Professional Documents
Culture Documents
Active Listening: It refers to observation of client’s non-verbal behavior as well as understanding of verbal
content and meaning.
Non-Verbal communication: Gerard Egan emphasized on the acronym SOLER to understand the aspects
of non-verbal behavior which encourage active listening.
S - Sit facing the client squarely as it assures the client that he has your attention.
O - Be Open in your posture.
L - Lean slightly towards the client as it shows attitude of interest.
E - Establish Eye contact with the client.
R - Relax
Attributes/Characteristics of counsellor
Gestures and Touch: Excessive use of gestures creates uneasiness between client and counsellor. So counsellors need to
minimize these. Sometimes clients themselves may be anxious and restless initially, but when counsellors model attitudes
The issue of touch is problematic in relation to therapeutic counselling and in most instances touch is considered
inappropriate for a variety of reasons. However, counsellors may use tactile expressions but considering cultural
Silence: To listen effectively to the client, it is necessary to be silent. Sometimes, clients require periods of silence in order
to collect their thoughts or as a way of experiencing a strong feeling or emotion. If counsellors are tempted to fill in the
spaces either through asking questions or finishing the client’s sentences, clients regard this as intrusive and insensitive.
Attributes/Characteristics of counsellor
Verbal Communication
Reflection : It refers to the skill of communicating back to the client that their words and feelings have been heard. It
indicates that the counsellor is listening carefully, especially on the emotional content of what the client has expressed.
Paraphrasing: It refers to the rewording of the content of what clients say. This skill can be developed by
concentrating first on the literal content and then focusing on emotional content.
Summarizing: This skill is used when a helper wishes to respond to a series of statements or to a whole session. This
skill requires active listening, empathy, the ability to stay with client’s frame of reference and the ability to connect all
Asking Questions : Sometimes counsellors ask variety of questions depending on the nature
of problems in order to get the facts from the clients. Some of them are —
•Open ended questions
•Multiple questions
•Leading questions
•Probing questions
•Focusing questions
Attributes/Characteristics of counsellor
Discretion: Counselors must show complete discretion, never revealing what others say or do within the
counselling context. Confidentiality is paramount in counselling relationships.
Practice: Counseling requires a lot of training, followed by much practice. A current job that will allow the
possibility of a helping role could be very useful.
Empathy: A good counsellor listens to the clients problem in a non-judgemental manner.
Intelligence: A counsellor should have adequate basic intelligence, social and emotional intelligence.
Respect: A counsellor should respect the client and express his respect by being available to him, working
with him and not judging him.
Attributes/Characteristics of counsellor
A good counsellor must understand the culture to which the client belongs.
Patience: A good counsellor is patient. He does not expect the client to reveal everything at once. He does
not expect the client to show dramatic improvements with counselling. He understands and is accepting
when the client experiences setbacks during therapy.