Prinsip-Prinsip Sistem

Manajemen Mutu
SRI REJEKI W.P.
Quality Management Principles

a) Customer focus
 Organizations depend on their customers and therefore should
understand current and future customer needs, should meet customer
requirements and strive to exceed customer expectations.
b) Leadership
 Leaders establish unity of purpose and direction of the organization.
They should create and maintain the internal environment in which
people can become fully involved in achieving the organization's
objectives.
c) Involvement of people
 People at all levels are the essence of an organization and their full
involvement enables their abilities to beused for the organization's
benefit.
d) Process approach
 A desired result is achieved more efficiently when activities and related
resources are managed as a process.
Quality Management Principles
e) System approach to management
 Identifying, understanding and managing interrelated processes
as a system contributes to the organization's effectiveness and
efficiency in achieving its objectives.
f) Continual improvement
 Continual improvement of the organization's overall performance
should be a permanent objective of theorganization.
g) Factual approach to decision making
 Effective decisions are based on the analysis of data and
information.
h) Mutually beneficial supplier relationships
 An organization and its suppliers are interdependent and a
mutually beneficial relationship enhances the ability of both to
create value.
8 Prinsip Sistem Manajemen
Mutu
1. Fokus pada pelanggan
2. Kepemimpinan
3. Pengikutsertaan karyawan
4. Pendekatan proses
5. Pendekatan sistem dalam manajemen
6. Peningkatan berkelanjutan
7. Pengambilan keputusan berdasarkan fakta
8. Hubungan dengan pemasok yang saling
menguntungkan
Prinsip 1
Fokus pada Pelanggan
 Organisasi tergantung kepada pelanggan-pelanggannya dan
karena itu harus mengerti kebutuhan mereka sekarang dan
akan datang, memenuhi persyaratan mereka dan berusaha
melebihi harapan mereka.
Prinsip 2
Kepemimpinan
 Para pemimpin menetapkan kesatuan dari maksud dan arah
organisasi. Mereka harus menciptakan dan menjaga
lingkungan internal dimana karyawan dapat menjadi benar-
benar terlibat dalam pencapaian tujuan perusahaan.
Prinsip 3
Pengikutsertaan Karyawan
 Karyawan pada semua tingkat adalah inti dari organisasi
dan keikutsertaan penuh mereka memungkinkan
kemampuan mereka digunakan untuk manfaat organisasi.
Prinsip 4
Pendekatan Proses
 Suatu hasil yang diinginkan dicapai secara lebih efektif
ketika sumber-sumber daya dan aktivitas-aktivitas yang
sesuai dikelola sebagai suatu proses.
Prinsip 5
Pendekatan Sistem dalam Manajemen

 Mengidentifikasi, memahami dan mengelola suatu sistem

hubungan proses untuk suatu tujuan yang ditentukan yang
meningkatkan efektifitas dan efisiensi organisasi.
Prinsip 6
Peningkatan Berkelanjutan
 Peningkatan berkelanjutan harus menjadi suatu tujuan permanen
organisasi.
Prinsip 7
Pengambilan Keputusan
Berdasarkan Fakta

 Keputusan yang efektif didasarkan pada analisa data dan informasi.

Prinsip 8
Hubungan dengan Pemasok yang
Saling Menguntungkan

 Suatu perusahaan dan pemasok-pemasoknya saling bergantung, dan

hubungan saling menguntungkan itu meningkatkan kemampuan keduanya
dalam menciptakan nilai.
Fundamentals of quality management
systems
 Rationale for quality management systems
 Requirements for quality management systems and requirements for
products
 Quality management systems approach
 The process approach
 Quality policy and quality objectives
 Role of top management within the quality management system
 Documentation
 Evaluating quality management systems
 Continual improvement
 Role of statistical techniques
 Quality management systems and other management system focuses
 Relationship between quality management systems and excellence models
Definition

system
 set of interrelated or interacting elements

management system
 system to establish policy and objectives and to achieve
those objectives
quality management system
 management system to direct and control an organization
with regard to quality
quality policy
 overall intentions and direction of an organization related
to quality as formally expressed by top management
Definition

quality objective
 something sought, or aimed for, related to quality
quality management
 coordinated activities to direct and control an
organization with regard to quality
quality planning
 part of quality management focused on setting
quality objectives and specifying necessary
operational processes and related resources to
fulfil the quality objectives
Definition
quality control
 part of quality management focused on fulfilling quality
requirements
quality assurance
 part of quality management focused on providing confidence
that quality requirements will be fulfilled
quality improvement
 part of quality management focused on increasing the ability
to fulfil quality requirements
continual improvement
 recurring activity to increase the ability to fulfil requirements