EVALUATING STAFF

PERFORMANCE
NRS 623: UNIT 9
Master of Science in Nursing (MSN) – Management and Leadership
Department of Nursing - College of Applied Medical Sciences
Majmaah University
 Learning Outcomes

.Describe the manager’s role in performance management .1

Explain the components of a successful performance evaluation .2
.process
.Examine a variety of methods for collecting performance data .3
PERFORMANCE
MANAGEMENT
The systems, policies, procedures, positions descriptions, and evaluation components
.essential to providing consistent, high-quality nursing practice

”.ABC Model“
.A” antecedents—tangibles and intangibles that prompt behaviors (e.g“
position descriptions, career ladders, journal clubs, and
.)performance evaluations
.B” behaviors—what a staff member says and does“
,C” consequences - most important (positive and negative) —salary increases“
feedback, being passed over for a promotion, vacation
.request due to performance
Performance Evaluation

An evaluation process which provides a pivotal opportunity to grow

and develop staff, enhance workplace health, and improve patient
.satisfaction, physician satisfaction, and patient care quality
 Performance
Appraisal
 Work performance is reviewed.
 Let employees know the level of their job
performance as well as any expectations that the
organization may have of them.
 Also generate information for salary
adjustment, promotions, transfers, disciplinary
actions, and termination.
 When peers rather than
the supervisors carry out
monitoring and assessing
work performance, it is
referred to as peer review.
Peer Review
Methods for Collecting Performance
Data
Components of a Successful Peer Review Process
.The peer is someone of the same rank as the person evaluated .1
.Peer review is practice focused .2
.Feedback is timely, routine, and a continuous expectation .3
Peer review fosters a continuous learning culture of patient safety .4
.and best practice
.Feedback is not anonymous .5
.Feedback considers the nurse’s developmental stage .6
 Employees are increasingly
being asked to submit
written summaries or
portfolios of their work-
related accomplishments
and productivity as part of
the self – appraisal
Self – Appraisals process.
 Manager evaluation is
formative, ongoing, and
summative at the
conclusion
of a period of time.
Manager’s
Evaluation
Conducting the Annual Performance Review
Create a safe and respectful location in which to conduct the .1
evaluation, and begin by reminding the staff member how the
.process works and why performance appraisal is important
.Go through the ratings one by one with the employee .2
.Ask the staff member to respond to the ratings .3
Decide on specific ways in which performance areas can be .4
.strengthened
.Create an action plan and evaluate the process .5
.Ask for feedback .6