DEMING’S 1ST PRINCIPLE

“Create a Constant Purpose

Toward Improvement”
Presented by – Prasad Pramod Ambekar

Under the guidance of - Prof. Piyusha Ambradkar

 What does it say?

 Constancy of purpose is about long term thinking and about thinking of

the organization as a system

 Plan for quality in the long term, Resist reacting with short-term solutions

 Predict and prepare for future challenges, and always have the goal of
getting better
 A quality education: Ramaiah Institute of Management Studies
case study

 At RIMS Bangalore the administration faced a difficulty, having issues in the

institute’s key stakeholders and processes

 A RIMS students’ knowledge base was rated at just 36%, while students at
Harvard rated 95%

 students’ critical thinking abilities rated 9% , versus 93% at MIT

 The salary was less than the other domestic universities

 How RIMS solved the problem

 Administration used a fish bone diagram to help identify potential root causes

 Developed strategic architecture and designed pilot studies

 Implemented variety of new methods, such as incorporating case studies into the curriculum

 Introduced a mandate saying students must be certified in English by the British Council
 Outcome of the model

 10%
Increase in test scores post total quality management strategy

 22%
Increase in number of recruiters hiring from the school

 25%
Increase in the salary offered to graduates

 30%
Rise in placement revenue
Thank You!!!