EMPLOYABILITY SKILLS

Presenter: Vuong Minh Chau

Email: vgminhchau88@gmail.com
Table of Content
Challenges and Solutions
01 for being A Tour Guide

02 How To Be A Team Shaper

Problem-solving Skills
03 Strategies
 Challenges of Being A Tour Guide

High level of Patience, Energy and Sympathy

Being replaced by Technology

Require wide range of Knowledge

Have to please Everyone

Excellent Problem-solving Skills

Long Working Hours


Listen to customers’ opinions.
Thank them for their feedbacks
and promise to check the
information given carefully
again.
Effective Solutions
Case: You were leading a tour in a different country and in the next
touristic destination, there was a local guy taking charge of the tour.
That co-worker then gave your customers different information from
what you had said to them earlier. Your clients started confusing and
asking you about that. What would you do in this situation?
Explain the problem happened
Discuss with the local guide due to the different sources of
Apologize and confirm
about the information and find knowledge. One of the two
the right information to
the consensus about the guides had not updated the latest
clients.
knowledge provided to information that caused the
customers. incident.
Personal Electric Diary
Date: 25th September 2019
Today I led a tour in Praha, Czech Republic. Everything seemed great until the
local guide who was working with me today gave our customers different
information from what I have shared with them.

My customers looked so confused and kept asking us why the two information of
that place were not the same. I was awkward as that was the first time I had
been in that situation.

Action:
• Listened to customers’ opinions and thanked them
for the feedbacks.
• Discussed with the local guide about the
information.
• Apologized customers and confirmed the right
knowledge.
• Explain why that situation happened.
Lessons:
• Effective teamwork skills achieved when discuss
with the partner.
• Should update the latest information every minute.
Motivation Techniques

Mentorship Celebrate Share Profits Enrichment Set Intermittent

Program Achievement Program Goals
Profit-sharing gives people Creating a personal
A good mentor can offer Financial bonuses, a a sense of pride in what enrichment program could Set reasonable and
encouragement, advice lunch party, time off or a they have accomplished offer tuition reimbursement achievable goals can keep
and understanding about gift certificate for and a feeling of or send employees to employees motivated and
the trials and successes meeting milestones can accomplishment seeing workshops and seminars encouraged when they hit
employees encounter. motivate everyone.  their earnings increase. where they can improve notable milestones. 
their skills.
 Being A Team
Shaper

Responsibilities Performance
Objectives
• Constantly pushing team
mates to improve.
• Being a cheerleader of
the team.
• Stimulating people and
releasing positive energies.
• Leading and pushing the
team into action.
• Tackling inertia and
complacency in team.
• Removing barriers
among workers and
• Keeping track with the
embracing challenges.
productivity and giving
instruction.
 01
Personal effectiveness:
• Sociable, energetic and
outgoing personalities.

• Enjoy challenges.
02
• Appreciate cohesion.
Recommendations for
Improvement:

• Cheerleading skills.

Personal Effectiveness • Care more about others’

feelings.
and Recommendation • Focus on factual and goal-
oriented approach.
Problem-solving Definition

- Problem solving is the act of defining a problem;

determining the cause of the problem; identifying,
prioritizing, and selecting alternatives for a
solution; and implementing a solution.
Problem-solving Tools

5 Whys Root cause

Books. analysis

Pareto Fishbone Problem

Program Diagram trees
 Study Case
You are a member of a department and you are experiencing difficulties working
with a colleague. Disagreements and conflicts arise rather than cooperation. This
has a disturbing effect on the other members of the department and the quality of
the work is not at the required standard. A complaint has been made by a customer
of the department and your line manager is concerned that the problem cannot be
resolved without formal action being taken.
Solutions
• Sit down together and talk about
each other’s way of thinking.
• Try to listen carefully and accept the
differences.
• Discuss about the solution which can
reduce the misunderstanding while
working together.
• In case the colleague consistently
opposes, ask the manager to work
with the different one otherwise it
would harm the corporation.
Potential impacts
• Help employees understand more
about each other which leads to the
solidarity and high productivity in the
workplace.
• Once working styles and personality
clashes are accepted, the
relationships among team members
can be improved.
• Build strong commitments and
responsibilities of workers.
• Increase the company’s revenues
and prosperity.
THANK YOU FOR WATCHING!