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  • D1 Unit 8 - Page 41-44

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    Dede Susantha
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    D1 Unit 8_page 41-44

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    © All Rights Reserved
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    6 views13 pages

    D1 Unit 8 - Page 41-44

    Uploaded by

    Dede Susantha

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 13

    Dealing with complaints

    Picture discussion
    Look at the pictures and identify five problem situations.
    Listening
    Listen to the complaints and match the key words to the problems.
    Listening
    Listen again and match the sentences with the replies.
    Useful language
    Structures to practice

    I’m sorry, we overbooked the car park yesterday.


    Structures to practice
    Structures to practice
    Structures to practice
    Structures to practice
    Practice
    Practice
    Speaking

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