Latest Policies under the

Customer Care Center

Nica Chynna T. Concepcion
Chief, Administrative Division

LATEST UPDATES ON CUSTOMS POLICIES

AND PROCEDURES (3rd Quarter)
September 29, 2021
 Brief Introduction
CUSTOMER CARE CENTER
Is the frontline office that will receive and release
documents that are filed through the Bureau’s CCPS.
The center would also provide information to queries
and concerns that stakeholders may have with the
Port.

CUSTOMER CARE PORTAL SYSTEM

Is the main tool utilized by the CCC. This Allows
external stakeholders to electronically submit their
concerns with the Bureau, including their complaints,
feedbacks and suggestions.

LATEST UPDATES ON CUSTOMS POLICIES

AND PROCEDURES (3rd Quarter)
September 29, 2021
 Mandatory use of the CCPS

- This gives clarification that the only mode of

submitting soft copies of goods declaration shall
be through the CCPS.

- Reinforces the Zero Contact Policy for the

Assessment Division in BOC per CMO 08-2020

LATEST UPDATES ON CUSTOMS POLICIES

AND PROCEDURES (3rd Quarter)
September 29, 2021
 How did we roll-out the
directive?

- Informed stakeholders and clients of the matter

through social media posting and informing CCBI-
Davao Chapter.

- Assured that all hard-copies received at the CCC

have corresponding ticket numbers.

LATEST UPDATES ON CUSTOMS POLICIES

AND PROCEDURES (3rd Quarter)
September 29, 2021
 Crowd Control Measures

- Under OCOM Memo. No. 101-2020, Section

3.4. The Port must pursue measures to limit the
entrance of non-transacting stakeholders.

- Section 3.5. Encourage online transactions

therefore minimizing the opportunity for graft and
corruption.

LATEST UPDATES ON CUSTOMS POLICIES

AND PROCEDURES (3rd Quarter)
September 29, 2021
 How did we roll-out the
directive?
- Establishing the appointment system for needed
visitation at the Port.

- The appointment must be processed via CCPS.

Only those with approved status can the
stakeholder enter the premises.

LATEST UPDATES ON CUSTOMS POLICIES

AND PROCEDURES (3rd Quarter)
September 29, 2021
 Brief Process of the
Appointment System
IF TRANSACTION IS VALID:
Client creates an appointment Concerned Office will inform
ticket at the CCPS. They must client of their schedule via ticket
indicate the following: reply

1. Purpose of transaction IF TRANSACTION IS NOT VALID:

2. Concerned Division CCC Personnel informs the client
via ticket reply.

Client will present the approved

appointment at the outpost.
Concerned Division will close
Outpost personnel will assure
the ticket once inquiry is settled
that they only consume the time
declared in their ticket.
The concerned Division will
inform the client of their
schedule to visit the Office
(Maximum of 1 ho ur per visit)

LATEST UPDATES ON CUSTOMS POLICIES

AND PROCEDURES (3rd Quarter)
September 29, 2021