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  • Service Operations Management Chapter 1

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    Alberto Del Rio
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    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    8 views3 pages

    Service Operations Management Chapter 1

    Uploaded by

    Alberto Del Rio

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    Service Operations Management Chapter 1

    • Learning Objectives
    • Why study “Service Operations”
    • Importance of service sector
    • Importance of operations in service
    • Opportunities in service operations
    • Characteristics of services
    Where Does the Customer Fit in a Service Operation?
    by Richard B. Chase
    • Extent of Contact
    • Examples of high contact and low contact services
    • Effect of High/ Low contact services on Operations
    • Implications on Management

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