Rishi Tort Presentation Project

2023-24
SOCIAL PROJECT
SUBJECT- Law of Torts including-MV &
Consumer Protection Laws
TOPIC- Legal Rights of Consumer in INDIA
Submitted To: Submitted By:

Dr. Indra Kumar Singh Rishi Rawat
Assistant Professor B.A LL.B(Hons.)
ILSR, GLAU
TABLEOFCONTENT
ACKNOWLEDGMENT……
INTRODUCTION…..
OUR CONSUMER RIGHTS…..
QUESTIONNAIRE…..
PRE ANALYSIS…..
POST ANALYSIS…..
ISSUES FACED…..
CONCLUSION…..
ACKNOWLEDGEMENT
I would like to express my gratitude to Dr. I.K. Singh (Assistant
Professor) of Institute of Legal Studies and Research (ILSR) for
their guidance, academic encouragement and friendly critique.
Their attitude and care have helped me to complete this social
project on time.
I would also like to thank Dr. Soumesh Dhamija (Dean) Institute

of Legal Studies and Research (ILSR) and Dr. Alok Verma
(Associate Dean) Institute of Legal Studies and Research
(ILSR) for their advice and cooperation as they helped me to
access
information from relevant university departments.
I would also like to thank the complete library staff from the
library of Institute of Legal Studies and Research (ILSR) for the
tuning of the technical equipment and their skills in running the
library systems.
Finally, I would like to express my heartfelt gratitude to my

family and friends for their support and care throughout my
research
work.
-------RISHI RAWAT
Certificate
GLA UNIVERSITY
DELHI-MATHURA Road, NH-19,CHAUMUHAN
This is certified that Rishi Rawat student of Ba.(hons)LLB(S)

has
contributed in successful completing this project entitled-
“LEGAL RIGHTS OF CONSUMER” in satisfactory manner as a
partial fullfilment for the course of Ba.(hons)LLB(S) as discipline
Law of Torts for the session 2023-2024 of the GLA University,
Delhi-Mathura road, NH-19 chaumuhan.
__________________ _____________________
Dr. Somesh Dhamija Dr. Alok Verma
Dean(IRLS) Associated Dean(ILSR)
___________________ ______________________
Dr. Indra Kumar Singh Rishi Rawat
Assistant Professor Ba.llb 1st year
(ILSR) (ILSR)
INTRODUCTION
Social Project is one of the ways to help spread Consumer

information and awareness in the society. Through the Social
Project we can make people aware of their Consumer Rights.
This can change the legal outlook of the people who are
uneducated. Social Projects give opportunity to the students
of exposure and to enhance their legal knowledge, speaking
skill, and interaction session. We interact with the people and
analyse their knowledge.
IDEA BEHIND THE SPECIFIC PROJECT
The idea behind the specific project is to educate people

about Consumer Rights.
The purpose of the project is to tell the uneducated or

unaware people about Consumer Rights.
Aware the citizens about their rights and duties because many
people don’t know about the law and their rights.
The purpose behind the project is that in India most of the

people lived in the rural areas so in villages people were not
aware about their Consumer Rights and in villages people
were mostly uneducated.
First, we went to different places where many types of people

were there like poor, rich and middle class and asked them
about Consumer Rights.
Some people are aware they respond and some people don't
know. Even students who are studying don't even know most
of the things.
They mostly said “We are listing this for the first time”. Then
we will give some knowledge and information about
Consumer Rights like Right to Safety, Right to be Informed
and many more. We explained to them in a very simple and
easy manner that they can’t face an issue to understand.
Overall, I connect every kind of people, rich, poor, middle

class and educated, uneducated.
THE CONSUMER PROTECTION ACT, 2019

I The right to be protected against the marketing of
goods, products or services which are hazardous to life
and property.
II. The right to be informed about the quality, quantity,
potency, purity, standard and price of goods, products
or services, as the case may be, so as to protect the
consumer against unfair trade practices.
III. The right to be assured of access to a variety of goods

or services at competitive prices
IV. The right to be heard and to seek redressal against

unfair and restrictive trade practices.
V. The right to seek compensation under product liability.
VI. The right to file a complaint from anywhere and to

know what a complaint was rejected.
The Consumer Protection Act, 2019 is a law that focus to

protect the interests of consumers and give them with
effective remedies against unfair trade practices, defective
goods and services, and product liability. As a consumer, you
have the right to file a complaint under this act if you are
aggrieved by any of these issues.
Types Of Consumer Rights In India
1. Right to be protected:
The right to be protected protects consumers against
marketing products, goods or services that are hazardous
to property and life. A manufacturing defect in the goods
like electrical appliances, gas cylinders, etc., can cause
harm/loss to the consumer’s health, life and property.
The right to be protected gives consumers the right to
insist on the goods’ guarantee and quality before
purchasing. They should choose an AGMARK or ISI-
approved good or product.
2. Right to be informed:
The right to be informed provides that the customers
must be informed about the quantity, quality, standard,
purity, potency and price of products, goods or services
to protect the consumers against unfair trade practices.
Sellers or manufacturers should provide all the required
product details to the buyers or consumers so they can
act wisely while purchasing goods. The manufacturers
must give all the relevant information on the label and
package of the product.
3. Right to Choose:
The right to choose gives consumers the right to access
various products, goods or services at competitive prices.
A competitive price means a fair price. The sellers,
retailers or traders cannot force consumers to purchase
the goods of a specific brand. The consumers can choose
the brand they find suitable from their point of view. The
right to choose assures that good quality and services are
given to consumers at reasonable prices in case of a
monopoly. It also includes the right to basic services and
goods.
4. Right to be Heard:
The right to be heard assures the consumer’s interests
will be heard and considered at the appropriate forum.
The consumers will have adequate means to raise their
issues in the relevant forum, and their interests will be
considered. Consumers can file a complaint in case of
unfair trade practices by the seller in appropriate forums.
The appropriate forums will give them a fair chance to
the consumers to state their grievances. They may take
the help of consumer organisations set up to protect
consumers to enforcing this right.
5. Right to Redressal:
Consumers have the right to seek redressal against
restrictive trade practices, unfair trade practices or
unscrupulous exploitation of consumers. It also includes
the right to a fair resolution of a consumer’s grievances.
Consumers can file a complaint when they have a
legitimate grievance. They can also seek redressal of
their problems with the support of various consumer
organisations. The compensation can be money, repair of
defective goods or replacement of goods according to the
issue of the consumer.
6. Right to Consumer Education:
The right to consumer education means consumers
should be aware of their rights to avoid exploitation.
Under this right, the consumer has the right to acquire
the required skills and knowledge to be an informed
consumer. When consumers know their rights, existing
acts and agencies set up for their protection; they can
take action. The government has also introduced
consumer education to the school curriculum and
university courses.
Procedure to File a Complaint under The Consumer

Protection Act, 2019.
 Identify the appropriate forum where you can file your

complaint. The forum depends on the value of your claim
and the location of the opposite party. You can file your
complaint in the District Commission, the State
Commission, or the National Commission.
 Prepare your complaint in writing or electronically. You

should include the details of your grievance, the relief
you are seeking, and the supporting documents such as
bills, receipts, warranty cards, etc. You should also pay
the prescribed fee according to the value of your claim.
 Submit your complaint to the forum either in person or
by registered post or courier. You can also file your
complaint online through the E-Dakhil Portal or through
mobile apps such as NCH app, Umang app or Consumer
app.
 Wait for the notice from the forum and attend the
hearing on the given date. You can represent yourself or
hire a lawyer or an authorised agent. The forum will
hear both sides and pass an order within a specified time
limit.
 If you are not satisfied with the order of the forum, you
can file an appeal in the higher forum within 30 days
from the date of the order.
QUESTIONNAIRE
1. NAME: - RAM LAL
OCCUPATION: - CARPENTER
EDUCATION: -12TH PASS
Q.1 Are you aware of your consumer rights?
Pre Ans. No
Post Ans. I explain him that, “Consumer rights refer to the protections and
entitlements that individuals have when purchasing goods or services. I
also told him that these rights ensure fair treatment in the market
place,and you have the right to receive accurate information about
products.’’
Q.2 When you buy item do you insist for bill ?

Pre Ans. No
Post Ans. Then I explain him, “When you insist on a bill for your
purchases,you are exercising your consumer right to documentation.
A bill serves as proof of transaction, helps resolves issues with faulty
products,and ensures you receive the rights and services entitled to
you.’’
Q3. Do you know about the right to return or exchange products?

Pre Ans. No
Post Ans. So I again told him that "The right to return or exchange a
product is a fundamental consumer right. It means that if you're
dissatisfied with a product or it doesn't meet your expectations, you
have the right to return it for a refund or exchange. This ensures that
as a consumer, you are protected and have the ability to make
informed and satisfactory purchases. The Right to Return Goods Act -
2015 has given that every consumer has the Right to Return the
Goods.
’’.
Q4. Are you aware of the Rights to Choose the products while
purchasing?
PRE ANS.: - No
POST ANS. : - Then, I made him aware that our Constitution and
Consumer Protection Act - 2019 has mentioned the Right to Choice
of goods and products. As a consumer, you have the right to choose
the product you want to purchase. This means you can make
informed decisions based on your preferences, needs, and budget. It's
an essential part of consumer rights, ensuring that you have the
freedom to select products that best meet your requirements.
Q5. Do you look out at the manufacturing and expiry date of a product
before buying it?
Pre Ans. Yes
Post Ans. I told him "When purchasing a product, it's crucial to
check details like the expiry date, Maximum Retail Price (MRP), and
manufacturing date. This practice aligns with your consumer rights,
ensuring that you receive goods with accurate information and are
protected from expired or misrepresented items.’’
Q.6 Are you aware about your consumer rights or COPRA act
2019?
Pre Ans. No
Post Ans. I told him that, “Consumer Protection Act (COPRA) of
2019, are designed to safeguard your interests as a buyer. This
legislation empowers you with rights such as accurate product
information, fair treatment, and the ability to seek redressal for
grievances. Being aware of these rights ensures a fair marketplace for
consumers.’’
Q7. Are you aware how Consumer Protection Councils help

consumers?
Pre Ans. No
Post Ans. I again told him that,” "The Consumer Protection Council
plays a crucial role in safeguarding consumers' interests. If you're not
familiar, they can assist you by providing information, resolving
complaints, and advocating for fair business practices. Understanding
how the Consumer Protection Council operates empowers you to seek
help and ensures a fair marketplace.
Q8. Are you aware that the product you buy should be certified
product like ISI or AGMARK?
Pre Ans. No
Post Ans. I told him that, "Ensuring that the products you buy are
certified, such as having an ISI or Agmark certification, is crucial for
your safety and satisfaction. These certifications indicate that the
product meets certain quality standards set by authorities. Being aware
of this ensures you make informed and safe purchases, aligning with
your consumer rights.
Q.9: Do you check the prices, of goods you buy, from

alternative sources?
Pre Ans. YES
Post Ans. I more told him that "Checking prices from alternative
sources before making a purchase is a smart consumer practice. It
ensures you get the best value for your money and helps prevent
overpricing or exploitation. This aligns with your consumer rights,
empowering you to make informed decisions.’’
Q10. Do you know about the right to return or exchange

products?
Pre Ans. No
Post Ans. I told him that, "The Right to Return Goods Act - 2015
has mentioned that every consumer has the Right to Return the
Goods. The right to return or exchange a product is a fundamental
consumer right that allows you to reconsider your purchase. If a
product doesn't meet your expectations or is faulty, you have the
right to return it for a refund or exchange. Understanding this right
ensures a fair and satisfactory shopping experience.’’
2. NAME: - MANISH SHARMA

OCCUPATION: - WORKER
EDUCATION: -NO EDUCATION
Pre Ans. No
Post Ans. I told him that, “Consumer rights refer to the protections and
products.’’

Pre Ans. No
Post Ans. I explain him , “When you insist on a bill for your
you.’’

Pre Ans. No
Post Ans. Then I explain him that "The right to return or exchange a
Goods.
’’.
purchasing?
PRE ANS.: - No
POST ANS. : - Then, I told him that our Constitution and Consumer
Protection Act - 2019 has mentioned the Right to Choice of goods
and products. As a consumer, you have the right to choose the
product you want to purchase. This means you can make informed
decisions based on your preferences, needs, and budget. It's an
essential part of consumer rights, ensuring that you have the freedom
to select products that best meet your requirements.
before buying it?
Pre Ans. Yes
Post Ans. I appreciate him and told "When purchasing a product, it's
crucial to check details like the expiry date, Maximum Retail Price
(MRP), and manufacturing date. This practice aligns with your
consumer rights, ensuring that you receive goods with accurate
information and are protected from expired or misrepresented items.’’
2019?
Pre Ans. No
consumers.’’

consumers?
Pre Ans. No
Post Ans. I told him that,” "The Consumer Protection Council plays
a crucial role in safeguarding consumers' interests. If you're not
Pre Ans. No
Pre Ans. Yes
Post Ans. I moreover told him that, "Checking prices from alternative

products?
Pre Ans. No
3. NAME: - SEEMA CHAUDARY

OCCUPATION: - HOUSEWIFE
EDUCATION: -GRADUATE
Pre Ans. Yes
Post Ans. I appreciate and explain her that, “Consumer rights refer to the
protections and entitlements that individuals have when purchasing
goods or services. I also told him that these rights ensure fair treatment
in the market place,and you have the right to receive accurate
information about products.’’

Pre Ans. Yes
Post Ans. Then I more explain her, “When you insist on a bill for
your purchases, you are exercising your consumer right to
documentation. A bill serves as proof of transaction, helps resolves
issues with faulty products, and ensures you receive the rights and
services entitled to you.’’

Pre Ans. No
Post Ans. So, I told her that "The right to return or exchange a
Goods.
’’.
purchasing?
Pre Ans. No
Post Ans. - Then, I made her aware that our Constitution and
before buying it?
Pre Ans. Yes
Post Ans. I told her "When purchasing a product, it's crucial to
2019?
Pre Ans. No
Post Ans. I told her that, “Consumer Protection Act (COPRA) of 2019,
are designed to safeguard your interests as a buyer. This legislation
empowers you with rights such as accurate product information, fair
treatment, and the ability to seek redressal for grievances. Being aware
of these rights ensures a fair marketplace for consumers.’’

consumers?
Pre Ans. No
Post Ans. I explain her that,” "The Consumer Protection Council
Pre Ans. Yes
Post Ans. I explain more her that, "Ensuring that the products you buy
are certified, such as having an ISI or Agmark certification, is crucial for

Pre Ans. Yes
Post Ans. I more told her that "Checking prices from alternative

products?
Pre Ans. No
Post Ans. I told her that, "The Right to Return Goods Act - 2015
4. NAME: - HARSH KUMAR

OCCUPATION: - SHOPKEEPER
Pre Ans. Yes
Post Ans. I more explained him that, “Consumer rights refer to the

Pre Ans. Yes
Post Ans. I appreciate it and then explain him, “When you insist on a
bill for your purchases, you are exercising your consumer right to
issues with faulty products, and ensures you receive the rights and
Pre Ans. No
Post Ans. Moreover i told him that "The right to return or exchange a
Goods.
’’.
purchasing?
PRE ANS.: - No
before buying it?
Pre Ans. Yes
Post Ans. I more told him "When purchasing a product, it's crucial
to check details like the expiry date, Maximum Retail Price (MRP), and
2019?
Pre Ans. No
Post Ans. I appreciate him and told him that, “Consumer Protection
Act (COPRA) of 2019, are designed to safeguard your interests as a
buyer. This legislation empowers you with rights such as accurate
product information, fair treatment, and the ability to seek redressal for
consumers.’’

consumers?
Pre Ans. No
Post Ans. I explain him that,” "The Consumer Protection Council
Pre Ans. Yes
Post Ans. I appreciate and told him more that, "Ensuring that the
products you buy are certified, such as having an ISI or Agmark
certification, is crucial for your safety and satisfaction. These
certifications indicate that the product meets certain quality standards set
by authorities. Being aware of this ensures you make informed and safe
purchases, aligning with your consumer rights.

Pre Ans. Yes
Post Ans. I more explain him that "Checking prices from alternative

products?
Pre Ans. No
5. NAME: - ARYA
OCCUPATION: - STUDENT
EDUCATION: 12TH
Pre Ans. Yes
Post Ans. I appreciate her and told that, “Consumer rights refer to the

Pre Ans. Yes
Post Ans. I appreciate her and explained, “When you insist on a bill
for your purchases,you are exercising your consumer right to
issues with faulty products,and ensures you receive the rights and
Pre Ans. No
Post Ans. I told her that "The right to return or exchange a product is
a fundamental consumer right. It means that if you're dissatisfied with
a product or it doesn't meet your expectations, you have the right to
return it for a refund or exchange. This ensures that as a consumer,
you are protected and have the ability to make informed and
satisfactory purchases. The Right to Return Goods Act - 2015 has
given that every consumer has the Right to Return the Goods.
’’.
purchasing?
PRE ANS.: - No
POST ANS. : - Then, I made her aware that our Constitution and
before buying it?
Pre Ans. Yes
Post Ans. I moreover told her "When purchasing a product, it's
2019?
Pre Ans. Yes,
Post Ans. I more explain her that, “Consumer Protection Act (COPRA)
of 2019, are designed to safeguard your interests as a buyer. This
consumers.’’

consumers?
Pre Ans. No
Post Ans. I again told her that,” "The Consumer Protection Council
Pre Ans. Yes
Post Ans. I appreciate and told her that, "Ensuring that the products
you buy are certified, such as having an ISI or Agmark certification, is
crucial for your safety and satisfaction. These certifications indicate that
the product meets certain quality standards set by authorities. Being
aware of this ensures you make informed and safe purchases, aligning
with your consumer rights.

Pre Ans. Yes
Post Ans. I more told her that "Checking prices from alternative

products?
Pre Ans. No
Post Ans. I explained her that, "The Right to Return Goods Act -
2015 has mentioned that every consumer has the Right to Return
the Goods. The right to return or exchange a product is a
fundamental consumer right that allows you to reconsider your
purchase. If a product doesn't meet your expectations or is faulty,
you have the right to return it for a refund or exchange.
Understanding this right ensures a fair and satisfactory shopping
experience.’’
6. NAME: - GAURI SHANKAR

OCCUPATION: - RETIRED
Pre Ans. No
Post Ans. I told him that, “Consumer rights refer to the protections and
products.’’

Pre Ans. No
Post Ans. I explain him, “When you insist on a bill for your
you.’’

Pre Ans. No
Post Ans. I again explain him that "The right to return or exchange a
Goods.
’’.
purchasing?
PRE ANS.: - No
POST ANS. : - I told him that, our Constitution and Consumer
before buying it?
Pre Ans. Yes
Post Ans. I appreciate and told him, "When purchasing a product, it's
2019?
Pre Ans. No
consumers.’’

consumers?
Pre Ans. No
Post Ans. I again explained him that,” "The Consumer Protection
Council plays a crucial role in safeguarding consumers' interests. If
you're not familiar, they can assist you by providing information,
resolving complaints, and advocating for fair business practices.
Understanding how the Consumer Protection Council operates
empowers you to seek help and ensures a fair marketplace.
Pre Ans. No
Pre Ans. Yes
Post Ans. I moreover told him that "Checking prices from alternative

products?
Pre Ans. No
7. NAME: - ABHI
OCCUPATION: - STUDENT
EDUCATION: - BTECH 2ND YEAR
Pre Ans. Yes
Post Ans. I appreciate and explain him that, “Consumer rights refer to the

Pre Ans.Yes
Post Ans.I appreciate and explain him, “When you insist on a bill for
your purchases,you are exercising your consumer right to
Pre Ans. No
Goods.
’’.
purchasing?
PRE ANS.: - No
POST ANS. : - Then, I explain that our Constitution and Consumer
before buying it?
Pre Ans. Yes
2019?
Pre Ans. Yes
Post Ans. I more told him that, “Consumer Protection Act (COPRA) of
consumers.’’

consumers?
Pre Ans. No
Pre Ans. Yes
Post Ans. I appreciate and told him that, "Ensuring that the products

Pre Ans. Yes

products?
Pre Ans. No
8. NAME: - SHASTRI JI
OCCUPATION: - PRIEST
EDUCATION: - GRADUATE
Pre Ans. No
Post Ans. I explain him that, “Consumer rights refer to the protections and
products.’’

Pre Ans. No
Post Ans. Then i explain him, “When you insist on a bill for your
you.’’
Pre Ans. No
Goods.
’’.
purchasing?
PRE ANS.: - No
before buying it?
Pre Ans. Yes
2019?
Pre Ans. No
consumers.’’

consumers?
Pre Ans. No
Pre Ans. No

Pre Ans. Yes

products?
Pre Ans. No
9. NAME: - MAKHMAL DEVI

OCCUPATION: - HOUSEWIFE
Pre Ans. No
Post Ans. I explain her that, “Consumer rights refer to the protections and
products.’’

Pre Ans. No
Post Ans. I told her that, “When you insist on a bill for your
you.’’
Pre Ans. No
Post Ans. I told her that "The right to return or exchange a product is
a fundamental consumer right. It means that if you're dissatisfied with
a product or it doesn't meet your expectations, you have the right to
return it for a refund or exchange. This ensures that as a consumer,
you are protected and have the ability to make informed and
satisfactory purchases. The Right to Return Goods Act - 2015 has
given that every consumer has the Right to Return the Goods.
’’.
purchasing?
PRE ANS.: - No,
POST ANS. : - I explain her that our Constitution and Consumer
before buying it?
Pre Ans. Yes
Post Ans. I moreover told her that, "When purchasing a product, it's
2019?
Pre Ans. No
Post Ans. I told her that, “Consumer Protection Act (COPRA) of 2019,
are designed to safeguard your interests as a buyer. This legislation
empowers you with rights such as accurate product information, fair
treatment, and the ability to seek redressal for grievances. Being aware
of these rights ensures a fair marketplace for consumers.’’

consumers?
Pre Ans. No
Post Ans. I again told her that,” "The Consumer Protection Council
Pre Ans. No
Post Ans. I explain her that, "Ensuring that the products you buy are

Pre Ans. Yes
Post Ans. I appreciate and told her that "Checking prices from
alternative sources before making a purchase is a smart consumer
practice. It ensures you get the best value for your money and helps
prevent overpricing or exploitation. This aligns with your consumer
rights, empowering you to make informed decisions.’’

products?
Pre Ans. No
Post Ans. I told her that, "The Right to Return Goods Act - 2015
10. NAME: - RAMPRAKASH

OCCUPATION: - RETIRE
Pre Ans. Yes
Post Ans. I moreover explain him that, “Consumer rights refer to the

Pre Ans. Yes
Post Ans. I appreciate him and explain him, “When you insist on a
bill for your purchases,you are exercising your consumer right to
Pre Ans. No
Goods.
’’.
purchasing?
PRE ANS.: - No
before buying it?
Pre Ans. Yes
2019?
Pre Ans. Yes
Post Ans. I more explain him that, “Consumer Protection Act
(COPRA) of 2019, are designed to safeguard your interests as a buyer.
This legislation empowers you with rights such as accurate product
consumers.’’

consumers?
Pre Ans. No
Pre Ans. Yes
Post Ans. I appreciate and told him that, "Ensuring that the products

Pre Ans. Yes

products?
Pre Ans. No
ISSUES I FACED WHILE DOING THIS SOCIAL PROJECT
 People are not serious and making fun of me

 And peoples are not ready for sharing there
information
 Many didn’t allow me to click their pictures
 People were not responding to me properly
 I had difficulty explaining them in simple language in
a way they could understand
 Many people do not know about Consumer Rights
and the importance of these Rights
 People were not taking the assignment seriously
CONCLUSION
The Social Project which I did had so much effect on people.

Some of the people were interested and some were not even ready
to listen to me. After some time they also listen to me properly and
also appreciate me for this work. When a Social Project is done a
number of times and in a proper way can create a lot of awareness
in society. People ask questions and I give answers that make me
feel good. I would like to do this type of project again to spread
awareness in all sections of the society.

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2023-24

Submitted To: Submitted By:

OUR CONSUMER RIGHTS…..

I would also like to thank Dr. Soumesh Dhamija (Dean) Institute

Finally, I would like to express my heartfelt gratitude to my

DELHI-MATHURA Road, NH-19,CHAUMUHAN

This is certified that Rishi Rawat student of Ba.(hons)LLB(S)

contributed in successful completing this project entitled-

“LEGAL RIGHTS OF CONSUMER” in satisfactory manner as a

partial fullfilment for the course of Ba.(hons)LLB(S) as discipline

Law of Torts for the session 2023-2024 of the GLA University,

Delhi-Mathura road, NH-19 chaumuhan.

Social Project is one of the ways to help spread Consumer

IDEA BEHIND THE SPECIFIC PROJECT

The idea behind the specific project is to educate people

The purpose of the project is to tell the uneducated or

The purpose behind the project is that in India most of the

First, we went to different places where many types of people

Overall, I connect every kind of people, rich, poor, middle

THE CONSUMER PROTECTION ACT, 2019

III. The right to be assured of access to a variety of goods

IV. The right to be heard and to seek redressal against

V. The right to seek compensation under product liability.

VI. The right to file a complaint from anywhere and to

The Consumer Protection Act, 2019 is a law that focus to

Procedure to File a Complaint under The Consumer

 Identify the appropriate forum where you can file your

 Prepare your complaint in writing or electronically. You

Q.2 When you buy item do you insist for bill ?

Q3. Do you know about the right to return or exchange products?

Q7. Are you aware how Consumer Protection Councils help

Q.9: Do you check the prices, of goods you buy, from

Q10. Do you know about the right to return or exchange

2. NAME: - MANISH SHARMA

Q.2 When you buy item do you insist for bill ?

Q3. Do you know about the right to return or exchange products?

Q7. Are you aware how Consumer Protection Councils help

Q10. Do you know about the right to return or exchange

3. NAME: - SEEMA CHAUDARY

Q.2 When you buy item do you insist for bill ?

Q3. Do you know about the right to return or exchange products?

Q7. Are you aware how Consumer Protection Councils help

Q.9: Do you check the prices, of goods you buy, from

Q10. Do you know about the right to return or exchange

4. NAME: - HARSH KUMAR

Q.2 When you buy item do you insist for bill ?

Q7. Are you aware how Consumer Protection Councils help

Q.9: Do you check the prices, of goods you buy, from

Q10. Do you know about the right to return or exchange

Q.2 When you buy item do you insist for bill ?

Q7. Are you aware how Consumer Protection Councils help

Q.9: Do you check the prices, of goods you buy, from

Q10. Do you know about the right to return or exchange

6. NAME: - GAURI SHANKAR

Q.2 When you buy item do you insist for bill ?

Q3. Do you know about the right to return or exchange products?

Q7. Are you aware how Consumer Protection Councils help

Q10. Do you know about the right to return or exchange

Q.2 When you buy item do you insist for bill ?

Q7. Are you aware how Consumer Protection Councils help

Q.9: Do you check the prices, of goods you buy, from

Q10. Do you know about the right to return or exchange

Q.2 When you buy item do you insist for bill ?

Q7. Are you aware how Consumer Protection Councils help