Professional Documents
Culture Documents
CUSTOMER
KEY PARTNERS CUSTOMER
RELATIONSHIP
SEGMENTS
• Occupation role play based learning
activity designing and operation
• Social and economic related • Cross Feedback / Ratings
knowledge PARENTS System
• Franchisee search Educational content for their wards • Social Media
• Market research across countries Lesser Screen time
and Innovation for new designs / • Support / Help / Contact
• Initial Investors Secure place to play & learn
activity Free time to bond with each other • Loyalty program
• Local & International brands • training of employees
Local proximity • VIP passes
(Industry Partners) • New Industry partner induction
Senior Citizen – health & fitness • Digital interactive platforms
• Franchisees SCHOOLS • Families Kids (4 to 16
• Employee (Supervisors, Reinforcing education through years), Parents
KEY RESOURCES practical experience
management, analysts) accompanying with kids
• Schools & families KIDS CHANNELS
• Schools
Peer interaction
• Government • Event organizers
• Powerful Brand name, Infrastructure (Park) Learning values of responsibility,
• Media Partner instilling creativity teamwork, • Media (Print, electronic, companies
• SOPs on over 200 activities
(Print/electronic etc.) leadership etc radio etc.)
• Local & International brands attractiveness, • Digital and social media
• Travel review websites INDUSTRY PARTNERS:
Loyalty plan norms Added brand value • Others - Advertisements
• Event organizers through industry partners
• Franchise establishment experience Merchandise Sales
• Organization structure with Skilled SupervisorsPlatform for marketing and
support.
engagement • Travel review websites
& Employees across skillsets, Safety Norms ,
Reach to potential customers • Seminars
Market research , CRM data • Publications
Higher regulations
Entertainment only
Products Existing Strategic Options Products New
Market Penetration: Open More Parks Product development: Developing different types
of parks
Pros: capitalizing on existing business model, Offering more Pros: Addressing & cultivating newer demands by customers,
proximity to customers, Cost of entry is minimal, Good good knowledge of business regulations and customers,
xisting understanding of market & customer, Better control of operations showcase uniqueness, potential to grow, brand of kidzania can
offer trust
Cons: Market saturation, unable to cater newer demands, Cons: Time to launch the activity might be delayed for testing,
competition from digital , lack of innovation, stifled global franchises & investors might not trust the new and untested
presence, stagnant growth after sometime, cant maintain themes, process control might be difficult till standardizing,
uniqueness Customer acceptance could take time
Market Development:
Diversification: Digital expansion, Developing media
Pro: faster establishment, understanding of business process higher, content based on kidzania characters
replication of business model is easier, training of employees easier with SOPs,
lower saturation offers scope of growth in the market higher, Pros: Upgrade to latest trends, reaching out to newer segments &
New customers, anytime access to customers, global outreach, high
Con: knowledge of market might be minimal, local content knowledge lower, scalability, more asset lite & lesser investment, faster theme
competitive landscape awareness is lower, risk of losing investment, skilled establishment, quick changes of themes to cater to ever changing kids
worker availability doubtful, local market regulations, higher initial costs of demands,
establishment, margins lower initially, time to market higher
Cons: Implementation might take time, higher risk and uncertainity,