Professional Documents
Culture Documents
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Performance Management
7.2 Challenges of international performance management
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Chapter Seven Performance Management
7.2 Challenges of international performance management
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Chapter Seven Performance Management
7.2 Challenges of international performance management
Environmental variations
In view of variations in environmental influences among
subsidiaries as well as different growth rates of
environments, employees’ performance across the
subsidiaries cannot be measured using uniform appraisal
criteria and scale.
Environmental factors became more vibrant after recent
phase of globalization which initiated trends towards
erosion of national cultures and formation of global
culture, establishment of WTO, EU and its currency
“Euro” , increased mobility of human resource, IT
revolution, large scale out sourcing, ‘glocal’ strategy etc.
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Chapter Seven Performance Management
7.2 Challenges of international performance management
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Chapter Seven Performance Management
7.2 Challenges of international performance management
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Chapter Seven Performance Management
7.2 Challenges of international performance management
► Rater’s competence.
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Chapter Seven Performance Management
7.2 Challenges of international performance management
► Rater’s bias.
The problems with subjective measure have opportunity for
bias. The rater bias include
Halo effect – the raters have a tendency o t
excessively depend upon rating of one trait or one
behavioural consideration rather than carry a balanced
appraisal of all traits or behavioural aspects.
The Error of Central Tendency – Some raters
foo
l w the safe policy of rating all employees at the mid
point of the rating scale and avoid rating at the extreme
in spite of the employee’s actual performance. Central
Tendency
– Some raters follow the safe policy of rating all
employees at the mid point of the rating scale and
avoid rating at the extreme in spite of the employee’s
actual
Chapter Seven performance.
Performance Management 14
7.2 Challenges of international performance management
► Rater’s bias.
► Host environment.
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Chapter Seven Performance Management
7.3 Areas to be Appraised
Areas to be appraised depend upon the type of employee and
the purpose / assignment for which an expatriate is sent
to the host country.
Chief
Executive
Officer
Structure
Innovator
Producer
Strategist Operative
Consultant
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Chapter Seven Performance Management
7.3 Areas to be Appraised
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Chapter Seven Performance Management
7.3 Areas to be Appraised
The Strategist is the one who studies the environment under
which the subsidiary operates , identifies the
opportunities for new products / services / markets,
identifies the possible threats, strengths, weaknesses
and formulates appropriate strategy.
The Consultant is the one who is assigned with the task of
providing advice on operational or business issue.
The Innovator has a task of innovating a new product /
service based on the resources or the markets of the
host country or creating opportunities for new markets.
The Skills Transferor is the one who is assigned with the task
of developing the host country national employees of the
subsidiary . He /she stays in the host country for a short
duration and trains the locals to take up & perform the
jobs on their own.
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Chapter Seven Performance Management
7.4 Organizational Role
Expectations
Parent companies predetermine the roles and expectations of
these roles from the parent country nationals before
their departure for the host country. The MNC has to
provide cross culture training along with information
about of the role expectations to expatriates.
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Chapter Seven Performance Management
7.4 Organizational Role
Expectations
Parent company’s Subsidiary’s
Role perception
Expectations Expectations from
of the PCN
from the PCN the PCN
Organizational
Organizational
Culture of the Role content of
Norms of
Parent company the PCN
the
Subsidiary
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Chapter Seven Performance Management
7.4 Organizational Role
Expectations
Parent company’s Subsidiary’s
Role perception
Expectations Expectations from
of the TCN
from the TCN the TCN
Organizational
Organizational
Culture of the Role content of
Norms of
Parent company the TCN
the
Subsidiary
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Chapter Seven Performance Management
7.4 Organizational Role
Expectations
Parent company’s
Expectations
Role perception The role conception of
of the HCN
from the HCN Host Country
National
Subsidiary’s
Role content of
Expectations from
the HCN
the TCN
Organizational
Organizational Culture of
Culture of the The subsidiary
Parent country
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Chapter Seven Performance Management
7.4 Organizational Role Expectations
The critical aspect of the role is the task performance. However, the
task performance does not take place on its own. The host
country environment and parent company expectations
influence the task performance.
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Chapter Seven Performance Management
7.6 System of Performance Appraisal.
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Chapter Seven Performance Management
7.7 Problems in Performance Appraisal.
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Chapter Seven Performance Management
7.7 Problems in Performance Appraisal.
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Chapter Seven Performance Management
7.8 How to Make Performance Appraisal
Effective?
The problems discussed could be overcome by adapting
Reliability and Validity:- the appraisal system should provide
reliable and valid data and information. Techniques of
appraisal should be designed to assure this.
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Chapter Seven Performance Management
7.8 How to Make Performance Appraisal
Effective?
The problems discussed could be overcome by adapting
Consensus of Appraiser & appraisee:- The appraiser or the
designer of the appraisal form is not aware of all issues
affecting job performance, but appraisee knows them .
Hence the inputs from the appraisee be used in design
of the form, content of appraisal, technique to be used
etc.
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Chapter Seven Performance Management
7.8 How to Make Performance Appraisal Effective?
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Chapter Seven Performance Management