RECENT ADVANCES IN

BUSINESS
ADMINISTRATION
Chapter 1:- Contemporary
issues in business
administration
 INTRODUCTION
Change has always a norm of life but over the past few decades widespread
organizational change has assumed gigantic proportions . The developments in
technology , increasing needs of society , and the emergence & growth of global
organizations are some of the factor that have contributed to the need for, and
frequency for change .
CHANGE MANAGEMENT – CONCEPT ,
SIGNIFICANCE . MANAGING CHANGE –
IMPORTANT FEATURE
MANAGING CHANGE
1. PLANNING
2. IMPLEMENTATION AND MANAGEMENT
3. DEVELOPMENT OF TRACKING AND MONITORING INSTRUMENTS
4. TRACKING AND MONITORING
 IMPORTANT FEATURE OF CHANGE
MANAGEMENTS
1. MOTIVATING CHANGE
2. CREATING A VISSION
3. DEVELOPING POLCITIAL SUPPORT
4. MANAGING A TRANSITION
5. SUSTAINING MOMENTUM
MOTIVATING CHANGE
• Creating readiness for change
• Over thinking resistance for change
CREATING A VISSION

•Energizing commitment
•Describing a desired future state
DEVELOPING POLCITIAL SUPPORT
•Assessing change agent power
•Identifying key stakeholder
•Influencing stakeholders
MANAGING A TRANSITION

•Activity planning
•Commitment planning
•Management structure
SUSTAINING MOMENTUM

• Providing resources for change

• Building a support system for change agents
• Developing new competencies and skills
• Reinforcing new behaviors
 Principles of change management
1. Address change at an individual level
2. Create incentive to change
3. Assess culture impact
4. Lead by example
5. Adapting approaches
6. Resource allocation
Dimensions, approaching towards
managing change
• Common ,consistent, constant application of change management processes and
tools
• Individual competencies at leading change from the top to the bottom
• A strategic capability /core competency
1. What do you understand the team change management
2. Explain principles of change management
3. Write detailed note on significance of change management
4. State the futuristic approach towards changing business environment
5. Elaborate dimensions and approaches towards managing change
6. Explain process of change management
Chapter 2:- customer centric approach
Customer centric approach
• It’s a theory is fairy self – explanatory. But business that take a costumer-centric
approach do more than say they put their customers first; they make it a priority
to provide an exceptional customer experience at the point of sale and after the
sale to increase profits and gains a competitive edge.
Customer centric strategies:
1. Built voice of customer-program
2. Review the result together
3. Create a common understanding
4. Be transparent and make customer feedback available for everyone
5. Set the right targets
6. Understanding the impact of all corporate functions and share the importance with the
whole company
7. Improve the employee experience
8. Invent for the customer
9. Encourage sharing of best practices
Internal and external coustomers
The way the company treats the internal customers
1. communication has to be strengthened
2. team – sprit to be built-up
3. trust needs to be reinforced
4. customer satisfaction should be higher
5. products and services must be of high quality
Full 360 view of the customers
1. The benefit of having a 360 degree view of the customer
2. Delivering the right services at the right time
3. Personalising the customers experiences
4. Predicting customer experiences
5. Improves the chances of sale though services
The challenges of becoming a customers
centric company
1. Multi-product
2. Multi-regions
3. Multi-channel
4. Measuring performances
Best practice to becoming a customer
centric company
1. Take existing customers into consideration
2. Encourage employees to built relationship with customers
3. Develop products and services customer need
4. Try to see things through the eyes of the customers
Ways to measures the success of a
customer centric company
1. Define customer centricity
2. Explain customer centric strategies
3. Elaborate , qualitative solution =customer satisfaction = customer centric
environment
4. Write detailed note on 360 view of the customer
5. Discuss the challenges to becoming a customer – centric c0mpany
6. Elaborate best practices to becoming a customer-centric company
7. State the ways to measure success of a customer-centric company
8. Write shot note on internal and external customer
Chapter 3:- cross-cultural management
system
Global management system –concept
and significance
Globe management definition :-
• Globe management includes managing employees and operating in different
countries, different time zones , different languages and different cultures.
Significance of globe management
1. Transaction exposure
2. Economic exposure
3. Translation exposure
4. Tax exposure
 Issues in cross cultural management
1. Falling to adapt globe business models to the local market
2. Falling to identify regional and subculture difference
3. Falling to understanding local business practices
4. Falling to adopt management practices across culture
5. Falling to identify new opportunity
6. Falling to understand local legal and ethical issues
7. Falling to adapt human resources management to local markets
8. Ineffective diversity management
9. Stakeholder conflict
10. Assignment failures
Acquisition and merger – role and
importance
Importance
1. Reduces entry barriers
2. Market power
3. New competencies and resources
4. Access to experts
5. Access to capital
6. Fresh ideas and perspectives
1. What do you understand by the term glo0be management
2. Explain significance of globe management
3. Write derailed note on acquisition and mergers
4. State the importance of acquisition and mergers
5. Elaborate in acquisition and mergers at international level
6. Write short note on acquisition and mergers in India
chapter 4:- turn around and innovation
management

Turnaround means :- making a company profitable again

Turnaround management techniques:-
1. Retrenchment
2. Repositioning
3. Replacement
4. Renewal
Restructuring and reengineering of business –concept of
innovation, advantages and signification of innovation

• Concept of innovation ,advantages and significance of innovation

Significances of onnovation
1. Solve problems easily
2. Increases your productivity
3. Market your business
4. Beat your competitor
Key steps in innovation management
• Idea management
• Fast tracing the green light
• Development solution
• Implementation management
• Support for the future
Role of government and private
institutions in promoting innovation
• India is over 1.2 billion people, 379 million of which are between the ages of 18 and
35 and many of these young people are in search of jobs , despite being educated.
• For example only one in every four people are in search of years in employed even
though they hold at least a certificate or diploma
1. What do you understand by turnover management
2. Discuss significance of turnover management
3. Elaborate , turnover management techniques
4. What do you understand by restructuring and reengineering of business
5. Write detailed note on “innovation in business”
6. Discuss the advantages and significance of innovation
7. State the steps in innovation management
8. Elaborate role of government and private institutions in promoting innovation
• Thank you