Professional Documents
Culture Documents
CEng.Theophilus Ato Fletcher (MSc Project, BSc Mech. Eng.,& HND Mech.Eng.,)
Dip. Workplace Safety
Dip. Quality Management
Dip. Operation Management
ISO 9001:2015 Quality Management System
ISO 14001:2015 Environmental Management System
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COST OF QUALITY
Implementation and Benefits
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Outline
Introduction
Cost of quality
What is cost of quality
Explanation of cost of quality
Goals
Components of cost of quality
Types and examples of cost of quality
Cost of quality implementation
Cost of quality benefits
Four ways of perceiving cost of quality
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Introduction
The economic environment is becoming increasingly more competitive.
Many companies are promoting quality as the core customer value and consider it to be a key
success factor for achieving competitiveness.
In order to remain competitive, most companies worldwide are continuously looking for ways
to reduce cost and improve efficiency.
The cost of poor quality often goes unnoticed or is disguised in higher warranty costs and loss
of brand equity.
There are various alternatives available to the customer for almost every product on the
market.
The better-performing companies set themselves apart by listening to the voice of the
customer and supplying products according to the customers’ requirements while
maintaining a high level of quality and dependability.
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Cost of Quality
Is a technique defining and measuring where and what amount of a
The Cost of Quality can be portrayed by the sum of two factors, the Cost
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What is cost of quality
is a method for calculating the costs companies incur
ensuring that products meet quality standards, as well as
the costs of producing goods that fail to meet quality
standards.
the process that measures and determine where and
how the resources of organizations are utilized for
maintenance of quality and prevention of delivering
poor outputs.
Cost of
Quality a methodology used to define and measure where and what
amount of an organization’s resources are being used for
prevention activities and maintaining product quality as
opposed to the costs resulting from internal and external
failures
a methodology that allows an organization to determine the
extent to which its resources are used for activities that prevent
poor quality, that appraise the quality of the organization’s
products or services, and that result from internal and external
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failures.
Explanation - cost of quality
It talks about the costs that the organization bears while trying to achieve and
maintain the quality output.
It determine the cost of quality to derive competitive advantage in the
industry.
By investing a fixed amount towards this cost, the business ensures that the
failures are reduced, and defects are eliminated.
It ensures that the business maintains a positive bottom line.
If the company does not incorporate this cost, then the business can incur
high failure costs in the form of product returns and costs of warranty, which
can, in turn, dampen the bottom line altogether.
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Goals
It helps the organization to chalk out wrong and poor-quality output.
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Components - cost of quality
Cost of Poor
External Cost
Quality
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Cost of Good Quality
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Prevention cost, examples
1 Establishing Product Establishment of specifications for incoming
Specifications materials, processes, finished products, and
services
2 Quality Planning Creation of plans for quality, reliability, operations,
production, and inspection.
3 Quality Assurance Creation and maintenance of the quality system.
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Cost of Good Quality
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Cost of Good Quality
• INTERNAL COST the cost that the business or corporate entity has to
bear once the defective items are identified before
proceeding with the shipment. These costs signify the
direct material, manufacturing overhead, and direct
labor consumed by each defective item.
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Internal Failure cost, examples
1 Waste Performance of unnecessary work or holding of
stock as a result of errors, poor organization, or
communication, poorly designed processes
2 Re-work Costs of reprocessing and repeating the tests
Retest/Validation Correction of defective material or errors
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Cost of Good Quality
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External Failure cost, examples
1 Repairs and service cost Of both returned products and those in the field
2 Warranty claims Failed products that are replaced or services that are
re-performed under a guarantee
3 Customer Complaints All work and costs associated with handling and
servicing customers’ complaints
4 Product Returns Handling and investigation of rejected or recalled
products, including transport costs
5 Incorrect Sales Orders
6 Shipping Damage due to Damages due to poor packaging and penalties for
Inadequate Packaging delays in deliveries
7 Lower quality scores
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Type of a cost at hand graph
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Cost of Quality Implementation
Control of Documents
Make recommendation and offer direction.
Reviewing by Management
Implement an effective cost of quality methodology
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Cost of Quality Benefits
Enable an organization to assess the number of resources
being used for the Cost of Good Quality and Cost of Poor
Quality.
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Benefits
It helps an organization achieve greater consistency in tasks and activities that are
It increases efficiency in processes, reduces wastage, and improves the use of time
It enables businesses to market their business effectively and exploit new markets.
It makes it easier for businesses to integrate new employees, and thus helps
systems. 21
Benefits
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Benefits
Implementing the Cost of Quality method will allow you to
related to it.
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Benefits
As a consequence, you can analyze the root causes of product
non-conformance and determine where resources could be
better allocated to in order to improve your production
processes as well as product quality.
This way, you can minimize failure costs and appraisal costs by
investing more in prevention.
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Benefits
increasing revenues.
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Four Ways of Perceiving Cost of Quality
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THANK YOU
Available for further explanation
0244 40 18 69
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