(ODP)

ITIL 4 FOUNDATION
Trainer :
HERY PURNAMA, SE., MM.,
MCP, PMP, CTFL, ITILF, CISA, CDMP, CGEIT
2 – 11 June 2021 (09.00 – 12.15)
DAY 1

Slide : 1 HERY PURNAMA, SE., MM., MCP, PMP, CTFL, ITILF, CISA, CDMP, CGEIT
hery.purnama@gmail.com | 081-223344-506
Profil Trainer
Hery Purnama - Married, Hometown : Bandung
Education : Bachelor Degree , Magister Management (Economic)

• 19 years experience in IT Training, IT Industry and IT Management (CEO, IT Manager, IT Operations Manager,
IT Project Manager, Software Engineer)
• 19 Years Experience as IT Trainer, IT Lecturer, IT Instructure
• 12 years experience in IT Project and Software Development

International Certification Achieved (2003-2015) :

ITILF, PMP, CISA, CTFL, CGEIT, OCA

Specialization in : Database Server Management, CAD-Designer, Ecommerce, System Application Development

, Project Management, Risk IT Management , Mobile Apps. Development, IT Management Framework

Slide : 2 HERY PURNAMA, SE., MM., MCP, PMP, CTFL, ITILF, CISA, CDMP, CGEIT
hery.purnama@gmail.com | 081-223344-506
Rundown

• 10.00-10.30 : 1st Session

• 10.30-10.45 : Coffee Break
• 10.45-12.15 : 2nd Session + QUIZ

Slide : 3 HERY PURNAMA, SE., MM., MCP, PMP, CTFL, ITILF, CISA, CDMP, CGEIT
hery.purnama@gmail.com | 081-223344-506
What Is ITIL

Slide : 4 HERY PURNAMA, SE., MM., MCP, PMP, CTFL, ITILF, CISA, CDMP, CGEIT
hery.purnama@gmail.com | 081-223344-506
Architecture Team

Slide : 5 HERY PURNAMA, SE., MM., MCP, PMP, CTFL, ITILF, CISA, CDMP, CGEIT
hery.purnama@gmail.com | 081-223344-506
VERSION 4 RELEASED
• BUILD & TEST 2017 - 2019
• FEBRUARY 2019

Slide : 6 HERY PURNAMA, SE., MM., MCP, PMP, CTFL, ITILF, CISA, CDMP, CGEIT
hery.purnama@gmail.com | 081-223344-506
ITIL 3 VS ITIL 4
• PROCESS “SET OF ACTIVITIES”  PRACTICE “WAY OF WORKING”
• 26 PROCESSES  34 PRACTICES
• STAGE LIFECYCLES  KEY CONCEPT , MODEL, 4 DIMENSIONS , SVS,
SVC (GENERIC & HOLISTIC)
• SERVICE PROVIDER

Slide : 7 HERY PURNAMA, SE., MM., MCP, PMP, CTFL, ITILF, CISA, CDMP, CGEIT
hery.purnama@gmail.com | 081-223344-506
WHAT IS SERVICE MANAGEMENT

Slide : 8 HERY PURNAMA, SE., MM., MCP, PMP, CTFL, ITILF, CISA, CDMP, CGEIT
hery.purnama@gmail.com | 081-223344-506
PRODUCTS VS SERVICES
• PRODUCTS
• SERVICE OFFERING  SERVICE RELATIONSHIP  SERVICE
• VALUE CO-CREATION

Slide : 9 HERY PURNAMA, SE., MM., MCP, PMP, CTFL, ITILF, CISA, CDMP, CGEIT
hery.purnama@gmail.com | 081-223344-506
Key concept

Slide : 10 HERY PURNAMA, SE., MM., MCP, PMP, CTFL, ITILF, CISA, CDMP, CGEIT
hery.purnama@gmail.com | 081-223344-506
Four dimensions
• Previous ITIL 3 is 4Ps (people, partner, product, process)

Slide : 11 HERY PURNAMA, SE., MM., MCP, PMP, CTFL, ITILF, CISA, CDMP, CGEIT
hery.purnama@gmail.com | 081-223344-506