PROJECT PLAN

By
Group 7
Akash Devarapalli (2020199)
Anubhav Srivastava (2020192)
Bir Vikram Dev (2020197)
Nisarg Mehta (2020215)
Sanika Chhabra (2020115)
Shubhangi Joshi (2020232)
Srashti Sharma (2020237)
Problem statement-
Bad Customer Service Perception among consumers leading to higher customer churn rate
for VI

-> Bad Customer Service Occurs when a business fails to meet customer expectations in terms of
service quality, response time, or overall customer experience
REASONS FOR BAD CUSTOMER SERVICE-

• Fail to offer real time support

• Fail to resolve in the first touchpoint
• Inefficient customer support team
• Complex Hierarchy for Customer service employees
• Not taking customer feedback regularly
• Usage of Automated Communication
PLAN FOR THE PROJECT COMPLETION-
Problems to be handled Expected Completion date

Fail to resolve in the first touchpoint

13-11-2021

Fail to offer real time support 17-11-2021

Inefficient customer support team 22-11-2021

Complex Hierarchy for Customer service employees 26-11-2021

Not taking customer feedback regularly 30-11-2021

Usage of Automated Communication

03-12-2021