CHAPTER ONE

COMMUNICATION
IN THE NOW
 Enlightenments:

What is Verbal and Non-Verbal

What is Communication? communication?

 The act or process of using words,  Verbal:

sounds or behavior to express or
exchange information or to express
ideas, thoughts, feelings, etc., to
someone else.
1. Relating to or consisting of words
2. Spoken rather than written
3. Formed from a verb.

 Non-verbal:
 It is a process which involves a sender
who is required to compose a 1. Non-use of words
message that is clear and purposive in 2. No sound is heard
order to elicit his intended response. 3. Not able to speak.
 SENDER- transfers messages in a format intelligible to his intended audience, which
necessitates him to figure out beforehand the type of his audience.

Note: The method/s of sending it is as important as the message itself.

The methods or channels of communication- refers to:

1. A face-to-face conversation
2. A telephone call via landline like copper wire, cable, fiber optic or submarine cable and
satellite
3. A call thru mobile phones, satellite, submarine cable
4. Communication using various social media apparatus using various online
application such as Messenger, WeChat, WhatsApp, Viber, KakaoTalk and Snapchat.
 Decoding- it is done by the person to whom the transmitting person is
communicating. This is the stage where the intended audience tries to understand
the message with whatever means they have, using a decoding mechanism of
some sort, for them to be able to reply accordingly.

Example:
 For a millenial, the decoding stage is where internet slang such as LOL (laugh

out loud), BRB (be right back), OTW (on the way), TYT (take your time), ILY (I love
you), or IMY (I miss you), come in handy.
 But, no matter what channel is used by the sender or a receiver,
feedback is what completes the communication process.

 Feedback is more than just a part of a process. It completes the

cycle of communication that ideally should go to as far as
participants being able to gauge the effectiveness of the act of
communication.
• When there are perceived gaps in the whole communication process between
sender and receiver, adjustments are in for communication opportunities in the
future.

• The figure above supports this discussion on this communication process with
all its parts and stages interplaying with one another.
 You say more than you think.

“Don’t underestimate me when I’m quiet. I

know more than I say, think more than I speak
and observe more than you know.”

As cliché as it may be, “Words don’t mean, people mean” works all
the time. Your intonation, your facial expression and your over-all body
language just have that power to give meaning to your message
expressed in words in more ways than one.
It's not really what we say, but how we say it.

Even Forbes.com clarifies that apart from crossed

arms, there are Nine (9) other worst body language
mistakes that professionals or those wanting to appear
like one commit, and these slips up here are:

See on next slide ▶▶

 Even Forbes.com clarifies that apart from crossed arms, there are Nine (9) other worst body
language mistakes that professionals or those wanting to appear like one commit, and these slips
are:

 Excessive Nodding can make

one look like a bobble head doll.
 Fidgeting is also called
This undermines how focused a “nervous energy”.
person is.
 Even Forbes.com clarifies that apart from crossed arms, there are Nine (9) other worst body
language mistakes that professionals or those wanting to appear like one commit, and these slips are:

 Hand behind back: This

communicates unapproachability  Mismatched expression: this is
and close-mindedness. not going to translate your words
well, when you are expressing
passion with face in deadpan.
 Even Forbes.com clarifies that apart from crossed arms, there are Nine (9) other worst body language mistakes that
professionals or those wanting to appear like one commit, and these slips are:

 Staring too much can be

interpreted as being
aggressive or worse,
creepy.

 Shifty eyes: this may

suggest that you are lying
or you are uncertain.
 Even Forbes.com clarifies that apart from crossed arms, there are Nine (9) other worst body language mistakes that
professionals or those wanting to appear like one commit, and these slips are:

 Chopping or pointing:  Breaking eye contact, this

this can mean that you are expresses discomfort.
cutting or chopping
connections.