Project Quality Management Questions 5th Edition - Rev3

Project Quality Management
Questions
PMP Study Group
Facilitator: Alexandra Mandis (PgMp)
Helpful Tools
1. Q & As for the PMBOK® Guide, Fifth Edition : by Frank T. Anbari (ed) Project Management Institute © 2013 (314 pages)
• Written in a straightforward question and answer format with multiple choice questions, this essential companion covers key project
management themes and concepts of the project management framework and the ten project management knowledge areas in the
PMBOK® Guide.
2. Achieve PMP Exam Success: A Concise Guide for the Busy Project Manager, 5th Edition by Diane Altwies and Janice Preston
J. Ross Publishing © 2013 (489 pages) Citation ISBN:9781604270884
• This is really useful for exam tips and summarization of what you need to know
2 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Question #1
What is the percentage of 3 Sigma?
A. 68.26
B. 99.99
C. 95.46
D. 99.73
Question #1
What is the percentage of 3 Sigma?
A. 68.26
B. 99.99
C. 95.46
D. 99.73
Question #2
Consider the following control chart for a repetitive process:
Based on this chart can you conclude that the process is:
A. Considered out of control because seven consecutive plot points are above the
mean
B. Considered in of control because no data points exceed the control limits
C. Undergoing continuous improvement because it indicates a positive trend
D. In an unspecified control status because the upper and lower control limits are
different from specification limits, which are based on the requirements of the
agreement?
Question #2
Consider the following control chart for a repetitive process:
Based on this chart can you conclude that the process is:
A. Considered out of control because seven consecutive plot points are above the mean
B. Considered in of control because no data points exceed the control limits
C. Undergoing continuous improvement because it indicates a positive trend
D. In an unspecified control status because the upper and lower control limits are different from
specification limits, which are based on the requirements of the agreement?
Question #3
A pilot is flying from Houston to Colorado Springs.
Adhering to the required pre-flight process, the pilot
follows the procedures to ensure that has properly
selected and adjusted the airplane. Which of the
following did he likely use?
A. Process flowchart
B. Checklist
C. Checksheet
D. Company policy
Question #3
A pilot is flying from Houston to Colorado Springs.
Adhering to the required pre-flight process, the pilot
follows the procedures to ensure that has properly
selected and adjusted the airplane. Which of the
following did he likely use?
A. Process flowchart
B. Checklist
C. Checksheet
D. Company policy
Question #4
Ishikawa diagrams are also known as what?
A. Cause & effect diagrams

B. Pareto diagram
C. Histogram
D. Run diagram
Question #4
Ishikawa diagrams are also known as what?
A. Cause & effect diagrams

B. Pareto diagram
C. Histogram
D. Run diagram
Question #5
You are defining the quality standards for the project. You have defined the
variables to measure and determined what attributes are important to you.
Which of the following is not a variable?
A. Color
B. Distance
C. Pounds
D. Kilometers
Question #5
You are defining the quality standards for the project. You have defined the
variables to measure and determined what attributes are important to you.
Which of the following is not a variable?
A. Color
B. Distance
C. Pounds
D. Kilometers
Question #6
When a service or product meets customers’ requirements
A. The customer pays the minimum price

B. The customer pays the maximum price
C. The cost of quality is low
D. A quality product has been achieved
Question #6
When a service or product meets customers’

requirements
A. The customer pays the minimum price

B. The customer pays the maximum price
C. The cost of quality is low
D. A quality product has been achieved
Question #7
Who is responsible for the quality management of the project?
A. The Quality Manager

B. The Project Team
C. The Project Manager
D. The Project Engineer
Question #7
Who is responsible for the quality management of the

project?
A. The Quality Manager

B. The Project Team
C. The Project Manager
D. The Project Engineer
Question #8
You are using a fishbone diagram to aid in determining the

quality standards for your project. Which part of the quality
process are you in?
A. Plan Quality Management

B. Perform Quality Assurance
C. Quality Initiation
D. Control Quality
Question #8
You are using a fishbone diagram to aid in determining the
quality standards for your project. Which part of the quality
process are you in?
A. Plan Quality Management

B. Perform Quality Assurance
C. Quality Initiation
D. Control Quality
Question #9
All of the following are not examples of quality assurance

except
A. Histogram
B. Process analysis
C. Run chart
D. Pareto chart
Question #9
All of the following are not examples of quality assurance

except
A. Histogram
B. Process analysis
C. Run chart
D. Pareto chart
Question #10
Pareto charts help
A. Determine if the process is in or out of control

B. Explore desired future outcomes
C. Focus brainstorming activities
D. Find the most critical issues to work so that quality may be improved
Question #10
Pareto charts help
A. Determine if the process is in or out of control

B. Explore desired future outcomes
C. Focus brainstorming activities
D. Find the most critical issues to work so that quality may be improved
Question #11
Standard deviation is
A. How much time is remaining to complete the project

B. How correct the sample is
C. How far the measurement is from the mean
D. How far the measurement is from the highest estimate
Question #11
Standard deviation is
A. How much time is remaining to complete the project

B. How correct the sample is
C. How far the measurement is from the mean
D. How far the measurement is from the highest estimate
Question #12
Your project is going through the control quality process. Which

is a key tool that will be used in this process?
A. Rework
B. Customer acceptance
C. Quality management plan
D. Inspection
Question #12
Your project is going through the control quality process. Which

is a key tool that will be used in this process?
A. Rework
B. Customer acceptance
C. Quality management plan
D. Inspection
Question #13
What does quality assurance involve?
A. Confirming the quality plan will produce the desired results

B. Determine which quality rules apply to the project
C. Ensuring the customer is happy
D. Measuring the project’s output
Question #13
What does quality assurance involve?
A. Confirming the quality plan will produce the desired results

B. Determine which quality rules apply to the project
C. Ensuring the customer is happy
D. Measuring the project’s output
Question #14
All of the following are examples of the cost of

nonconformance except?
A. The cost of reworking the product

B. Training
C. Scrap costs
D. Warranty costs
Question #14
All of the following are examples of the cost of

nonconformance except?
A. The cost of reworking the product

B. Training
C. Scrap costs
D. Warranty costs
Question #15
A control chart shows an out of control process. What should be

done?
A. Perform a DOE
B. Change the upper or lower control limits
C. Find an assignable cause
D. Nothing, it is just fluke and will come back in control
Question #15
A control chart shows an out of control process. What should be

done?
A. Perform a DOE
B. Change the upper or lower control limits
C. Find an assignable cause
D. Nothing, it is just fluke and will come back in control
Question #16
A software developer independently added a new feature to the
product. What, if anything, is wrong with this?
A. It’s gold plating

B. Nothing – this is how the customer’s expectations can be exceeded
C. Nothing – as long as the developer gets the team’s buy-in
D. These types of changes are always OK because the developer is a
SME
Question #16
A software developer independently added a new feature to the
product. What, if anything, is wrong with this?
A. It’s gold plating

B. Nothing – this is how the customer’s expectations can be exceeded
C. Nothing – as long as the developer gets the team’s buy-in
D. These types of changes are always OK because the developer is a
SME
Question #17
The project team is planning what quality standards are needed
for the project and evaluating what could go wrong in the
process. Which of the following tools is the project team most
likely to use?
A. Run chart
B. Control chart
C. Quality audit
D. Fishbone diagram
Question #17
The project team is planning what quality standards are needed
for the project and evaluating what could go wrong in the
process. Which of the following tools is the project team most
likely to use?
A. Run chart
B. Control chart
C. Quality audit
D. Fishbone diagram
Question #18
All of the following are advantages of sample testing instead of

population testing except
A. It’s cheaper
B. It’s more thorough
C. It’s quicker
D. It’s less destructive
Question #18
All of the following are advantages of sample testing instead of

population testing except
A. It’s cheaper
B. It’s more thorough
C. It’s quicker
D. It’s less destructive
Question #19
Who preached TQM and continuous improvement?
A. McGregor
B. Juran
C. Deming
D. Crosby
Question #19
Who preached TQM and continuous improvement?
A. McGregor
B. Juran
C. Deming
D. Crosby
Question #20
_____________ is a special form vertical bar chart used to

identify the vital few sources that are responsible for causing
most of a problem's effects
A. PERT Chart
B. Bar Chart
C. Ishekawa diagram
D. Pareto diagram
Question #20
_____________ is a special form vertical bar chart used to

identify the vital few sources that are responsible for causing
most of a problem's effects
A. PERT Chart
B. Bar Chart
C. Ishekawa diagram
D. Pareto diagram
Question #21
Quality and grade are not the same. A fundamental distinction is that:
A. Quality as a delivered performance or result is the degree to which a set of inherent

characteristics fulfill requirements; grade as a design intent is a category assigned to
deliverables having the same functional use but different technical characteristics.
B. A quality level that fails to meet quality requirements may not be a problem; a low grade
of quality is always a problem.
C. Delivering the required levels of quality is not included in the responsibilities of the
project manager and the project team.
D. Delivering the required levels of grade is not included in the responsibilities of the project
manager and the project team
Question #21
Quality and grade are not the same. A fundamental distinction is that:
A. Quality as a delivered performance or result is the degree to which a set of inherent

characteristics fulfill requirements; grade as a design intent is a category assigned to
deliverables having the same functional use but different technical characteristics.
B. A quality level that fails to meet quality requirements may not be a problem; a low grade
of quality is always a problem.
C. Delivering the required levels of quality is not included in the responsibilities of the
project manager and the project team.
D. Delivering the required levels of grade is not included in the responsibilities of the project
manager and the project team
Question #22
All of the following are primary benefits of meeting quality
requirements EXCEPT:
A. Less rework
B. Higher productivity
C. Lower Costs
D. Fewer change orders
Question #22
All of the following are primary benefits of meeting quality
requirements EXCEPT:
A. Less rework
B. Higher productivity
C. Lower Costs
D. Fewer change orders
Question #23
Design of experiments (DOE) is a statistical method used to:
A. Determine how various elements of a project interrelate

B. Identify which factors may influence specific variables of a product
or process under development or in production
C. Establish a standard by which to measure performance
D. Compare actual or planned project practices with those of other
projects
Question #23
Design of experiments (DOE) is a statistical method used to:
A. Determine how various elements of a project interrelate

B. Identify which factors may influence specific variables of a product
or process under development or in production
C. Establish a standard by which to measure performance
D. Compare actual or planned project practices with those of other
projects
Question #24
The basis for continuous quality improvement is the:
A. Plan-Do-Check-Act (PDCA) cycle as defined by Shewhart and

modified by Deming
B. Process decision program chart (PDPC)
C. Ready-aim-fire (RAF) cycle linked by results
D. Conceptualize-design-execute-finish (CDEF) cycle
Question #24
The basis for continuous quality improvement is the:
A. Plan-Do-Check-Act (PDCA) cycle as defined by Shewhart and

modified by Deming
B. Process decision program chart (PDPC)
C. Ready-aim-fire (RAF) cycle linked by results
D. Conceptualize-design-execute-finish (CDEF) cycle
Question #25
Which of the following is true regarding precision and accuracy?
A. Precision is a measure of correctness, whereas accuracy is an assessment of

exactness.
B. Precision is a measure of exactness, whereas accuracy is an assessment of
correctness.
C. Precision and accuracy are essentially the same.
D. As an example, points clustered tightly in one area of the target but not in the
bull's eye are considered to have high accuracy, whereas points that are more
spread out but equidistant from the bull's eye are considered to have the same
degree of precision.
Question #25
Which of the following is true regarding precision and accuracy?
A. Precision is a measure of correctness, whereas accuracy is an assessment of

exactness.
B. Precision is a measure of exactness, whereas accuracy is an assessment of
correctness.
C. Precision and accuracy are essentially the same.
D. As an example, points clustered tightly in one area of the target but not in the
bull's eye are considered to have high accuracy, whereas points that are more
spread out but equidistant from the bull's eye are considered to have the same
degree of precision.
Question #26
Because of the temporary nature of and the potential benefits that may be derived from
reducing the post-project cost of quality, ___________ may choose to invest in
product quality improvement, especially in the areas of prevention and appraisal:
A. Sponsoring organizations
B. The project management team
C. The project executive management team
D. The project quality function deployment (QFD) organization
Question #26
Question #26
Question #27
Control charts have all of the following characteristics EXCEPT:
A. They are used to determine whether or not a process is stable or has

predictable performance.
B. They can be used to monitor various types of output variables.
C. They are used to illustrate how various factors might be linked to
potential problems or effects.
D. They are graphical displays of process data over time and against
established control limits, which has a centerline that assists in
detecting a trend of plotted values toward either control limit.
Question #27
Control charts have all of the following characteristics EXCEPT:
A. They are used to determine whether or not a process is stable or has

predictable performance.
B. They can be used to monitor various types of output variables.
C. They are used to illustrate how various factors might be linked to
potential problems or effects.
D. They are graphical displays of process data over time and against
established control limits, which has a centerline that assists in
detecting a trend of plotted values toward either control limit.
ETHICS: to be removed
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Question #21
You are a project manager working on a multimillion-dollar
project. As the project has progressed, you become friends
with the general contractor. You are working on a US $100,000
change request. She has offered to let you use her boat on
Lake Superior this weekend while she is away in Mexico. What
should you do?
A. Accept the offer with thanks

B. Decline the offer
C. Decline the offer and report it to your supervisor
D. Ask your boss to approve your use of the boat
Question #21
You are a project manager working on a multimillion-dollar
project. As the project has progressed, you become friends
with the general contractor. You are working on a US $100,000
change request. She has offered to let you use her boat on
Lake Superior this weekend while she is away in Mexico. What
should you do?
A. Accept the offer with thanks

B. Decline the offer
C. Decline the offer and report it to your supervisor
D. Ask your boss to approve your use of the boat
Question #22
Management has promised you part of the incentive fee from the
customer if you complete the project early. Later, while finalizing a
major deliverable, your team informs you that the deliverable meets
the requirements in the contract but will not provide the functionality
the customer needs. If the deliverable is late, the project will not be
completed early. What action should you take?
A. Provide the deliverable as it is

B. Inform the customer of the situation and work out a mutually
agreeable solution
C. Start to compile a list of delays caused by the buyer to prepare
for negotiations
D. Cut other tasks in a way that will be unnoticed to provide more
61
time to fix the deliverable
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Question #22
Management has promised you part of the incentive fee from the
customer if you complete the project early. Later, while finalizing a
major deliverable, your team informs you that the deliverable meets
the requirements in the contract but will not provide the functionality
the customer needs. If the deliverable is late, the project will not be
completed early. What action should you take?
A. Provide the deliverable as it is

B. Inform the customer of the situation and work out a mutually
agreeable solution
C. Start to compile a list of delays caused by the buyer to prepare
for negotiations
D. Cut other tasks in a way that will be unnoticed to provide more
time to fix the deliverable
Question #23
As a Project Manager, you have a professional and social responsibility

to encourage the growth of project management at your company or
industry. To help with this growth, you could do all the following
except.
A. Mentor others who want to learn more about project

management
B. Create white papers on project management
C. Provide senior management with information regarding the
benefits of outsourcing
D. Train people on project management
Question #23
As a Project Manager, you have a professional and social responsibility

to encourage the growth of project management at your company or
industry. To help with this growth, you could do all the following
except.
A. Mentor others who want to learn more about project

management
B. Create white papers on project management
C. Provide senior management with information regarding the
benefits of outsourcing
D. Train people on project management

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Project Quality Management

What is the percentage of 3 Sigma?

What is the percentage of 3 Sigma?

Ishikawa diagrams are also known as what?

A. Cause & effect diagrams

Ishikawa diagrams are also known as what?

A. Cause & effect diagrams

When a service or product meets customers’ requirements

A. The customer pays the minimum price

When a service or product meets customers’

A. The customer pays the minimum price

Who is responsible for the quality management of the project?

A. The Quality Manager

Who is responsible for the quality management of the

A. The Quality Manager

You are using a fishbone diagram to aid in determining the

A. Plan Quality Management

A. Plan Quality Management

All of the following are not examples of quality assurance

All of the following are not examples of quality assurance

Pareto charts help

A. Determine if the process is in or out of control

Pareto charts help

A. Determine if the process is in or out of control

A. How much time is remaining to complete the project

A. How much time is remaining to complete the project

Your project is going through the control quality process. Which

Your project is going through the control quality process. Which

What does quality assurance involve?

A. Confirming the quality plan will produce the desired results

What does quality assurance involve?

A. Confirming the quality plan will produce the desired results

All of the following are examples of the cost of

A. The cost of reworking the product

All of the following are examples of the cost of

A. The cost of reworking the product

A control chart shows an out of control process. What should be

A control chart shows an out of control process. What should be

A. It’s gold plating

A. It’s gold plating

All of the following are advantages of sample testing instead of

All of the following are advantages of sample testing instead of

Who preached TQM and continuous improvement?

Who preached TQM and continuous improvement?

_____________ is a special form vertical bar chart used to

_____________ is a special form vertical bar chart used to

A. Quality as a delivered performance or result is the degree to which a set of inherent

A. Quality as a delivered performance or result is the degree to which a set of inherent

A. Determine how various elements of a project interrelate

A. Determine how various elements of a project interrelate

A. Plan-Do-Check-Act (PDCA) cycle as defined by Shewhart and

A. Plan-Do-Check-Act (PDCA) cycle as defined by Shewhart and

A. Precision is a measure of correctness, whereas accuracy is an assessment of

A. Precision is a measure of correctness, whereas accuracy is an assessment of

A. They are used to determine whether or not a process is stable or has

A. They are used to determine whether or not a process is stable or has

A. Accept the offer with thanks

A. Accept the offer with thanks

A. Provide the deliverable as it is

A. Provide the deliverable as it is

As a Project Manager, you have a professional and social responsibility

A. Mentor others who want to learn more about project

As a Project Manager, you have a professional and social responsibility