Operations strategy –

developing resources
and processes for
strategic impact
 Why is operations
excellence
fundamental to
strategic success?

1 Sumber daya
2 Proses
 Operations, The
not all
networks and implications of
operations are
‘levels of the Four Vs of
the same
analysis’ processes
 What is
strategy?
 What is operations
strategy and how is it
different from
operations management?
Four perspectives on operations strategy