Balanced Scorecard

• # of trainings
• Profits $ / year implemented per
• Expenses $ / year month
• % of rewards
provided

Education
Finance
and Growth

Strategy

Internal Customer
processes relationship
• % of rejected products
• % market share
• Monthly Processing Time
• # of returns per month
• Purchase frequency per
customer per month
Financial • Generate higher profits
• Decrease in operating costs
Customer • Product quality
• Increase market share
• Attract new clients
Internal Processes Shorter production times
• Better quality in
processes
Education Improve skills and
competence development
• Motivation towards
objectives
• Profits $ / year
• Expenses $ / year
• % market share
• # of returns per month
• Purchase frequency per
customer per month
% of products rejected
• Monthly Processing Time
# of trainings implemented
per month
• % of rewards provided
 Financial Indicators
Finance
Decrease in operating costs
Objectives Generate greater profits

Expenses $ / year
Measures Utilities $ / year

15% increase in profits per year 8% decrease in operating cost per year
Targets

Creation of a finance committee of each

Negotiate with suppliers raw material
department to establish budgets for each
Initiatives costs
area

Responsible Andrea Marines Andrea Marines

 Customer Indicators
Customer
Objectives • Give higher quality in
products • Increase market share • Attract new customers

Measures • Frequency of purchase

• % market share • # of returns per month
per customer per month

Increase market share 10% increase in the number

against the competition by 20% decrease in product of customers who buy our
Targets 10%
returns
products

Improve product exposure Improve quality stations Investing in social media

Initiatives

Responsible Barbara Aguilar Barbara Aguilar Ciro Rios

 Internal Indicators
Internal

Objectives • Shorter production times • Better quality in processes

Measures • Total process time on a monthly • % of products rejected per month

basis

Reduce production time by 10% by the

Increase product quality by 10%
Targets end of the year

Establish training and maintenance to Launch of 5 proposals for improvement

Initiatives the machines in a constant way

Responsible María Jose García María Jose García

 Education Indicators
Education
• Improve skills and competence • Motivation towards objectives
development
Objectives

Measures • # of trainings implemented per

month • % of rewards provided

Reward 100% of the staff based on the

Train 100% of the work team
Targets objectives achieved

Develop partnership with an online Develop a contest where if a set goal is

Initiatives course company reached reward staff

Responsible Pedro García Pedro García