Professional Documents
Culture Documents
What is different?
1. Communication Styles
2. Attitudes toward conflicts
3. Decision making style
4. Approaches to knowing
Effective Speaking
Understanding people’s perception
Effective listening
CODES USED IN COMMUNICATION
Verbal Communication
Words
Voice
Non-Verbal Communication
Gestures
Postures
Facial Expressions
Eye Contact
Vocal Characteristics
Personal Appearance
Touch
Cross Culture Communication
◦ Business Opportunities
◦ Job Opportunities
◦ Improves the contribution of employees in a diverse
workforce
◦ Sharing of views and ideas
◦ Talent improvisation
◦ An understanding of diverse market
Verbal Communication Differences
1.Words
2.Voice
High Context and Low Context Cultures
RUSSIA=ZERO BRAZIL=INSULT
How can the same Gestures be treated differently in
different cultures
Gestures – Around the World
"To handle yourself, use your head; to handle others, use your heart."
– Donald Laird
Skills To Overcome Differences
always smile
• The person who initiates the handshake is the
Saudi Arabia: Middle Eastern politics and International oil politics, Israel,
criticizing or questioning Islamic beliefs, women/ inquiries or complimentary
remarks about the female family members of your Saudi associates
South Korea: Korean politics/local politics, The Korean War, Socialism and
Communism, Japan and your contacts in Japan, your host's wife, Personal
family matters
1. Slow Down
2. Separate Questions
3. Avoid Negative Questions
4. Take Turns
5. Write it down
6. Be Supportive
7. Check Meanings
8. Avoid Slangs
9. Watch the humour
10. Maintain Etiquette
Business in Today’s Scenario is not a
“National Match” but is a
“Olympics”, where there are
International Players. Only that
Individual / Company can survive
which has done its homework well &
developed its uniqueness.
Faster Rapport Building
Success
Success Rate
will
will Increase
Increase