ORAL

COMMUNICATION
SKILLS
DUE10012
 Communication skills are needed to speak
appropriately with a wide variety of people whilst
maintaining good eye contact, demonstrate a
varied vocabulary and tailor your language to your
audience, listen effectively, present your ideas
appropriately, write clearly and concisely, and work
well in a group.
 TABLE OF CONTENTS

Enquiry skills Clarification skills

01 Requesting more information
Making sure you understand 02
everything you were told

Interruption skills Suggestion skills

03 An act to break the continuity A proposal, piece of advice &
04
of something idea for consideration
 01

Enquiry skills
An official process to find out The act of asking questions or
the cause of something or to collecting information about
find out information about somebody/
something something
 02

Clarification skills
 Asking for Clarification :
 I’m not quite sure I understand
what you are saying.
 Could you be more explicit?
 Could you give us an example ?
 Could you repeat, please?
Making Clarification :
 Let me explain that …
 In other words …
 What I mean is …
 To say this differently …
 This means …
 What I want to say is …
 Sorry, let me explain …
 03

Intteruption skills
Such as an action, comment, or
question, that causes someone
or something to stop
An act, utterance,
or period that interrupts
someone or something
 04

Suggestion skills
 Making Suggestions: Refusing suggestions:
To offer an idea or plan for Declining a suggestion
someone to think about

Accepting Suggestions: Counter Suggestions:

Agree to a suggestion An opposing or alternative

suggestion
#1. Some expressions used in making suggestions, recommendations
and some possible responses.

Suggestion Positive Response

Wouldn’t it/It might be a good idea Yes, that’s a good idea/That would be nice/Ok
to...

I think we should/I feel that we

should..
Negative Response
Perhaps we could./Maybe we I think that is out of the question/I can foresee problems
should..

Have you ever thought of,, I’m not convinced that this will work

If I were you, I would... I’d rather not/No. I don’t really like the idea/No, I really don’t
think so
 #2. Agreement/Disagreement

Complete Agreement Direct Disagreement

I totally agree with you I’m sorry, I beg to differ

I see your point of view I absolutely disagree with you

That’s true/right/brilliant I’m sorry but I have to disagree

True. I am glad you say that I am afraid that I don’t agree

Yes, I feel the same way. I agree I don’t see your point
 #2. Agreement/Disagreement

Tentative Agreement Indirect Disagreement

I agree with you to a point Are you sure?

I agree with you to a certain extent I could be wrong but

I think you are right but I see your point but I think it would be better if ..

You’ve got a point there but I do not think that is always true because

I agree that….but… I’m not sure about that

#3. Various Expressions used in asking for and expressing opinions

Asking for an opinion Giving opinions

What’s your opinion on… I believe that..

What do you think of… From my point of view ..

What are your views on … I think it would be fair to say that …

Do you have anything to add? In my opinion../I maintain that.../I am certain that..

Don’t you think that… I think it would be fair to say that …

THANK YOU