disadvantages..
EMAIL ATTACKS

SPAMMING PHISHING
• Email spam, also known as junk
• A form of fraud in which an attacker
email, is unsolicited bulk messages
masquerades as a reputable entity or
sent through email.
person in email or other
• A spammer typically sends an email to
communication channels.
millions of email addresses

Email Security awareness is essential to protecting an organization against email attacks

 Disadvantages..
EMAIL ATTACKS

SPOOFING SPEAR-PHISHING
• Email spoofing is the forgery of an
• Email spoofing is an attack that
email header so that the message
targets a specific organization or
appears to have originated from
individual, seeking unauthorized
someone or somewhere other than the
access to sensitive information.
actual source

Email Security awareness is essential to protecting an organization against email attacks

 Disadvantages..
EMAIL ATTACKS

BUSINESS EMAIL RANSONWARE

COMPROMISE • Subset of malware in which the data
• An exploit in which the attacker gains on a victim's computer is locked,
access to a corporate email account typically by encryption, and payment
and spoofs the owner's identity to is demanded before the ransomed
defraud the company or its employees, data is decrypted and access is
customers. returned to the victim

Email Security awareness is essential to protecting an organization against email attacks.

ANY QUESTIONS?
BASIC EMAIL
CORRESPONDENC
E
• Request for Approval via E-mail Correspondence

2. Request for Information via E-mail Correspondence

ANY QUESTIONS?