PROFILE OF

HOSPITALITY
WORKERS
HEART TRUST / NTA
PETERSFIELD VOCATIONAL TRAINING CENTER (PVTC)
KASSHEMA CLARKE
INTRODUCTION

• This presentation is geared mainly on the profile of the hospitality workers. This research
explain the Importances, benefit and the purpose of the hospitality workers. The research
also provide Information regarding the skills and the leadership qualities needed to
perform and enhance growth.
OBJECTIVES

• What is the hospitality industry about?

• The importance and benefit of the hospitality industry
• Skills and leadership qualities needed by hospitality workers
 THE HOSPITALITY INDUSTRY

• The hospitality industry is one of the world largest and oldest industries. The hospitality
industry is a broad category of fields within the service industry that includes lodging,
food and drink service, event planning, theme parks and transportation.
• The hospitality industry is relied upon by people all over the world to provide
experiences and services that Make people happy and comfortable.
LEADERSHIP SKILLS

• Great hospitality workers have strong leadership skills and are able to command projects
an make significant contribution to an organization overall success. To stay on top of the
multitude of tasks you’ll face as a employee, yoh have to be organized and multitask
without difficulty.
FIVE SKILL YOU WILL NEED TO BE SUCCESSFUL
AS A HOSPITALITY WORKER.
Good communication skills
• Great customer service skills
• Cultural awareness
• Good work ethic
• Teamwork skills
BENEFIT OF HOSPITALITY INDUSTRY TO
WORKERS
It drives creativity

It promotes good health and positive mindset

• It’s an adaptable universal experience
• Hospitality is one of the most secure industries
• You can sample the finer things in life
• You will have the chance to Grow and keep growing
IMPORTANCE OF HOSPITALITY INDUSTRY

• The hospitality industry is responsible for 313 million jobs world wide, which counts for
9.9% of the total employment.
• These jobs are also important for the economy as people being paid for work will spend
more and boost the economy further.
• Hospitality businesses that offer customers with a positive experience will reapthe benefit
of a higher customer retention rate..
WHAT TYPE OF JOB ARE IN THE HOSPITALITY
INDUSTRY
Chefs

• Front desk associates

• Event planners

• Housekeeper

• Waiter/waitress

• Porter

• Guess relations Managers

• Stewarding

• The Hotel general manager

• The human resource manager

CONCLUSION

• Hospitality jobs are customer service positions at hotels, restaurants, events, and other
areas of the tourism industry. Opportunities vary and encompass all jobs at the locations,
with employees working together to satisfy the customer’s needs. The hospitality industry
includes positions such as the cleaning and serving staff at a restaurant, bouncers and
equipment handlers at a concert, and the crew and captain of a cruise ship Etc.
• Hospitality industry provide opportunity for growth and development within a wide
category of job range.