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  • Group 3 Big Basket

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    janhavi salvi
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    This document provides information about Group 3 which includes 6 members and their project. It introduces BigBasket as India's largest online food and grocery store with over 18,000 products and 1000 brands. The top 3 competitors by revenue are listed as Jiomart, Grofers, and Amazon F&B. It then outlines the key service attributes of reliability, assurance, empathy, and responsiveness that BigBasket provides to customers such as on-time delivery, money back guarantees, identifying customer pain points, and instant customer service.

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    This document provides information about Group 3 which includes 6 members and their project. It introduces BigBasket as India's largest online food and grocery store with over 18,000 products and 1000 brands. The top 3 competitors by revenue are listed as Jiomart, Grofers, and Amazon F&B. It then outlines the key service attributes of reliability, assurance, empathy, and responsiveness that BigBasket provides to customers such as on-time delivery, money back guarantees, identifying customer pain points, and instant customer service.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    11 views9 pages

    Group 3 Big Basket

    Uploaded by

    janhavi salvi
    This document provides information about Group 3 which includes 6 members and their project. It introduces BigBasket as India's largest online food and grocery store with over 18,000 products and 1000 brands. The top 3 competitors by revenue are listed as Jiomart, Grofers, and Amazon F&B. It then outlines the key service attributes of reliability, assurance, empathy, and responsiveness that BigBasket provides to customers such as on-time delivery, money back guarantees, identifying customer pain points, and instant customer service.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    of 9

    GROUP 3

    Rohit Paul 0138


    Aniket Patil 0245
    Mainak Saha 0031
    Janhavi Salvi 0302
    Priyanshi Sharma 0324
    Saumya Nahta 0316
    CONTENTS
    • Introduction
    • Competition Analysis
    • Service Attributes
    • Reliability
    • Assurance
    • Empathy
    • Responsiveness
    Incepted in December 2011

    India’s largest online food and grocery store


    Introduction

    Over 18,000 products and excess of 1000


    brands 
    Top Competitors(Revenue in USD)

    Competition • Jiomart: 531.7 Million


    • Grofers: 304.3 Million
    • Amazon F&B: 102 Million
    Analysis
    Service Attributes
    Reliability

    • On time Delivery

    • Verifi cation of delivered goods

    • Optimum Quality control for Fruits and


    Vegetables
    Service Attributes
    Assurance

    • Order Fulfi llment: Guaranteed Delivery of each


    product ordered and 100% cashback for
    undelivered items if any

    • Return Policy: No questions asked return


    policy

    • Delivery: 5% cashback of product cost in case


    of delayed delivery
    Service Attributes
    Empathy

    • Identifying customer pain points

    • Implementing customer fi rst approach

    • Prioritizing grievance redressal


    Service Attributes
    Responsiveness

    • Instant moneyback in case of misplaced or


    undelivered items

    • Instant customer query ser vicing


    Thankyou

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