STANDARDS FOR COMPETENCE

ASSESSMENT
PRESENTED CENTERS
BY TVET CDACC
SECRETARIAT
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STANDARDS FOR COMPETENCE
ASSESSMENT CENTERS
These are:
1. Management and administration
2. Human resource
3. Infrastructure
4. Candidates’ affairs and support services.
1. MANAGEMENT AND ADMINISTRATION

 Management and administration of center

facilitates quality competency based assessment.

 Cleardescription of authority and

responsibility relationships among and between
the management, staff and candidates.
TO BE COMPLIANT WITH STANDARD NO. 1, THE ASSESSMENT
CENTER MUST MEET THE FOLLOWING:

 Head of the assessment center has a full time responsibility to

the center.
 System in place to periodically appraise the performance of
the Head of the center. (Appraisal document)
 Have a clearly defined organizational structure that outlines
the responsibility for the formulation and administration of its
policies. The center’s decision making processes are clear and
consistent. (Organizational structure)
 Has an internal quality assurance system aimed at ensuring
continuous evaluation and improvement of center policies,
processes and procedures. (Internal quality assurance system)
TO BE COMPLIANT WITH STANDARD NO. 1, THE ASSESSMENT
CENTER MUST MEET THE FOLLOWING:

 Management establishes and maintains appropriate

channels of communication among its members, staff
and candidates. (Organizational/communication
flowcharts)
 Have qualified and competent management staff
whose performance is regularly evaluated and
appropriate improvements made on identified
performance gaps. (Training policy)
 Management is free from undue influence from
political, religious or other external bodies and
actively protects the center from such influence. (Core
values)
 Has a policy addressing non-discrimination on the
basis of race, religion, culture, nationality, gender or
age. (Core values)
TO BE COMPLIANT WITH STANDARD NO. 1, THE
ASSESSMENT CENTER MUST MEET THE FOLLOWING:
 Has a policy whereby management and staff can be dismissed only
for appropriate reasons and through a fair process. (HR policy)
 Has a code of ethics to regulate the conduct of management, staff
and candidates. (Code of ethics)
 System of governance makes provision for the consideration of
staff’ and candidates’ views as appropriate in matters in which
they have a direct and reasonable interest for instance in terms of
their welfare in the center. (Staff and candidates welfare)
 Financial statements showing center performance, financial
position and cash flows at least for the past three years or since
inception are readily available for inspection.
 Ensures the integrity of its finances through prudent financial
management which provides a basis for sound financial decision
making.
 Has put in place mechanisms and controls to ensure that all monies
collected from candidates on behalf of TVET CDACC are properly
accounted for and remitted on time to TVET CDACC. (Financial
mechanisms and controls)
 Operates within established laws and regulations.
2. HUMAN RESOURCE

 Assessment center employs an adequate number of staff

on full-time and/or part-time basis with appropriate
qualifications, competence and experience to conduct
quality competency based assessment.
TO BE COMPLIANT WITH STANDARD NO. 2, THE
ASSESSMENT CENTER MUST MEET THE FOLLOWING:
 Number of assessors and verifiers is adequate taking into account the number of CBET
programmes and the number of candidates. (Staff profile)
 Assessors and verifiers are accredited by TVET CDACC. (Staff profile)
 Assessors and verifiers prepare and document assessment plans, assessment tools and
maintain candidates’ portfolios. The center continuously assesses candidate progress in the
training programmes and maintains a record of candidate’s performance. (Assessment
guidelines)
 The center has in place mechanisms to ensure it attracts and retains highly qualified and
competent assessors and other staff to conduct assessments and produce goods and/or services.
(MoU and staff agreements/contracts)
 The center facilitates regular and systematic evaluation of assessors in order to enhance
effectiveness in assessment. Proper feedback is provided to assessors to enable improvement
in assessment. (Documented procedures used for reviewing and evaluating assessors)
 Regular meetings are held between assessors and management during which issues of common
interest are discussed. (Records of meetings/reviews)
 Center has an orderly process for the recruitment and appointment of full time and part time
staff and ensures equal employment opportunities consistent with legal and other requirements.
(Recruitment criteria)
  
3. INFRASTRUCTURE

 Assessment center has sufficient and appropriate

physical and technological resources that facilitate
effective assessment of candidates on attained
competencies.
TO BE COMPLIANT WITH THIS STANDARD
NO. 3, THE ASSESSMENT CENTER MUST MEET
THE FOLLOWING:
  

 Center has adequate physical and technological resources to

support assessment exercise in the relevant skill areas.  The
resources are of appropriate quality to contribute effectively to the
realization of the center’s objectives. (Records of equipment;
Equipment maintenance records/schedules; MOU)
 Buildings used by the center are constructed and maintained in
accordance with the applicable legal requirements to ensure
access, safety including fire safety, security, cleanliness and a
healthy and conducive environment for assessment and takes into
consideration of persons with special needs. (Health and safety
policies and audit reports)
TO BE COMPLIANT WITH THIS STANDARD NO. 3,
THE ASSESSMENT CENTER MUST MEET THE
FOLLOWING:

  

 Provides secure data storage facilities (both manual and

electronic). In addition, the center has installed appropriate
security monitoring systems such as CCTVs. (Details of security
and access arrangements; Safe or non portable, lockable steel
or metal cabinet)
 provides evidence gathering tools such as video cameras, smart
phones and tablets. (Records of equipment)
 Center has in place Information Communication Technology
(ICT) infrastructure for online/virtual examinations/assessments
where applicable. (Records of equipment)
 Center undertakes infrastructure planning. On a periodical
basis, the center determines their adequacy and undertakes
appropriate action where gaps are identified. (Infrastructure
plan)
4. CANDIDATES’ AFFAIRS AND SUPPORT SERVICES

 Center provides essential support services to candidates and

demonstrates commitment to address their welfare.
TO BE COMPLIANT WITH STANDARD NO. 4, THE
ASSESSMENT CENTER MUST MEET THE
FOLLOWING:
 steps to ensure the safety of candidates and their property
while at the center or attending to the center’s activities.
(Health and safety policies and audit reports)
 access to industrial attachment and internship opportunities.
(Industrial attachment and internship policy)
 mechanisms for handling candidate’s complaints with
appropriate appeal channels. (Appeals procedure)
 opportunity to evaluate the performance of management and
staff. (Internal quality assurance system)
 evaluates the appropriateness, adequacy and utilization of
candidates’ services. (Internal quality assurance system)
 Center Requirements and Examples of Supporting
Evidence
Requirements
1. The roles, responsibilities,
authorities and accountabilities of
the assessment/ examination team
are clearly defined, allocated and
understood.
2. There are procedures to ensure
effective communication between staff
involved with the administration,
assessment and examination of TVET
qualifications.
Examples of Evidence
i. Organizational chart showing all
assessment staff
ii. Documented quality assurance
procedures
iii. Documented and signed agreements
indicating the lines of accountability
of partner organizations
iv. Records of staff involved in
assessment
i. Organizational/communication
flowcharts
ii. Written procedures/oral explanation
including any partner organizations if
applicable
iii. Records of team meetings
Center Requirements and Examples of Supporting Evidence

Requirements Examples of Evidence

3. The center has equal opportunities i. Documented policies and

and access to assessment policies
and practice which is understood
by staff and candidates.
4. Procedures and equipment are fit
for purpose to ensure the security
of all examination or assessment
materials and candidate scripts,
assignments, projects or portfolios, iii. Secure room/area
in accordance with TVET CDACC
guidelines.
procedures
ii. Access and fair assessment policy
review mechanisms
i. Details of security and access
arrangements
ii. Safe or non portable, lockable
steel or metal cabinet
Requirements Examples of Evidence

5. There are procedures to ensure i. Documented procedures

assessments and examinations are ii. Records of appropriate staff having
conducted by appropriate staff in access to or having copies of
accordance with TVET CDACC guidelines for the conduct of
guidelines assessments and examinations

6. Candidate records and details of i. Candidate registration details

achievements are accurate, kept up ii. Candidate assessment records
to date, securely stored and available iii. Procedures for maintaining and
for verification and auditing by updating databases(IT or manual)
TVET CDACC iv. Procedures for maintaining
evidence files/portfolios
v. Security and access arrangements
7. The center has an appeals procedure i. Documented appeals procedure,
which is documented and made including details of grounds for
available to candidates. appeal and timescales
ii. Records of appeals made and their
outcomes
Requirements Examples of Evidence

8. There are procedures to ensure i. Procedures for notification of

TVET CDACC is notified of any changes to the assessment and
changes which may affect the verification team and/or changes of
center’s ability to meet the other resources, etc
requirements
9. Resources necessary to satisfy the i. Records of resources available
requirements for individual ii. Procedures used to identify and
qualifications and or report deficiencies to senior
assessment/examinations are/will be management
identified and provided iii. Evidence of additional resources
obtained as necessary

10. Equipment used for assessment and i. Records of equipment

examination purposes comply with ii. Equipment maintenance records/
the requirements of relevant health schedules
and safety legislation. iii. Health and safety policies and audit
reports
Requirements Examples of Evidence

11. Staff has sufficient time, resources and i. Arrangements for assessment planning
authority to perform their roles and ii. Record of/plans for assessor/candidate
responsibilities effectively. allocation
iii. Verifier/assessor/candidate ratios: time
allocation
12. A staff development programme to i. Procedures for staff induction
support the delivery of TVET ii. Induction materials
qualifications is established in line with iii. Procedures for identifying and meeting
identified needs staff development needs
iv. Records of meetings/briefings/updates
v. Records of individual development
plans
vi. Procedures for taking remedial action to
support staff having difficulty
13. Procedures are in place to ensure i. Details of the assessment team,
assessment is conducted in accordance including occupational background and
with the requirements of individual experience
qualifications and by appropriately
qualified and occupationally expert staff.
Requirements Examples of Evidence
14. Record of achievement will be made i. Record of achievement awarded
available to candidates

15. An effective system for quality i. Documented quality assurance

assurance of assessment is in place procedures and organizational/
flowchart covering all assessment
sites, showing roles, responsibilities
and reporting lines
ii. Documented procedures used for
reviewing and evaluating quality
assurance arrangements
iii. Records of meetings/reviews