Case Analysis: Resistance to

Change
12.02.2021
Perspective of the Case (Viewpoint)
• Victor – 15 (Aira)
• Top Management – 3 (Meliz)
Problem
• Victor’s solutions and ideas to issues are obsolete and out of touch.
(Beloved)
• Victor is not welcome to change because of his traditional approach
to it. (Andrea)
• Victor’s leadership is influenced by the established norms and
processes that have always worked for him. (Rufelle)
• Victor fails to understand the business processes. (Beloved)
• Victor’s resistance to change. – 16 (Vince)
Issues and Concerns
• Victor needs to understand that the business processes are always changing due to the
environment. (Beloved)
• Victor’s solutions and ideas to issues are obsolete and out of touch. (Beloved)
• Victor is not welcome to change because of his traditional approach to it. (Andrea)
• Victor’s leadership is influenced by the established norms and processes that have always
worked for him. (Rufelle)
• Victor is accustomed to what he is doing, and new generations are coming in – new techniques,
solutions, and needs. These are the changes he is not willing to adjust. (Aijah)
• Victor as head of the division – his leadership is not good; he should know how to listen to
other employees so that he can make better plans. He must not force what he wanted.
(Jimfred)
• Victor’s past achievements will be undermined; he’s afraid about it. This is due to the changes
around him. (Christian)
SWOT / SWOCh Analysis
• Strengths
• Victor has competence (25 years in the agency) (Nicole)
• Victor have views and values that can be shared to the younger generation. (Angela)
• Weaknesses
• Victor is not able to adopt to changes (Nicole)
• Close mindedness of Victor will lead to unconscious incompetence that leads to his reaction with his co-
workers. (Mikaela)
• He is not able to share his cultural views and values. (Angela)
• Opportunity
• If Victor recognizes his shortcomings to change, he will be able to grow and become a better leader of the
team. (Mikaela)
• Challenges / Threats
• If Victor will not be able to change or be flexible, he will continue to bring down the organization.
(Mikaela)
Alternative Courses of Action
Decision