Thesis Work Presentation Patrick

THE EFFECT OF MILLENNIAL LEADERSHIP
TOWARDS THE QUALITY OF WORK

ENVIRONMENT IN TRAVEL AND TOURISM
INDUSTRY
A Thesis Presentation
By
Alexander Patrick Pantoro
THE EFFECT OF MILLENNIAL LEADERSHIP
TOWARDS THE QUALITY OF WORK
ENVIRONMENT IN TRAVEL AND TOURISM
INDUSTRY
A Thesis Presentation
By
Alexander Patrick Pantoro
11603007
In Partial Fulfillment of the Requirements for
BACHELOR’S DEGREE
IN
HOTEL AND TOURISM MANAGEMENT
SWISS GERMAN UNIVERSITY

The Prominence Tower
Jalan Jalur Sutera Barat No. 15, Alam Sutera
Tangerang, Banten 15143 - Indonesia
OVERVIEW
•Introduction
•Literature Review
•Research Methodology
•Result and Discussion
•Conclusion and
Recommendation
The Effect of Millennial Leadership towards the Quality of Work Environment in Travel and 3
14/07/20
Tourism Industry – Alexander Patrick Pantoro – BA(HTM)
CHAPTER 1:
INTRODUCTION
THE EFFECT OF MILLENNIAL LEADERSHIP TOWARDS THE QUALITY OF

ALEXANDER PATRICK PANTORO-11603007
WORK ENVIRONMENT IN TRAVEL & TOURISM INDUSTRY 4
BACKGROUND
Untransparancy Information about the

curriculum and all related to the curriculum,
such as:
• How many lessons-hours is one subject to be
given in respective semester?
• Who will give the lectures for each subject
• What are the books will be used for each
subject
• What are the topics will be given for each
meeting in every subjects
Source : Deloitte (2015)

14/07/20 The Effect of Millennial Leadership towards the Quality of Work Environment in Travel and 5
THE GAP
• Good leadership equals good communication and
employee awareness (Chamberlain & Hodson, 2010;
Xing, Song, & Yan, 2020)
• Supervision support means better work environment
and employee awareness (Awan & Tahir, 2015)
• Previous literatures state that leadership had no
significant effect on WE and work engagement
(Wilson, 2013)
• By 2020, millennials will dominate workforce and
starts entering executive positions (Murray, 2011;
Crișan, 2016)
• Travel industry, especially OTA has 200-300 % of
growth each year just from hotel bookings.
(Napitupulu, 2012)
14/07/20
RESEARCH QUESTIONS
• Is there a tendency of the millennial leadership towards a
certain leadership style?
• Is there any connection between leadership style of
millennials to their work environment?
• Does placing a millennial leader bring a positive influence to
the work environment?
RESEARCH OBJECTIVES
• To seek similar characteristics between millennial leadership
towards a certain leadership style
• To define the existence of a connection between millennial
leadership towards the quality of work environment
• To seek whether placing a millennial leader brings a positive
improvements to the work environment of travel and tourism
industry
14/07/20
CHAPTER 2: LITERATURE
REVIEW
THE EFFECT OF MILLENNIAL LEADERSHIP TOWARDS THE QUALITY

OF WORK ENVIRONMENT IN TRAVEL & TOURISM INDUSTRY 8
FRAMEWORK OF
THINKING
14/07/20
ORIGIN OF
FRAMEWORK
Quality of Work Environment:
• Work environment is divided into three pieces that
cooperates within the same time (Foldspang, et al., 2014)
• It is divided into three aspects, physical, psychological, and
social (Agbozo, Owusu, Hoedoafia, & Atakorah, 2017)
Millennial Leadership:
• In order to effectively analyze a leader, it must be analyzed
from belief systems, cultural and social development,
background assumptions, personal desires, and specific
needs (Lowder, 2007)
• With the awake of multigenerational workforce, there is a
demand to know how millennials will be able to interact with
different ages and with the environment (Fore, 2012)
• Leaders are best accommodated from their traits; and the
failure of trait theory led researchers to focus on behavior of
leaders; and later the modest success creates a complex
pattern by the contingency of the situation (Aalateg, 2017)
14/07/20
QUALITY OF WORK
ENVIRONMENT
PHYSICAL
more into the objects that may affect the behavior, attitude,
and work motivation level among employees. Examples:
openness, density, accessibility, and darkness. (Carlopio &
Gardner,1992; Weijs-Perrée, Appel-Meulenbroek, Arentze, &
Romme, 2019)
PSYCHOLOGICAL
relates to the personal effect of communication between
employee and employer as well as between employees
themselves. The support from supervisor, from peers at
work, gives a good satisfaction and motivation in their job.
(Vartia,1996; Boudrias, Trépanier, Foucreault, Peterson, & Fernet,
2020)
SOCIAL/PSYCHOSOCIAL
where communication and relation between employee and
employee, or employee and company is measured. It plays a
main role in determining the level of stressor or stress
factors in the workplace. (Zapf, Knorz, & Kulla, 1996; Agbozo,
Owusu, Hoedoafia, & Atakorah, 2017)
14/07/20
MILLENNIAL
LEADERSHIP
TRAIT
focuses more on the personal level of the leader. The
main goal of the theory is to define what incremental
traits shown by what kind of a person to perform an
effective leadership (Germain, 2012; Deshwal & Ali, 2020)
BEHAVIORAL
argues that leaders are not born, yet they can be studied,
trained, and formed through systematical development
programs. Different behavior of leaders will create
different styles of leadership. (Goff, 2003; Michel, Tews, &
Tracey, 2020)
CONTINGENCY
States that there is not a definitive style that can be
applied by a leader; however, it is based on the situation
and the workplace they are being. The characteristics of
the surrounding elements are what make the leader
effective. (Deshwal & Ali, 2020)
14/07/20
HYPOTHESIS
From the definition above it can be concluded that:
H0: Millennial Leadership has an impact towards Work

Environment in travel and tourism industry
Ha: Millennial Leadership does not have an impact

towards Work Environment in travel and tourism
industry
14/07/20
CHAPTER 3: RESEARCH
METHODOLOGY

TECHNICAL DETAILS
Research type of study? Qualitative

Unit of analysis? Previous literature works and interviews
Population sample (min)? 30 articles for each variable
and 5 interviewees
Type of data? Secondary and primary
Secondary data is achieved by reviewing previous
scientific journals and others, while primary is from in-
depth interviews
14/07/20
VARIABLE
OPERATIONALIZATION (ML)
1. What makes a leader to be considered greatly?
2. Are there millennials that can be considered as leaders in workplace?
3. What are the characteristics of a leader that belongs to the millennial age group?
4. What personalities are best suited with millennial workers?
5. How is the level of progress and emergence of millennial leaders in the field of
work?
6. Is there a pattern of behavior or traits that every young leader has?
7. Can it be associated that these millennial leaders possess a certain style of
leadership?
8. Do millennial leaders change the entire work environment when in work?
9. Does the tendency of job hopping found on studies about millennials applies to
the ones in the company?
10. Do millennials differ a lot with other age group in terms of work performance?
11. Is it very important to rejuvenate the leaders?
12. How do one prepares a millennial for an executive position/leadership position?
14/07/20
VARIABLE
OPERATIONALIZATION (QWE)
1. Is there any difference in the work environment of the current field of
work than any other businesses?
2. Does work environment proves as an important factor?
3. Does work environment appears as an important factor for millennials
when choosing where they want to work?
4. In work environment, is supervision or leader support incremental in
keeping the quality of work environment?
5. Which factor emerges as an important aspect in retaining employees?
6. What is a positive work environment?
7. What factor plays an important role at ruining a good work
environment?
8. In the days of digitalization, does physical work environment still
considered as important?
9. In the scope of hospitality, does work environment and company culture
helps employees to grow and develop?
10. How do one manages millennial workforce in working with different age
group inside of a team?
14/07/20
CHAPTER 4: RESULT AND
DISCUSSION

INTERVIEWEE PROFILE
Sex: 2 interviewees are female and 5 interviewees
are male
Industry: 3 interviewees work in travel industry
and 4 interviewees work in tourism industry
Relation: 3 interviewees represent as millennial
leaders and 4 interviewees represent as observer
of millennial leaders
14/07/20
HYPOTHESIS DISCUSSION
1. Is there a tendency of the millennial leadership
towards a certain leadership style?
• Millennial leaders possess emotional intelligence, care
towards their peers, good communication skills, and open-
mindedness
• The characteristics does not differ when they are working as
employees and as leaders and they are not all job-hoppers
• They are in line with caring leadership, shared leadership,
authentic leadership, and transformational leadership
• Due to the unanimous answer that the leadership style is
based on the leader’s personality, contingency leadership is
best to associate millennial leaders with
14/07/20
2. Is there any connection between millennial
leadership to quality of work environment?
• Millennial leaders influence the work environment by their
performance, behaving well to spark employee loyalty, supporting
subordinates to generate motivation, and providing a work space
and system that increase creativity
• Millennial leaders can give a positive effect by communicating well
with the team members, motivating to be better so the employees
will feel comfortable and be loyal, and let the employees create their
own work to appreciate their skill and knowledge
• Millennial leaders can also worsen the quality of work environment
by conducting office conflict that results in employee turnover, being
the cause of passive work communication, and the problem of
physical and mental abuse in work
14/07/20
3. Does placing a millennial leader bring a positive
influence to the work environment of travel and tourism
industry?
• The millennial leaders are a high-demand employee in today’s
world
• Benefit of them in the managerial positions are that they
bring fresh ideas, they are updated with modern world, and
they are bring their unique characteristics that can improve
the work of subordinates
• The challenge for the business is to be willing to let these
millennials gain leadership experience by doing, though it can
lead to few mistakes from their light experience. The key is to
make a training program that can form the next generation of
leaders in line with the company culture and vision
14/07/20
CHAPTER 5: CONCLUSION
AND RECOMMENDATION

CONCLUSION
This study contradicts previously mentioned literatures
that investigate the two variables. Millennials do affect
the quality of work environment. While the personal
preference might be difficult to measure these leaders,
but their potential and fresh ideas can show a positivity in
work environment. It is essential for employers to
rejuvenate their leaders with younger generation that is
only needing a guidance to perform better.
14/07/20
RECOMMENDATION
For professionals: millennials are able to work with other

generation in a group, and their best potential can be seen from
teamwork or discussion. Informal and outdoor activities should
make the generation learn better. They need to be given
responsibility and to allow them to work or lead using
technological advances.
For researchers: The use of trust and emotional intelligence to
moderate the two variables is interesting to study. Other
generation leadership needs to be closely studied. Different
cultural background may bring a different result, and that
quantitative study should be held. Last of all, researchers should
study the connection of contingency leadership.
14/07/20
THANK YOU


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THE EFFECT OF MILLENNIAL LEADERSHIP

TOWARDS THE QUALITY OF WORK

In Partial Fulfillment of the Requirements for

SWISS GERMAN UNIVERSITY

THE EFFECT OF MILLENNIAL LEADERSHIP TOWARDS THE QUALITY OF

Untransparancy Information about the

Source : Deloitte (2015)

THE EFFECT OF MILLENNIAL LEADERSHIP TOWARDS THE QUALITY

From the definition above it can be concluded that:

H0: Millennial Leadership has an impact towards Work

Ha: Millennial Leadership does not have an impact

THE EFFECT OF MILLENNIAL LEADERSHIP TOWARDS THE QUALITY

Research type of study? Qualitative

THE EFFECT OF MILLENNIAL LEADERSHIP TOWARDS THE QUALITY

THE EFFECT OF MILLENNIAL LEADERSHIP TOWARDS THE QUALITY

For professionals: millennials are able to work with other

THE EFFECT OF MILLENNIAL LEADERSHIP TOWARDS THE QUALITY

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