How to Handle Conflict

at the Workplace?
Conflict at work
• Conflict at work is inevitable, but even
though we can’t entirely avoid it, we can
become better at resolving our disputes.
Conflict
• How management
well you and resolution
and your team handle
conflict can make
is a challenge a world
that of difference
managers face in to
your organization, even when there are
the corporate world
intimidating situations to address.
• Have no fear because we’re diving into
workplace conflicts — including what they
are, how to spot them, and how to help
resolve them. 
What is
Conflict?
 Conflict may be defined as friction
between individuals due to
differences of opinions, ideas, beliefs,
values, needs or objectives.
Types of Conflict
1. Intrapersonal conflict
2. Interpersonal conflict
3. Functional conflict
4. Intergroup conflict
Why does conflict arise?
No two people are alike
See things differently
Different ideologies
Different approaches to
problem-solving
Poor communication channels
Competition for limited
resources
Differences in goals and
values
Organizational inter-
department friction.
Effects of
conflicts
1. Positive effects of conflicts
 Triggers the need for
searching for new facts and
solutions.
Improves group cohesiveness
2. Negative effects of
conflicts
Reduces productivity
Delays the decision-making
process
How do you deal with
conflict situations?
Negotiate
Solve the problem
Conceptual skills
Communication Skills
1. Listening
2. Asking Question
Assertive action
Manage emotions and tempers
Resolve the conflict in a
healthy way
Be polite and respectful
Conclusion
“Conflict arises when a difference
between two (or more) people
necessitates change in at least one
person in order for their engagement
to continue and develop. The
differences cannot coexist without
some adjustment”.
- Jordan (Courage in connection:

Conflict, compassion, creativity)

Thank You