Project Quality

Management Training
ASU Consultants, Inc.
Agenda
● Who we are.
● What is quality and quality management?
● Why quality matters.
● How quality management can help your
organization.
● Implementing the best quality management
program.

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Who Are We? ASU Consultants, Inc.

● Recognized for our commitment to leadership.

● Staff includes exclusively Certified Project Managers

from the Project Management Institute and
graduates from Arizona State University’s
Organizational Leadership program.

● Experience training at multiple organizational levels.

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What is Quality?

Scope
● “Features that meet the customer needs”

● Increases customer satisfaction

● Better products, a better reputation Quality

● More globally competitive brand

Time Cost
● Quality and the triple constraint

“A project manager should never, never, ever

trade off quality during project implementation”
Rose, 2014, p.6

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What is Quality Management?

● Proactive quality planning

● Adherence to quality standards

○ Quality Assurance

○ Quality Control

● Culture of continuous quality improvement

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Who is Responsible for Quality?

“Everyone is responsible
for quality… No one has
the luxury of off-loading
Everyone is responsible for quality!
quality responsibility to
someone else or some
other function”

Rose, 2014, p.30

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Quality Planning

Quality planning establishes the quality management system for the project.

The Quality Plan helps in:

● Directing conformance to the customer’s requirements.
● Verifies both internal and external standards. “By definition, quality
● Traceability.
● Offers information about the organization’s quality management. planning is about
Contents of Quality Plan document: identifying quality
●
●
Goals and objectives.
Process and procedures.
standards”
● Standards to be applied to the product.
● Responsibilities and roles. Rose, 2014, p.51
● Testing requirements.
● Quality process management.

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Prevention over Inspection

Prevention over inspection means that quality is planned,

designed, and built-in rather than inspected in. Preventing
mistakes costs less than correcting them. “In-process inspection
may reveal deficiencies that can be corrected before they cause
costly scrap and rework” (Rose, 2014. P. 84).

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Prevention over Inspection

The cost of quality can be divided into two parts:

Cost of Conformance, or Preventative Cost: Cost of Non-Conformance, or Internal Failure Cost:

● Training. ● Rework or scrapping the project.
● Equipment needed. ● Liabilities.
● Documentation process. ● Warranty.
● Lost business.

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Customer Satisfaction

● Understanding, evaluating, defining, and managing

customer needs

● Continued communication with stakeholders to

accurately define quality

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Quality Audits

● Structured, independent, & documented reviews

● Ensures project quality isn’t a one-time event, but a continuous

process

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Quality Assurance

● Quality Assurance Plan elements:

○ WBS REF
“Quality assurance is the
○ Requirements
application of a set of
○ Specifications
defined activities that
○ Assurance Activity
provide confidence that
○ Schedule
project performance will
○ Responsible entity
conform to project
○ Establish Milestones
requirements”
○ Determine Audit frequency Rose, 2014, p. 75

○ Accept results for internal audit

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Continuous Improvement

● Plan - Select a process for improvement

● Do - Apply the change on a small scale
● Check - Observe the effects
● Act - Implement the change if the desired effect is achieved

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Six Sigma

● Increase in performance

● Decrease in process variation

● Defect reduction

● Improved Morale

● Improved Quality

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Review

● Quality Planning

○ Prevention over Inspection 1 Quality Planning

○ Customer Satisfaction
Quality Control &
● Adherence to Quality Standards 2 Assurance

○ Quality Assurance

○ Quality Audits
3 Quality Improvement

● Culture of Continuous Improvement

○ Six Sigma

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References

Brown, J. T. (2014). The handbook of program management: How to develop a balance between
operations and project implementations (Second ed.). New York, NY: McGraw-Hill.

Project Management Institute (PMI). (2017). A guide to the Project Management Body of Knowledge
(PMBOK guide) (6th ed.). Project Management Institute.

Rose, K. H. (2014). Project Quality Management: Why, What and How (Second ed.). Plantation, FL: J.
Ross Publishing.

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