WORKPLACE

CONVERSATION
 Workplace Conversation
 Involves giving and taking instructions.
 giving feedback
 exchanging ideas on products and services
 small talk about families and sports etc.
 Face to face conversation creates harmony
among the employees and sense of
belonging to the organization.
 For improved conversation, follow these
guidelines:
 Correct Names and Titles
 Always use correct names.
 Prefer to use titles with names.
 Be respectful while addressing the seniors.
 Address your customers and those outside
your organization in a formal manner.
 To remember names:
1. Associate the person with image, object, color,
place etc.
2. Immediately after getting someone’s introduction,
use his name in subsequent conversation.
 Appropriate Topics
 In social gatherings, avoid discussing
controversial topics with strangers.
 Prepare for conversation through reading
papers, magazines etc.
 Make a mental note of topics you can use in
conversation.
 Be sure of what you say.
 Don’t be annoyed by others’ opinions or
remarks.
 Negative Remarks

Don’t criticize your colleagues, job,

organization or your boss. It may
reach them.
 Listen to Learn

 Train yourself to expect to learn from

what you hear
 Being attentive is not enough. Also be

courteous
 Don’t prejudge and don’t interrupt
Sincere and Specific Praise
“Man doesn’t live by bread alone. He needs
to be buttered up once in a while.”

 Praise is most important for better response.

 Praise your juniors, colleagues and seniors all
when they deserve it.
 Look for ways to recognize good work and good
people.