Conflict Handling

20020841297 Isha Mandlaus

20020841163 Syed Ameen
Case-1
20020841096 Susmita Kayal

20020841071 Muskan
Case Overview
The conflict management arises from the
They confront each other in front of their Director
1 management styles of two managers , Isha and 4 Mr. Syed regarding the situation.
Susmita
head of technology development and the head of
product engineering department.

Muskan was recently replaced by Isha and had

Isha’s problem with Susmita is that she is taking 5 faced similar issue’s with Susmita
employees from her department without approval.
2 Susmita feels she is doing the right thing as she is
taking employees from Isha’s over staffed
department.

Director Mr. Syed had to consider Muskan’s point of

3 Isha feels Susmita is interfering with her duties 6 view as well
while Susmita feels Isha will be able to work
better with lesser staff
Analysis of Conflict Management Style

• Main reason for conflict- Isha did not want to let go of her employees even
though some had no substantial work in her department and Susmita needed the Isha Susmita
manpower to get the work done since, her department was understaffed.
Susmita without approval started taking employees from Isha’s department
• Isha and Susmita have both personal and professional differences which are
adversely affecting their productivity at work
• Susmita is a very confident manager who is vocal about her needs and wants
while she sees Isha as being incompetent
• Isha ignored Susmita for a very long time which is called as the avoiding style.
• Both managers believed they were right in their actions.
 Solution

1• The best solution was to opt for collaborating style which is a “win-win”
situation for both parties.
2• Both managers decided to have a long conversation about how many

employees they could transfer to Susmita’s department

3• Susmita was unable to source the talent required to carry out her duties
effectively, this way both parties were given a workable solution and a
sizeable taskforce to carry out duties effectively
Conflict Management Styles
Competing
• “I win you lose” situation Accommodating
• One’s own needs are • Also known as smoothing
advocated over others
Collaborating • Aggressive style of
• “You win I lose” situation
• Opposite of competing
• Pooling of individual or communication
• Diplomatic in nature and
• Low regard for future
group needs and goals approach
relationships
toward a common goal or
purpose Compromising
• “Win-Win” Situation
• Assertive communication
Avoiding • “Lose-Lose” situation
• People gain and give in a
• Negative emotions and
series of tradeoffs
perceptions • Compromise is generally not
• Feelings get pent up satisfying
• Needs and concerns go • Lack of trust
unexpressed
 Conflict Management Styles Examples

1 Competing
Susmita is the Marketing head and interdepartmental conflict
about when to hold the team-building activity should be
conducted is the topic of discussion hence, Susmita steps in
and decides that it would happen in the month of November
after Diwali vacations. In this situation Susmita made a quick
decision to avoid small conflicts for the employees to focus on
other important tasks. This is an appropriate use of this style.
2 Avoiding

Muskan and Syed were working on strategies to minimize budget cost for the
marketing department together. The deadline was nearing and they both could not
reach on a common decision to decide which approach would be optimal. The
deadline was postponed by Susmita the marketing head so that they both could
take extra time to complete the analysis and resume with a more collaborative
mindset.
 Conflict Management Styles Examples

3 Collaborating
Syed and Susmita have different features they want to market
in the upcoming social media campaign about their new
product hence, to reach a solution they sat together and
brainstormed which were the most important features and
common features they wanted to incorporate, finally they
decided on mix of features and some news ones were added
which were notably important
2 Accommodating

The marketing team is deciding to select the color theme for their advertainment
campaign where Isha is adamant that Red and White are the best choice, Syed
thinks Red, and Gold would be better. But Sayed decided to let Isha choose the
colors to avoid arguing further on this topic as both seem appropriate for him.
 Conflict Management Styles Examples

3 Compromising
Isha and Syed were both in charge of the marketing budget
plan for the next quarter, but they were having a disagreement.
Isha wanted to increase the digital advertisements on social
media and Syed wanted to hire a full-time employee to be in
charge of the social media platforms. An agreement was
reached by hiring a part-time employee who was looking after
social media platforms and the remaining budget was spent on
digital advertisements.
MDM Company June 1, 2021

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