Ahmedabad Live- Mobile App for

the complaint management

Prepared By: Submitted To:
Name of Student/Students(Er. No) Name of Guide
Semester: VIII, BE-CE Asst. Prof CE Dept.,
SOCET SOCET
 OUTLINE
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1. Introduction (Description of the Project Title/Definition)(Must be Shown in review-1)

2. Literature Survey/Background Study(Must be Show in review-1)
3. Problem Statement(Must be Show in review-1)
4. Scopes and Objectives(Must be Shown in review-1)
5. Proposed Flow Chart/Proposed Model(Must be Shown in review-1)
6. Description of modules in your system. (Must be Shown in review-1)
7. System Analysis(Diagrams Use case, Class, State, Activity, Interaction etc..)
8. Tools and Technology for Implementation
9. Comparison of the existing system with your proposed system.
10. Learning Outcomes(What you have learned till now and how these learned concepts are
used in your projects) (Must be Shown in review-1)
11. Implementation
12. Timeline Chart(Must be Shown in review-1)
13. Conclusion
14. References
 INTRODUCTION
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The project is aimed at developing a complete online complaint making which allows the government to quickly and
easily manage an online record of the citizen problems. The user has to choose which type of complaint they want to
make specifying the department. There will a system administrator who has the right to edit complaints, and access the
department information
Purpose of online complaint management is to reduce the load of individual complaining regarding municipal services
and make the problem solving faster. This system will automate the task of complaining and increases the awareness of
a particular society about its problems and encourages them to take a step towards solving them. It is efficient and
maintains the department specific complaints.
DESCRIPTION OF THE PROJECT TITLE

 The purpose of an online complaint system website to replace the current paper
records. And also this site helps the citizen of Ahmedabad living a easeful
lifestyle by giving useful suggestion and making complains of municipal
streams and corruption too.
 Purpose of online complaint management is to reduce the load of individual
complaining regarding municipal services and make the problem solving faster.
This system will automate the task of complaining and increases the awareness
of a particular society about its problems and encourages them to take a step
towards solving them. It is efficient and maintains the department specific
complaints. The following key factors describe its purpose precisely and in the
best manner
 LITERATURE SURVEY/BACKGROUND STUDY
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 The traditional forum system consists of public meeting or presentation involving a discussion usually among
leaders or the head of the department and often including audience participation.
 The existing system mainly is paper based like complaints are sent through a letter in an envelope or the citizen
can make complaint by going to the respective department to make a complaint about an issue.
 Many departments also provide a ready complaint form in which victim can fill the form and contain their
complaint
 In particular, these government departments deal with citizen rights against the unavailability of good service.
PROBLEM STATEMENT
There are many drawbacks of this manual system also:
 The citizen has to visit government department and make complaint against lack of service.

 The complaint will be discussed by the committee along with head of department. The final decision making is a time consuming so the customer has to
revisit the department to get the result.

 Complainer has to make a physical move i.e. they have to go to the complaint forum or government office to get their work done.

 Paperwork is difficult to manage.

 The physical exertion required to retrieve, alter, and re-file the paper records.

 Information is scattered.

 Information can be redundant and it may take long time to collect relevant information.

 It is almost difficult to back up all information.

SCOPES AND OBJECTIVES

 The project is aimed at developing a complete online complaint making which allows the government to quickly
and easily manage an online record of the citizen problems. The user has to choose which type of complaint they
want to make specifying the department. There will a system administrator who has the right to edit complaints,
and access the department information.
PROPOSED FLOW CHART/PROPOSED MODEL
DESCRIPTION OF MODULES IN YOUR SYSTEM.
 The Website is for the automation of all the department working for government system and municipality. It maintains four levels of users:-
 Sender level : Sender can register their account. If already registered, they can log into the account and make a complaint. Or can see their history of
the complaint. User can change their personal information but is not able to edit the complaint they once made. Sender does not have more
privileges like other modules.

 Administration Level : All the complaints generated are send to admin. Admin module has all the privilege access to the data. Administration
module is dedicated to administrate the user’s information, government departments, complaint information, sections and Receiver information etc.

 Receiver Level : This module is dedicated to handle the complaints. All the complaints generated are send to admin and then ad min sends the
complaint to the respective receiver after making necessary changes if needed. Receiver than receives the complaint via email provided and action
will be taken against the complaint.

 Department level : This module is dedicated to contain all the government department information. In this level the categories of the departments
are stored. For temporary base we have added 5 government departments which are as follows:
 Food Department
 Education Department
 Municipal Corporation Department
 Anti-Romeo(Harassment Control Department)
 Corruption Department(Anti-Corruption Department)
SYSTEM ANALYSIS
TOOLS AND TECHNOLOGY FOR
IMPLEMENTATION
 Operating System: Windows 7 or higher version
 Database: MySQL 2008 or higher version
 Front End: ANDROID
 Back End: MySQL
COMPARISON OF THE EXISTING SYSTEM WITH YOUR PROPOSED SYSTEM.

 The citizen of Ahmedabad needs to go to the respective government department in order to make a complaint and to get
their work done.

 Some Government departments may want to use a simple paper-based records keeping system, which is the traditional
way of managing the complaints and suggestions given by common people. In some offices, they have computerized
data keeping system, but still they lack in many ways to synchronize all the information of a department.

 The existing system mainly is paper based like complaints are sent through a letter in an envelope or the citizen can
make complaint by going to the respective department to make a complaint about an issue.

 Many departments also provide a ready complaint form in which victim can fill the form and contain their complaint

 In particular, these government departments deal with citizen rights against the unavailability of good service.
LEARNING OUTCOMES

Following are the outcomes of developing this system

 Department module will be developed for the managing queries

according to the department

 Complaint Module will be developed for the problem solving

 Admin module will be developed for the managing and adding

various departments
 User module will be developed for the complaint and receiving the

solution
IMPLEMENTATION
TIMELINE CHART
CONCLUSION

 This system provides a user friendly way for the department level
complaints of the citizens as well as helps the government to save lot
of time by reducing the manual and paper based work.
REFERENCES

 Web Reference (website names)

 ttp://gswan.gov.in/sitepages/Government-Sites.aspx
 http://www.acbgujarat.com
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Thank you