Professional Documents
Culture Documents
Basics of Communication
Basic One
Everything we do is communication People are full of verbal and non-verbal, intended, accidental messages. The words we say are only the tip of the ice-berg 7 to 30% of our messages. The volume and tone of voice we use, the degree of eye contact we make, the tilt of our head all help the receiver to interpret our words and take meaning from them.
Basic Two
The way we being our message often determines the outcomes of the communication. If we are not careful our first few words can cause to turn out or to reject our message.
Basic Three
The way the message is delivered always affects the way the message is received. How we say something is often more important then what we say. People use a variety of senses to listen to and interpret our messages.
Basic Four
The real communication is message received not the message intended. It is very easy for a message to be received in a far different way than we expected.
Basic Five
Communication is a two way street we have to give as well as gather. We need to hear the other persons point of view clearly.
Ask the Right Questions People make comparisons everyday words like better, worse, easier better than what ? Worse than what? General Questions
Listening
To gather good information genuinely attend to what the speaker is saying, feeling and meaning. We do this with our eyes, ears, hearts & minds. There are four ways to checkout what the speaker has said : Paraphrase it by putting it in your words Ask more questions to uncover more details Summarise your understanding If somebody gives opinions ask what facts they base them on If feelings are missing we can ask how they feel about the topic
Be Positive
I will be able to do this on Monday Let me explain this one more time How can I help you Issue It is greet
Self-Esteem
Self-Esteem
Self-Esteem is how we feel about ourselves. Our opinion of ourselves critically influences everything from our performance at work, our relationships and our role as students, workers, friends etc.,
Self-Esteem
Watch your thoughts, they become words Watch your words; they become actions Watch your actions they become habits Watch your habits; they become character Watch your character, it becomes your destiny
Commitment
An integral part of a good value system is commitment. Commitment is not like an enforceable legal contract. It acts as glue that bonds relationships. Commitment to friendship implies maintaining confidentiality. Commitment to marriage implies fidelity . Commitment to decency implies staying away from vulgarity Commitment to job implies integrity. Commitment to patriotism implies sacrifice.
By three methods we learn wisdom. The first is by Reflection, which is noblest The second is by imitation which is easiest The third is by experience which is bitterest Some factors that prevent positive relationship Selfishness Lack of courtesy Not meeting commitments Lack of honesty Lack of listening Suspicious nature Unwillingness to accept the truth, Inconsistency Lack of Compassion cruelty courtesy is a sign of weakness Greed