Professional Documents
Culture Documents
“Guest House”
By Anita Noah
Mission of the Guest House
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Vision of the Guest House
To provide the hospitality services that satisfy the needs of
our guests
To offer personalized excellent service to our guests
To be the leading guest lodge in the area
To be the guest lodge of choice of our clients
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Goals and Objective
Marketing
Creat an effecting marketing website
• Add many photos to the website
• Make a sameday reservations
• Make amenities and room information easy to find and up todate delailed
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ideally create a surplus.
Employ an accountant to keep record of financial data
and to be able to present the profit-loss at year end
Monitoring revenue on a daily basis
Setting the room rate
Controlling food and other utility cost
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Goals and Objective
Operation
◇ Availing services/facilities
◇ Facilities provided
◇ Booking procedures
◇ Check in/ check out
◇ Cancellation of booking
◇ Accomodation reservation register
◇ Duties and responsibilities of staff
◇ Financial accounting
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Goals and Objective
Human Resource
◇ Oversee the recruiting, interviewing and hiring of staff and serve
as the bridge between management and employees
◇ Direct the administrative functions of the business.
◇ HR looks to attract, motivate and place employees in the best
fitting position
◇ Offering good benefits and proposing incentives to the
employees.
◇ Investigate misconduct claims, provide the necessary disciplinary
actions and ensure businesses abide by zero tolerance policy
towards discrimination
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Thanks!