Effective Interpersonal

Skills in the Workplace

Obj. 2.02- Apply effective

interpersonal skills in a
variety of workplace
settings.
Execute Communication
Skills
 Implement Reading/Comprehension
skills
• Benefits of reading comprehension
• Improves job performance
• Helps save time/money
• Improves safety
• Effective Reading Skills
• Read with a purpose
• Browse material before reading
• Read for meaning
• Improve vocabulary
Execute Communication
Skills
 Apply Written Communication Skills
• Business Letter
• Format
• Types of business letters
• Memo’s
• To; from; date; subject; body
• Essays
• Introduction; body; conclusion
Execute Communication Skills
 Apply Oral Communication Skills
• Importance of non-verbal communication
• Posture; gestures; facial expressions
• Effective speaking skills
• Public speaking/speeches
• Telephone etiquette
• Professional and pleasant
• Hold phone at least 1” from mouth
• Don’t eat or chew gum
• Recorded Messages
• Use communication technology
Apply Interpersonal skills
through Teamwork
 Types of Teams
• Functional
• Cross-functional
• Multi-functional
 Team formation stages
• Forming; storming;
• norming; performing
 Team Roles
• Facilitator/leader
• Encourager
• Task manager
• Critic
• recorder
Practices that demonstrate
Etiquette and Professionalism
 Courtesy
 Respecting Privacy
 Appropriate Dress
 Working with supervisors & co-workers
 Punctuality
 Accountability
 Motivation
 Integrity
 Self-discipline