INFORMATION &

COMMUNICATION
TECHNOLOGY MANAGEMENT
 Information & Communication Technology
Management

 Information and communications technology (ICT) refers to all the technology used to handle
telecommunications, broadcast media, intelligent building management systems, audiovisual
processing and transmission systems, and network-based control and monitoring functions.
 ICT makes a business more efficient, effective and promptly respond to customers’ needs. ICT
can assist business activities including design, manufacturing, distribution and sales and feedback.
Function of Information & Communication
Technology

 Data Capture- is the process of collecting information from a document and converting it into
data readable by a computer.
 Data Storage- refers to the use of recording media to retain data using computer or other devices.
Example of Data storage
• File storage
• Block storage
• Object storage.
 Data Transmission- refers to the process of transferring data between two or more digital devices.
2 Methods used to transmit the data:
• Serial Transmission
• Parallel Transmission
DATA STORAGE
DATA TRANSMISSION
 Data Processing- the converting of raw data to machine- readable format to be interpreted by
computers and utilized by the employees throughout an organization.
 Data Manipulation- refers to the process of adjusting data to make it organized and easier to read.
 Data Retrieval- is a process of identifying and extracting data from the database that is based on a
query which is provided by the user.
 Data Display- is an output device of computer data that presents the information.
Benefits of ICT in Business

 Increased Productivity- in a business process and giving employees ICT tools, your business can
improve its individual and overall productivity.
 Improved Customer Service- your company can use ICT solutions to offer faster response to and
higher standards of service to its customers. For example, call center agent can access database
that provide comprehensive customer information.
 Greater Collaboration- this helps to create stronger project teams and enables the teams to
maintain progress.
 Improved Financial Performance- can help your organization to reduce cost, increase revenue and
improve profitability.