Operations Management

Course Code
SCOM 3104
Course Instructor
Mohammad Rajib Uddin
Assistant Professor
Dept. of Business Administration-General
FBS, BUP
Discussion Topic – 1 Class st

Meet and Greet with the students

Experience of the last semester as first full placed
online and offline semester including exam both from
the students and faculty.
Introduction of the course instructor.
Course Description.
Introduction to Operations Management.
Question and Answer Session
 Brief Introduction of Instructor
Educational Background:
SSC & HSC: Sylhet Cadet College
Bachelor: Bachelor of Engineering (Computer Systems), Edith Cowan University, Australia
Masters: Master of Engineering Management, Curtin University of Technology, Australia
Professional experience:
Technical Sales Analyst (2005-2006)-Telstra Corporation Limited, Australia
Telecommunication Service Designer (2006-2007)- Telstra Corporation Limited, Australia
Project Co-ordinator (2007-2010)-Telstra Corporation Limited, Australia.
Major Projects: Formula One, MotoGP, Australian Election, Etc.

Teaching Career:
Lecturer (2012-2014)-American International University-Bangladesh (AIUB)
Assistant Professor (2014-2016)- American International University-Bangladesh (AIUB)
Assistant Professor (2016 till Now)-Bangladesh University of Professionals

Publication and Patent:

Number of Publication: Seven (Indian Journal-2, Canadian Journal-1, American Journal-2,
Malaysian Journal-1, Australian Journal-1)
Number of Patent: One Granted (Innovation Patent from IP Australian Government, 2019)
Two Granted (Innovation Patent from IP Australian Government, 2020)
Operations Management
Text: Stevenson, William J., Operations Management, 8th edition,
McGraw-Hill.
Topics
Introduction to OM
Functions of Business Organization
Goods Vs Service
Characteristics of Goods and Service
Tangible and Intangible Output
Scopes of OM
OM Managers and the Management Process
Decision Making
Why Study OM?
Conclusion
Operations Management
OM is the management of systems or processes that
create goods and/or provide services.
The creation of goods or services involves
transforming or converting inputs into outputs.
The essence of the operation function is to add value
during the transformation process: value-added is the
term used to describe the difference between the cost
of inputs and the value of price outputs.
Operations Management

Illustration of the transformation Process

Food Processor Inputs Processing Outputs

Raw Vegetable Cleaning Canned Vegetable
Metal Sheets Making cans
Water Cutting
Energy Cooking
Labor Packing
Equipments Labeling
Basic Function of Organization
Finance-is responsible for securing financial resources at favorable prices and allocating
those resources throughout the organization.
Marketing- Is responsible for assessing consumer wants and needs and selling and
promoting organization’s goods or services.
Operation-Is primarily responsible for producing the goods or providing the services
offered by the organization.

Organization

Finance Marketing Operations

Operations Management
Tangible Output-Producing of goods results in a
tangible output, such an automobile, eye glasses, a
golf, a refrigerator-anything we can touch or see.
Intangible Output- Something what we can feel or
value. For example: level of service can be defined as
intangible output.
Scopes of OM
The scope of operations management ranges across the organization.
OM People are involved in product and service design, process
selection, design of work systems, location planning.
Scopes of OM-
 Forecasting
 Capacity Planning
 Scheduling
 Managing Inventories
 Assuring Quality
 Motivating and Training
 Locating facilities.
Example of Types of Operations
Types of Operations Example
Goods Producing Firming, Mining, Construction,
Manufacturing, Power generating
Storage/Transportation Warehousing, Trucking, Mail service,
moving, taxis, buses, hotels, airlines.
Exchange Retailing, wholesaling, financial
advising, renting or leasing, library
loans, stock exchange.
Entertainment Films, Radio and Television, Plays,
Concerts, Recording
Communication Newspapers, radio and TV newscasts,
telephone, satellites, the internet.
The Operations Manager
The Operations Manager is the key figure in the
system. He/She has the ultimate responsibility for the
creation of goods or provision of services.
The kinds of jobs that operations managers oversee
vary tremendously from organization to organization
largely because of the different products or services
involved.
Characteristics of a Good Operations
Manager
Commanding Voice.
Good Negotiator.
Leadership quality.
Understanding the need of Business.
Role Model
Example of World Leader:
 Barak Obama-With a Commanding Voice, Good
Negotiator.
 Adlof Hitler-Leadership Quality with commanding
Power
Responsibilities
Planning of Operations
Organizing Manager
Capacity Degree of Centralizations
Location Process selection
Products and services Staffing
Make or buy Hiring/laying Off
Layout Use of Overtime
Projects Directing
Scheduling Incentive Plans
Controlling/Improving Issuance of work Orders
Inventory Job Assignments
Quality
Costs
Productivity
Decision making
The chief role of Operations managers is that of
planner and decision maker.
Operations management professionals make a
number of key decisions that effect the entire
organization. These include
What: What resources will be needed and in what
amount.
When: When will each resource be needed? When
should the work be scheduled?
Decision making (Continued)
Where: Where will the work be done?
How: How will the product or service be designed?
How will the work be done (Organization, Methods,
Equipments)?
Who: Who will do the work?
Summary
OM is the part of a business organization responsible
for planning and coordinating the use of organization’s
resources to convert inputs into outputs. The
Operations function is one of the three primary
functions of business organizations.
The operations function is present in both service-
oriented and product-oriented organizations.
Questions?
1. Briefly describe the term operations Management?
2. Identify the three major areas of business
organizations and briefly describe how they
interrelate?
3. Describe the Operations function and the nature of
the Operations manager’s job?