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LMM JJS PPT 4A Value Stream Mapping
LMM JJS PPT 4A Value Stream Mapping
Presents
Business Excellence Series Through
Lean Thinking
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Value Stream
Mapping
Process
• What,
• Where,
• When,
• Why,
• Who,
• Which,
• How etc
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Lean system implementation requires a high degree of
discipline, and sometimes it can stress the workforce.
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Lean Process
SIPOC
Definition
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What is a Lean Process ?
Is a qualitative tool for identifying and eliminating waste (or muda) Aligns organisations
processes, creates a sense of teamwork / ownership Involves drawing - current state, future state,
Spans the entire value chain, from raw materials receipts to finished goods delivery
A paper and pencil tool to help you visualise and understand the linkage between material and
information flow
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Focuses on maximising the overall flow
Value Add (VA)
• Any activity the customer values (and is willing to pay for)
• Who are your customers?
• What do they really want?
• To be considered “value add”, a process step must have
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Definition of a Value Stream
The VALUE STREAM is the entire set of processes or activities
performed to transform the products and services into what is required by the customer.
Suppliers
Suppliers Design
Design Procure
Procure Make
Make Sell
Sell Customers
Customers
Their
Supplier Our
Supplier Our Happy
Piece Our Customer
Customer Their
Service
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Special Flow Charting tool for development of Lean Processes
Mapping VSM not limited only to Manufacturing Flow but any type of business
like
1 Service
2 Logistics
3 Distribution
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Value Stream Overview
• Value Stream Mapping (VSM) is a pencil and paper tool that helps us see and
understand the flow of material and information as a product makes its way through the
Value Stream
• Follow the product or services path starting from the Customer and then move to the
supplier and carefully draw a visual representation of every process
• Ask a set of key questions and draw a “Future State” map of how value should flow
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Value Stream Mapping
Forms the Blueprint for a Lean Implementation Plan
Why Value Stream Mapping is a good place to start your LEAN journey
• It helps you visualize more than just the single-process level, i.e. assembly, welding, etc.
• It helps you see more than waste it helps you see the sources of waste in your value stream
• It provides a common language for talking about manufacturing processes
• It makes decisions about the flow apparent, so you can discuss them
• It ties together lean concepts and techniques helps you avoid "cherry picking"
• It shows the linkage between the information flow and the material flow
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Identify steps creating Value and other non essential steps not
creating value
Example of identifying value while making a part for machinery
Identify the • Extrude the billet into smaller sections rectangular bar or
round bars
Value Stream • Machining of the bar to create shape of the part involving
operations like milling , shaping , turning , drilling , grinding ,
honing , heat treatment , polishing , plating , painting etc
• There could be many steps of Inspection , handling ,
storing , transporting etc also involved
• Inspection could be type 1 Muda
• Many other Operations could be Type 2 Muda
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•Diagnostic Tool
• Reveals hidden symptoms of larger problems
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SIPOC - Process Map
S I P O C
Suppliers Inputs Process Outputs Customers
Highlights - 2
Boundary
1
8
Current Process Challenges
Lots of waiting Lots of travel Broken interfaces - ineffective or non-existent interfaces
Lack of communication
Different prioritisation rules in different
Lack of skills / not trained departments
Too many handoffs
High Lead Time (slow throughput/turnaround)
Too many approvals
Too many workarounds Duplication of work
High WIP (waste in process
Dead zones - places where work gets held up or lost – bottlenecks / backlogs)
Low CT/LT ratio (lots of waiting)
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Conceptual Overview - Where to start?
VSM Charter & Scope Charter / Scope
– Process Boundaries / Scope
– Roles & Responsibilities
– SIPOC
Product
family
Product Family
– Start with a single product family
Current state
Current & Future State drawing
– Collect data on process & system
– Be specific
how many finished part numbers in family?
how much is demanded? How often? Future state
– Verify & repeat the Process drawing
Implementation Plan
Develop Action plans and track
Define Boundary
Before launching on VSM, define the Start and End points
– Prepare As-Is physical map – How / where (inputs to outputs)
– Prepare As-Is geographical map - area(s) where process is performed
– Add process control information flow to as-is physical map
A logical starting point - where Inputs cannot be returned to the preceding step.
2
2
Eg. Boundary - Start & End Points
START
Inputs
• Market Research Identify
Review
• Data - Competition Define Go- Risks,
Objectives,
• Firm’s Strategy to Market Assumption
Goals &
Drivers &
Strategies
Constraints
END
Outputs
Conduct Approve • Marketing Plan
“What If” Evaluate
Go-to • KPI
Scenarios Scenarios
Market Plan • Team
2
3
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Waste through Casting , machining and Assembly
Staging
Wait Inspection Staging
Transportation
Setup
Casting Assembly
Machining
RM Time Finished
Parts
Value-Added Time Non-Value Added Time
(Waste)
Analysis reveals , less than 5% are VA & remaining are NVAs which need
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focus
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•You should file the product matrix for future use, because
there will most likely be other value streams identified.
•Step 1 Prepare for Value Stream Mapping.
•Step 2 Map Current State Value Stream.
•Step 3 Perform Root Cause Analysis.
Value Stream •Step 4 Map Future State Value Stream.
•Step 5 Implement Improvement.
Mapping •Step 6 Standardize.
•Selecting the process to improve or lean.
• Obtaining management approval to start.
•Selecting the Value Stream Mapping team.
• Selecting the Value Stream Mapping Owner.
• Providing necessary resources to ensure success.
• Drawing the COPIS.(Customer, Output, Process, Input, and Supplier )
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Once you have selected a few processes which you feel can be improved, then you can look at those processes for
the following,
• Which processes, if improved can result in improving the most key performance indicators of your business.
• Which processes, do you think have most of the problems as reported by the customer?
• Which processes, do you think have most of the problems as reported by the people of your company?
• Which processes, do you think the management, the leadership, or the business cares for the most?
Once you have these points clear, you need to present your findings and proposal to improve the processes, to your
management.
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•Phase zero: preparation
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Customer Data
Supplier Data
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Pre-Mapping Data Collection Needs
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Material & Information Flow
Use the “Scope” document to map the product or service flow
Map the whole value stream by conducting a “walk through” of the actual process and collect
information
– Start with the final step and walk backwards (customer perspective)
– Outline major process blocks
– Chunk of activities that occur before a handoff
Bring your stopwatch and do not rely on information that you do not personally see
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Data Collection
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Future State Questions
What should be the Takt time (available time / customer demand)? What does the customer really need?
How often will we check our performance to customer needs? How can we improve the flow, with
fewer interruptions?
How do we control work between interruptions? How will work be prioritised? Is there an opportunity to balance the work
load and/or different activities?
Where can continuous flow be put in place? Where should pull systems be
implemented? Where, when and how will scheduling be done?
How do we perform load leveling and what will be the product mix? What should the management time frame
be?
What process improvements are necessary, to achieve the future state? What will the future state metrics be?
– Quality
Errors
– Delivery
Lead time
– Customer service
How well do you provide services (internal and external)
– Cost
Reducing errors, rework, handoffs, waiting and lead time 22
Design Future State –Blueprint
Define how the plant will operate in the future (blueprint)
3
6
Define Customer’s Demand
Demand = 3,200 pieces / week
– Type L = 1,000 piece week
– Type S = 2,200 piece week
Ensure
– Mapping begins with customer’s demand
– Start from the shipping (Staging Process) and work up-stream to the receiving
dock
– The team involved should map the entire process stream from start to end
3
8
Define Data To Be Collected
3
9
Define Data (Contd.) - Work Time Calculation
Day = 1 shift
– 1 Shift / day = 8 hours = 28,800 seconds / shift ( 8 x 60 x 60 x 1 shift)
Breaks
– Morning Tea (15 mins) : Lunch (30mins) : Afternoon Tea (15 mins)
– Breaks = 60 mins = 3,600 seconds { (15 + 30
+ 15) x 60}
4
0
Collect & Map Data (Customer & Supplier)
4
1
Map Information Flow
4
2
Calculate Current State
Press Process
Type L + S = 2,250 pieces (1,000 + 1250
4
3
Result - Current State
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© 2007 Pearson Education
Compute Takt Time
1 week = 5 working days
60 Seconds
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Line Balancing
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35
30
Second
25 22
20
15
10
3
5
0
P re s s Pierce & Form Finish Grind
Process
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Line Balancing (Contd.)
0
35
30 13
25
20 32
35
15
22
10
5
3
0
Press Pierce & Form Finish 33
Grind 88
Highlights - 4
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Future State (To~Be)
Objectives
– Eliminate / reduce unnecessary NVA steps
– Optimise VA steps
Create a Vision for the Future Based on Voice of the Customer and Voice of the
Business
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Celebrate Wins - With Customers : Employees : Suppliers
Highlights - 5
Excellence Roadmap
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Improvement Results
Metric Current State Future State % Improvement
Lead time
Cycle time
CT/LT ratio
# steps
Morale
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Excellence Road Map
Strategic Planning Process
Approach Develop Plan Deployment / Execute Plan Results
/
1 3 4 5 6 7 8
2
Develop / Quarterly ,
Communicate Develop cross - Integrate Execute integrated
Develop key & integrate functional detailed implementation operations
Assess & plans plans strategy teams implementation plans
understand
Set
plans leadership
direction
Initiative #1 review
Perform Ent erpr ise Pr ovide M anage Lead & Execu te
Leader ship Str ategic Planning Com m unicat ions Risk Pr ogr am
•
J oi nt St rat eg ic P l a nn in g •
C ons is t ent Me ss ag es •
Comp re he ns iv e Ri sk Ma na ge me n t •
Jo i nt Le ad e rsh ip Mo de l wi t h • E n abl e
•
S h are d E n t erp ris e V is i on, t h ro u g h ou t E n t erp ris e P rog ra m S ea ml es s “E n t erp ris e Th in ki n g” T ra ns i t io n
S t ra t eg i es , a n d Goa ls •
Jo in t Com mu ni ca t i on –
E xt e ns ive a n d C ont i n uo us b etwe e n
•
S ha red S co rec ard / Me t ric s L in k ed Pl a n Ri s k I d en t if i ca t i on •
P roc es s M a n ag e me n t Mi nd se t D e v elo pme n t ,
t o Go al s •
I n t eg ra t ed Cu st o me r –
Effect ive Ris k M it i g at i on
i nc l udi n g B e n c hm a rk i ng P r odu c t ion a n d
F ee db ac k a va i la bl e
a cro ss E n t erp ri se O w n e rs hi p C o s t
••
O
Jorga
i nt niI sz ation al i gn
su e Res ol ust io
wint h/ F ut u re S us t ain me nt
•
Si n gl e Fiel d Is su e S t a t e Val ue S t re am
Obj e ct i v e P rob l em -So lvi ng • R e du c e To t al
Rep ort i ng
Def ine Pr opo se D evelop M anage Supply A ssem ble M aint ain
Initiative #2
Update Future Set initiative
Requir em ent s W or k Pr oduct Chain Product Pro duct
Life C y c l e
•
Jo i nt l y Def i ne a n d Va li d at e • A l ph a Co nt ra ct i ng Mat u red •
M axi mi z e M od el -B as ed •
Im p ro ve d S u pp li e r Qu al i t y •
L ea n M anu f ac t uri ng • P red ic ti ve
De f in i ti o n ac ros s En t erp ris e t h rou gh En t erp ris e S u p plier Lo gi st i c s
Lif e c y c le C a pa b ilit y • I n te gra t ed P l an ni ng f or P a rt ne rs hi p s D
A ep
ssloy
es esm
d en t / B e st P rac t ic es P•l an
T SnSinRg P e rf orma nc e a nd
R eq u ire m e nt s D ev e lo pm en t , P rodu ct i o n,
•
Co ll a borat ive De v el op m e nt
wi t h k ey S t a ke ho l de rs •
In te gra t ed P a rt s P ro cu reme nt •
P roc es s S urv e il l an ce A L C P a rt ne rsh ip
•
J oi nt B l oc k I mp le men t at i o n a n d S us t ai nm en t
P la P
nn/ IM
i ngS ) E a rl y In v o l ve me n t of k ey I n t eg rat ed P rod uc t a nd o f P ro du ct i o n, Ret rofi t a n d Co nd uc ted Co nc u rre nt l y
(IM
•
Initiative #3
•
State priorities
S u pp l ie rs t h rou gh
P a rt ne rsh i ps E n co mp as se s L if e c yc le •
S u pp ly Cha in A l i gnm e n t / •
“Fa ct o ry t o Fi gh t ” A ss em bl y
•
In te gra t ed D es ig n S o lu t i on s L ev e ra g in g (B o ei ng I n -P os i t io n
p rov id e B e st Val u e Cap ab il i t y Co mme rci al a n d Do D •
P oi nt -o f -Use Del i ve ry of
Milit ary) P art s, S u p pli e s a nd To ol s
•
Co m mo n Le an P roc es se s f o r
all S up pl y Ch a in t o i nc l ud e
GF E
M anage Technology Pro mote E mp loye e Manage M anage System s / M anage Co ntra ct s &
Initiative #4
R oad map Collabor at i on K nowledg e Qual ity Fi nance
Enabling
•
“Ne two rk E n ab l ed Op e rat i on s” •
S h are d Da ta ba s es Ac ros s E n t erp ri se •
E n t erpri s e i s f oc us ed o n Le an •
B us in es s Mod el s su pp ort L ea n
•
E m p ow ered E nt erp ri se W o rk
•
Tec hn ol og y I nsertion Col l ab ora t io n (G o v Te a ms A l i gn t o S t ra t eg ic (I n cl ud es Su pp l ie rs ) P ri nc i pl e s Tran sf o rma t i on
/ I ndu st ry) Di rec t io n •
Vi rt ua l / P h ys ic al E n t erp ri s e Co- •
E n t erp ri se S y st e ms E n gi n ee ri ng / •
E xc eed Obl i ga t i on an d
•
P e op le Un de rs t an d ho w t h ey f it l oc at ion M an a g e me n t A rc hi t e ct ure E xpe nd i t ure G o al s
i nt o En t erp ri se “Bi g P i c tu re ” •
A u t oma t ed I nf o rma t io n S y st e ms •
Jo in t E nt erp ris e P roc es s M od e l •
“Do l la rs pe r Fl yi n g
•
W ork in g o n P ro gra m is A l i gn ed wi t h Ch an gi n g B u si ne ss n ee d s Ho ur” Cont ra ct
Me an i ng f ul an d F u n: “Ca n Do ” •
P ro ce ss es t o Ca pt u re E nt e rpri se
Cu lt u re K n o w l edg e Inc l ud in g L ess on s Le arne d
S ea ml e ss Col l ab ora t io n wi t hin E nt e rpris e W e b -b a s e d traini ng
3
• •
E nt e rpri s e
Analyse
Define the Establish Determine Analyse & plan Implement
Set goals
process metrics performance improvements improvement
process 44
stability
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Line - Balancing Proce
ss
Thrupu
t Rate
Lead
Time
WIP
Units
Cycle /hr Min
Process A B C D E Time
12 15 3
5 Min 5
Case 5 2 Min 3 Min Bottle 1 Min 4 Min
neck
15
Case 1 15 4 15 1
Min
Case 3
JIT 5 Min 5 Min 5 Min 5 12 15 3
Balanced
Little’s Law
WIP= Through-put Rate*Lead Time
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Calculating Process Lead Time , Cycle times and total Inventory
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Showing Multiple Inventory Piles
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Showing VAT, NVAT, Travel , PCT &
LT
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Travel within a Process
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Travel within & between Processes
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Capturing Formal Communication
As you walk the process looking for formal communication, most of this type of communication will be easily spotted
or explained, because formal communication is a documented or required part of the process.
• Production schedules
• Work orders
• Sales orders
• Routers
• Purchase orders
• Purchase requisitions
• Forecasts
• Bill of materials (BOMs)
• Parts lists
• Production logs
• Quality reports
• Shipping schedules n Order confirmations n Pick tickets
• Challans / Bills of lading
• Customer complaint forms
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Multiple Control points in
a Transactional VSM
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Current VSM Vs Future VSM
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Lean product & process development
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Product Creation Process
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1. Functional
Product Creation Process
This domain consists of functional requirements, such as design goals or what the
product or service must achieve to meet customer attributes from the viewpoint of the
designer.
2. System
This domain consists of design parameters, including the physical characteristics or
activities that are selected to meet functional goals.
3. Process
This domain consists of the process variables that make up the design parameters.
4. Subsystem –
This domain consists of component-level requirements, such as the desired performance
required from every critical component of the product.
5. Customer
This domain appears in the process twice (as shown in Figure 1). The first customer
domain consists of customer attributes: a characterization of needs, wants or delights
that define a successful product or service from a customer perspective. The last
customer domain consists of customer complaints. A product characteristic that fails to
meet customer expectation may trigger a customer complaint.
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Product Creation Process
These domains that make up the product creation process fit into the four pillars of a
quality organization .
The four pillars and their roles are:
1 Development quality
Discover the customer needs to develop the product. This involves taking a proactive
approach.
2. Industrial quality
Validate product design for manufacturability and develop the manufacturing process.
3. Supplier quality
Work closely with critical component suppliers to ensure desired quality level of these
components.
4. Customer quality
Get early customer feedback and coordinate with different customer interfaces, such as call
centres , service centres and online product support. This is a more reactive role.
Product Creation Process Within the Four Pillars of a Quality Organization
• Certain activities need to be performed in each domain, and tracking these activities
from one domain to another is critical. The better the communication between these
domains, the better the design of the product.
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Development Quality
• Collecting the voice of customer (VOC)
• CTQ validation
• CTQ Deployment
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Industrial Quality (Contd )
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Supplier Quality
• Supplier selection
• Quality contracting
• Subsystem FMEA
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Customer Quality
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Getting Quality Teams Involved
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Frugal Re-engineering – a Straight Forward process
Prioritise
Apply Manage
Compone Fast Track
tools to Prioritise Stakehold
nts & Implement
generate ideas er
Subsyste ation
ideas approvals
ms
Conduct a Spend Use Frugal Address High Ensure Governance Identify & eliminate
Analysis & Focus on Reengineering toolkit Potential Areas first Structure promotes impediments
high spend areas 80:20 to identify ideas in all ( A mix of technical & cross functional Implement mix of quick
Rule key areas techno commercial ) agreements and fast fix and long term ideas
track approvals
Specification Design
Process Materials
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Number of Models & Avg age per vehicle Design
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Avg. Production Volume per vehicle
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Motor Vehicles Patents
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Spend on R&D
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Lean Never Ends
It is the beginning of the
end of In-efficiency
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