Case: The Quantum Bank

 Who would you recommend Stacey Thomas select to serve as project manager? Why?
 How would you recommend this project be organized? Functional project? Pure project?
Matrix? Why?
 Do you agree with Ms. Thomas’s decision that the project should be staffed internally? What
are the major advantages of staffing the project with Quantum employees? Are there any
advantages to utilizing the services of an outside consulting firm?

Source: Project Management in Practice by Jack R. Meredith, Scott M. Shafer, Samuel J. Mantel, Jr. P68
 Lecture 5

PM’s role: Managing Conflict & the art of

negotiation
 PM’s role… Managing Conflict & the art of negotiation
 Identifying and Analyzing Stakeholders
 a stakeholder register should be created to maintain key information about them including contact
information, their requirements & expectations, what stage in the project they have the most interest
in, their power over the project, and so on.
 In addition, a stakeholder issue log should be maintained to catalog issues that arise and how they
were resolved.
Example: The turnaround time for a stress test is measured as the elapsed time from when the
stress test was ordered by a cardiologist until the results are signed off by a radiologistx.

Power-Interest Grid for

stress test project.
 Commitment Assessment Matrix for stress test project
 we observe that the cardiologists are more committed than desired perhaps indicating the risk
that they will interfere in unproductive ways with the project.
 On the other hand, for the project to succeed, greater commitment is needed from the test
technicians and especially the radiologists
Major Sources of Conflict During Various Stages of the Project Life Cycle
 Special demands on the project manager
 Acquiring adequate resources
 Resources initially budgeted for a project are frequently insufficient to the task.
 Acquiring and motivating personnel (THE PROJECT TEAM)
 High-quality technical skills
 Strong problem orientation
 Strong goal orientation
 High self-esteem
 Dealing with obstacles
 Problem finding ability (fire-fighting)
 Making project goal trade-offs