Business

studies
project

Name – Abhishek kumar singh

Class – x11
Roll no - 5
 CERTIFICATE
This is to certify that Abhishek kumar singh of
class X11 has Completed the Business studies
project using the guidance Of TEACHER RICHA
SACHDEVA as per guidance laid by CBSE Board
for the session 2021 – 2021.

Project mentor
TR. RICHA SACHDEVA
 TOPIC
‘‘NEED FOR CONSUMER PROTECTION ACT
IN AN ERA OF FREE COMPETITION WHERE
‘CONSUMER IS A KING’ – SO KING NEEDS
PROTECTION’’
INTRODUCTION:-
• Consumer protection is a group of laws and organizations
designed to ensure the rights of consumers .
• Consumer protection Act enacted in 1986 .
• Separate Consumer Dispute Redressal Forum have been
set up throughout India (in each and every district as well)
• The Consumer Protection Act, 1986 aims to provide better
protection of interest of consumers .
• The Act extends to whole of India except the state of
Jammu and Kashmir.
• The act was passed in Lok Sabha on 9th December,1986
and Rajya Sabha on 10th December, 1986 and assented by
the President of India on 24th December, 1986.
• This act was enforced on 15 April, 1987.
SOME IMPORTANT
DEFINITION:-
Consumer
• Any person who buys goods or services for a consideration.
• Any person means individual company, group/ association of people.
• User of such goods and services .

Goods
• Movable property including shares, stocks, growing crops.
• Forming part of the land .
• Excluding actionable claims and money.
• Tangible in Nature.

Services
• Service is made available to potential users .
• Eg: Provision of facilities - banking, financing, insu rance, transport, supply
of electrical energy, board or/and lodging .
Complaint
• Complaint is a statement made in writing by a person competent to file it.
• It contains the allegations in detail .
• Made in view to obtain relief.

Complaint must contain

• Unfair trade practice or a restrictive trade practice.
• Goods having defects .
• Service having deficiency.
• Excess price charged.
• Hazardous goods.
• Hazardous service.
RIGTHS OF THE CONSUMERS:-
1. THE RIGHT TO SAFETY
 Before purchasing, consumers should inspect on the quality of the
products as well as on the guarantee of the products and services.
 They should preferably purchase quality marked products such as
ISI, AGMARK, FPO, Hallmark etc.
2. THE RIGHT TO CHOOSE
The consumer before purchase a product needs to be made aware of:
 Variety of products and services
 Fair prices
 Quality
 Quantity
Knowing this the consumer can make his/her choice for the product.
3. THE RIGHT TO INFORMATION
The consumer has the right to be informed about the quality, quantity,
purity, standard and price of goods so as to protect themselves against
unfair trade practices.
4. THE RIGHT TO BE HEARD
The consumer has the right to be heard and be assured that their
interests or views or complaints will be considered at consumer forums
 5. THE RIGHT TO REDRESSAL
The right to seek redressal against unfair trade practices or restrictive
trade practices or exploitation of consumers
6. THE RIGHT TO CONSUMER EDUCATION
The consumers should have access to informational programs and
materials that would enable them to make better buying decisions
7. THE RIGHT FOR BASIC NEEDS
Every consumer has the right to get the quality basic needs such as food,
clothing and shelter. 50% 25% 25% BASIC NEEDS Food Shelter
Clothing
8. THE RIGHT FOR HEALTHY ENVIRONMENT
 The manufacturer should aim at producing more environment
friendly and energy efficient products.
The products which can be recycled has the following symbol:
RESPONSIBILITIES OF A CONSUMER

 Be aware of various goods & services available in the

market
 Buy standardize products only (eg: ISI marked
products)
 Be aware of each & every aspect of the product while
purchasing it
 Buy legal products
 Ask & take the proof of the purchase
 File a complaint in an appropriate consumer forums
 Respect the environment
PROCEDURE OF COMPLAINT
A complaint containing the following particulars shall be presented by the
complainant in person or by his agent to the National Commission or be sent by
registered post, addressed to the National Commission.
1.The name,
description and
the address of the
complainant

2. The name, description

5. The relief which and address of the
the complainant opposite party or parties,
as the case may be, so far
claims as they can be
ascertained

4. Documents in
3. The facts relating
support of the
to the complaint and
allegations
when and where it
contained in the
arose
complaint 
TOTAL NUMBER OF CONSUMER COMPLAINTS
FILED / DISPOSED / PENDING UNDER
CONSUMER PROTECTION LAW
 The role of NGOs
CONSUMER GUIDANCE SOCIETY OF INDIA
(CGSI)

 1st consumer organization to demand special Consumer Court

for redressal of consumers' complaints.
 Founded by nine women in 1966.
 Monthly magazine - "KEEMAT" (Currently 32nd Year of
publication) .
 Produced consumer guides (electrical appliances, edible oils,
pesticides, etc).
 Handles consumer complaint & offers legal guidance.
 The CGSI aims at making consumers conscious of their rights
and responsibilities and strives to ensure it .
 Example :Consumer education for rural consumers.
CONSUMER EDUCATION AND RESEARCH
CENTRE(CERC)

 Protects consumer interest in India through various mediums.

 It is an UNITED NATIONS approved NGO .
 Mission - environmental protection, creating transparency and
accountability in the public, etc .
 Example: CERC's intervention compels mattress manufacturer to
refund partial cost of defective mattress.
 CONCLUSION
Here , I have come to an end of the project on the topic
“NEED FOR CONSUMER PROTECTION ACT IN AN ERA OF FREE
COMPETITION WHERE ‘CONSUMER IS A KING’ – SO KING
NEEDS PROTECTION”.
I have learnt many new things about the topic and it was wonderful
learning experience for me while working on this project.
A very special thanks to my teacher for setting such target for us . I
enjoyed every bit of work ,I put into this project. I do hope that my
project will be interesting and maybe even knowledgeable.

THANKYOU