E-Commerce

PERTEMUAN 1 – D IV LOGISTIK BISNIS

TA M A D A R A H I L M A N , S . I P. , M B A .
 PERATURAN DALAM
KELAS DARING
• Platform yang digunakan: WA Group, Google Meet/ Zoom dan
Google Drive/ VL Poltekpos
• Berpenampilan sopan dan rapi
• Menyalakan video setiap ada pertemuan daring
• Wajib mengikuti dan mengumpulkan tugas, UTS dan UAS

E: tamadara@poltekpos.ac.id
Tamadara Hilman, S. IP., MBA. (Dara)
PENILAIAN

• UTS = 35%
• UAS = 35%
• 2-3 tugas dalam 1 semester (bobot 10% -15%)
AGENDA
PERTEMUAN 1

• Pengertian e-commerce
• Perbedaan e-business dan e-commerce
• Menjelaskan konsep e-commerce (full EC, partial EC, non EC)
• Diskusi studi kasus: STARBUCKS

• REFERENSI BUKU: Turban, Efraim, et al. 2018. Electronic

Commerce 2018 A Managerial and Social Network Perspective,
Ninth Edition. Gewerbestrasse: Springer International
Publishing.
WHAT IS E-COMMERCE?

• E-Commerce or electronic commerce or EC refers to the

exchange of goods and services, funds or information, between
businesses and consumers using the electronic network, i.e.
internet or online social network. e-Commerce means trading and
providing assistance to trading activities, through the use of the
electronic medium, i.e. all the activities like purchasing, selling,
ordering and paying are performed over the internet. 
WHAT IS E-BUSINESS

• e-Business refers to a broader definition of EC, not just the buying

and selling of goods and services but conducting all kinds of
business online such as servicing customers, collaborating with
business partners, delivering e-learning, and conducting electronic
transactions within organizations.
• e-Business only as comprising those activities that do not involve
buying or selling over the Internet, such as collaboration and
intrabusiness activities; that is, it is a complement of the narrowly
defined e-commerce.
• In its narrow definitions, e-commerce can be viewed as a subset
of e-business.
EC CONCEPTS

• EC can be either pure or partial depending on the nature of its

three major activities: ordering and payments, order fulfillment,
and delivery to customers. Each activity can be done physically or
digitally.
• For example, purchasing a computer from Dell’s website or a book
from Amazon.com is partial EC, because the merchandise is
physically delivered.
• However, buying an e-book from Amazon.com or a software
product from microsoft.com is pure EC, because ordering,
processing, and delivery to the buyer are all digital.
CLASSIFICATION OF EC

Activity 1 2 3 4 5 6 7 8
Ordering,
payment P D D D D P P P

Order
fulfillment P D D P P D P D

Delivery
(shipment) P D P P D D D D

Type of EC NON PURE PARTIAL EC

EC EC
EC ORGANIZATIONS

• Purely physical organizations (companies) are referred to as

brick-and-mortar (or old economy) organizations, whereas
companies that are engaged only in EC are considered virtual
(pure-play) organizations.
• Click-and-mortar (click-and- brick) organizations are those
that conduct some EC activities, usually as an additional marketing
channel.
• Many brick-and-mortar companies are changing to click-and-
mortar ones (e.g., GAP, Walmart, Target).
STUDI KASUS:
STARBUCKS
• Masalah apa yang dihadapi Starbucks?
• Solusi apa yang dilakukan Starbucks?
• Inisiasi apa yang dilaksanakan Starbucks?
• Dampak positif apa yang dihasilkan Starbucks?
THE HISTORY OF EC
 Berawal pada tahun 1970-an, ketika perusahaan-perusahaan
besar menciptakan private network (extranet) untuk berbagi
informasi dengan client dan suppliers – EDI (Electronic Data
Interchange).
 Masyarakat mulai menggunakan Electronic Fund Transfer (EFT).
 Tujuan untuk mengeliminasi intervensi pekerja (manusia) dan
mengurangi human errors.
 EDI menjadi suatu sistem yang efektif dalam mengurangi cost dan
meningkatkan efisiensi perusahaan.
 World Wide Web and wireless communications to transform
their businesses for over 15 years since the creation of the first web
site (http://info.cern.ch) by Sir Tim Berners-Lee in 1991.
THE GLOBAL NATURE OF EC

INTERDISCIPLINARY EC COMPANIES

• Accounting • Amazon
• Business law • eBay
• Computer science • AOL
• Consumer behaviour • Yahoo
• HRM • Alphabet (Google)
• Marketing • Social Commerce
• Etc.
DISCUSSION
“THE FUTURE OF SHOPPING”
• What is your argument about automation in the future versus
human resource?
• What is your argument about the waste which generated by e-
commerce’s packaging?
• https://www.youtube.com/watch?v=5BUspOWB7j0&t=19s