Submitted By:-: Name Roll No. Section

Management Information System
Submitted By:-
(Hotel Industry)
Name Roll No. Section

Madhup Kumar 20 FE1, ISBE-A(FW-10-12)
Arjun Viswanath 8 FE1, ISBE-A(FW-10-12)
Saurabh Saraswat 44 FE1, ISBE-A(FW-10-12)
Hitendra Chauhan 13 FE1, ISBE-A(FW-10-12)

Management Information System(MIS)
MIS:- Information system at the management level

that serves the functions of planning, controlling,
and decision making by providing routine summary
and exception reports.
MANAGEMENT LEVEL
INPUTS: high volume data
PROCESSING: simple models
OUTPUTS: summary reports
USERS: middle managers
Date-01/04/11 page:- 2
HOTEL INDUSTRY :-
A hotel is a establishment that provides paid
lodging on a short-term basis. The provision of
basic accommodation, in time past, consisting only
of a room with a bed, a cupboard, a small table and
also garnished with modern facilities, including en-
suite bathrooms and air conditioning or climate
control. Larger hotels may provide additional guest
facility and luxury features such as restaurant,
swimming pool, fitness centre, business centre,
conference facility, bathtubs, Jacuzzi.
Date-01/04/11 page:- 4
 In order to carry out its mission, global and

departmental goals and objectives, every company
shall build a formal structure depicting different
hierarchy of management, supervision, and
employee (staff) levels. This very structure is
refereed to as organization chart. Moreover, the
organization chart shows reporting relationships
span of management, and staff/line functions.
Date-01/04/11 page:- 5
There are two types of relationships that might

exist between any two functions at any
organization chart. These are:-
Solid Lines: (i.e.:) this kind of

relationship shows Direct Line Accountability. To
illustrate, if position A and B are linked with a solid
line, it means (for example) that A shall report to
B, that B shall tell A what to do, when to do, and
how to it. Lastly, B shall be liable (i.e. responsible)
for A.
Date-01/04/11 page:- 6
Dotted Lines: (i.e. ---------) this kind of

relationship entitles both positions linked with
dotted lines to have a high degree of Cooperation
and Communication but not direct line
accountability. Usually in the hotel industry, where
the sole aim is to satisfy guests, positions,
whatsoever level in the hierarchy they occupy,
shall coordinate jointly their efforts so as to
provide quality, standard product to their
customers. Therefore, examples of dotted lines
are numerous in hotel organization charts.
Date-01/04/11 page:- 7
An Organizational Chart
Date-01/04/11 page:- 8
The major functions conducted by the Rooms

Division managers are:

 Reservation, registration, room & rate assignment
 Fulfills guest services and updates room status
 Maintains & settles guest accounts
 Creates guest history records
 Develops & maintains a comprehensive database of guest

information
 Coordinates Guest Services
Date-01/04/11 page:- 9
Food & Beverage manager:
According to U.S. Lodging 1995 statistics,
F&B Department constitutes the second largest
revenue generator of a typical hotel with an average
of 23.1 for Food sales, and 8.6 % for Beverage sales.
In a five-star hotel, Food and Beverage outlets
might have the following forms:
 Quick Service
 Table Service
 Specialty Restaurants
 Coffee Shops
 Bars
Lounges
 Clubs
 Banquets
 Catering Functions  Wedding, Birthdays…
Date-01/04/11 page:- 10
The sole priority of the Rooms Division manager

He shall be ensuring Guest Satisfaction, which
happens when, guest expectations match what
the hotel provides.

In order to achieve Guest Satisfaction, front
office manager shall prepare:

a) Careful designed front office organization
chart
b) Comprehensive goals, strategies and tactics
c) Planned work shifts
d) Well designed job descriptions
e) Well designed job specifications
Date-01/04/11 page:- 11
positions under the Rooms Division Manager :-

 Front Desk Agent: Registers guests, and maintains room
availability information

 Cashier: Closes guest folios, and properly checks out
guests

 Accounts Receivable Clerk: Posts charges in correct
guest folios and updates folios' outstanding balances

 Night Auditor: Controls the job of the Accounts
Receivable Clerk, and prepares daily reports to
management (ex: Occupancy Report and Revenue Report)
Date-01/04/11 page:- 12
 Mail & Information Clerk: Takes Messages, provides

Directions to Guests, and maintains Mail

Telephone Operator: Manages the Switchboard and
coordinates Wake-up Calls
 Reservation Agent: Responds to Reservation Requests

and creates Reservation Records

 Uniformed Service Agents: Handles Guest Luggage,
escorts Guests to their Rooms, and assists guests for any
bit of information requested
Date-01/04/11 page:- 13
Thanki
ng
you
Date-01/04/11 page:- 14

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Management Information System

Name Roll No. Section

Saurabh Saraswat 44 FE1, ISBE-A(FW-10-12)

Hitendra Chauhan 13 FE1, ISBE-A(FW-10-12)

MIS:- Information system at the management level

INPUTS: high volume data

PROCESSING: simple models

OUTPUTS: summary reports

USERS: middle managers

 In order to carry out its mission, global and

There are two types of relationships that might

Solid Lines: (i.e.:) this kind of

Dotted Lines: (i.e. ---------) this kind of

The major functions conducted by the Rooms

 Fulfills guest services and updates room status

 Maintains & settles guest accounts

 Creates guest history records

 Develops & maintains a comprehensive database of guest

 Coordinates Guest Services

The sole priority of the Rooms Division manager

positions under the Rooms Division Manager :-

 Mail & Information Clerk: Takes Messages, provides

 Reservation Agent: Responds to Reservation Requests

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