1 INTRODUCTION TO

ORGANIZATIONAL
BEHAVIOUR
 LEARNING OUTCOMES

After studying this chapter, you should be able to:

Define organizational behaviour
Explain the goals and forces or elements of organizational
behaviour
Understand the evolution and fundamental concepts of
organizational behaviour
Understand the major approaches of organizational
behaviour
Discuss how organizational behaviour responds to
globalization, diversification and technological advancement

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 INTRODUCTION

 Understanding organizational behaviour allows

managers to better manage employee-manager
relations, improve job satisfaction, and stimulate
innovation and creativity, thus creating a dynamic
working climate.

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 DEFINITION

 According to Gary Johns, "Organizations are social

inventions for accomplishing goals through group
efforts".
 Organizational behaviour is concerned with people's
thoughts, feelings, emotions and actions in setting up a
work task.

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 DEFINITION (cont.)

Goals of Organizational Behaviour

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 DEFINITION (cont.)

Importance of Organizational Behaviour

Developing interpersonal skills
Personal development and understanding others through
organizational behaviour
Achieving organizational and individual effectiveness from
inter-organization relationships
Sharpening and refining our decisions and actions

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 DEFINITION (cont.)

Forces of Organizational Behaviour

People: People make up the internal social system in the
organization. They consist of individuals and groups.
Structure: Structure defines the formal relationship and
use of people in the organization.
Technology: The technology imparts the physical and
economic conditions within which people work.
Social System: The social system provides external
environment within which the organization operates.

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 EVOLUTION OF ORGANIZATIONAL
BEHAVIOUR

 Scientific Management Approach

 Bureaucratic Approach
 Hawthorne Studies

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 EVOLUTION OF ORGANIZATIONAL
BEHAVIOUR (cont.)

Basic Organizational Behaviour Models

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 FUNDAMENTAL CONCEPTS OF
ORGANIZATIONAL BEHAVIOUR

 Nature of people
 Nature of organizations
 Holistic organizational behaviour

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 FUNDAMENTAL CONCEPTS OF
ORGANIZATIONAL BEHAVIOUR
(cont.)

Nature of People

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 FUNDAMENTAL CONCEPTS OF
ORGANIZATIONAL BEHAVIOUR
(cont.)

Nature of Organizations
Social System
Mutual Interest

Holistic Organizational Behaviour

Holistic organizational behaviour interprets people–
organization relationships in terms of the whole person,
whole group, whole organization and whole social system.

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 APPROACHES TO
ORGANIZATIONAL BEHAVIOUR

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 ORGANIZATIONAL BEHAVIOUR,
GLOBALIZATION AND
DIVERSIFICATION

 Social Conditions
 Political Conditions
 Economic Conditions
 Organizational Culture Differences
 Workforce Diversification

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