Evergreen Organization

Quality Training

Presenters
- Marcelino Sarabia
- Jacob Stockdale
- Justin Hall
Key Takeaways
● Identify what is quality
● Identify the importance of
○ Quality
○ Quality planning
○ Quality assurance
○ Quality control
○ Quality improvement
Quality and Project Management

● Introduction to quality in terms of project management

● Project managers deliver quality
● Quality = problem solved
● Transference of science
What is Quality?

● “Fitness for use vs. fitness for purpose”

● Quality includes
○ Features that meet the needs of their customers
○ Freedom from failure
Why is Quality Important?

● Customer loyalty, profit margins, and reputation

● Triple constraint
● Product quality vs. project quality
● Common misconceptions of quality
○ Expensive process or product
○ Time consuming
● The wheel of quality
○ Customer focus
○ Variation
○ Continuous Improvement
Management in Quality

● Training
● Leadership
● Who is responsible for for quality?
● Quality tools and planning
Quality Planning

● Establishes the goal and deliverables for the project

● Quality Policy
● Identify key roles and responsibilities
● Identify processes, resources, and standards
● Identify requirements
● Prioritize requirements
Quality Assurance

● Establish metrics for a project

● Establish a quality assurance plan
● Conduct quality audits
 Quality Control

● Ensure the project outputs are complete, correct, and

meet customer expectations
● Provide feedback to the quality assurance process
● Role of inspection
○ Planned in, not inspected in

● Direct link to quality improvement

Quality Improvement
● Importance of data collection
● Kai-zen (meaning continual, incremental improvement)
● Reasons for improvement
● Possible hurdles
● Plan-do-check-act cycle
 References
Rose, K. H. (2014). Project Quality Management: Why, what and how. J. Ross Publishing, Incorporated.