THE MAIN CHARACTERISTICS OF

TRANSACTION PROCESSING
SYSTEMS
Transaction Processing Systems (TPS)
A TPS records historic information and represents the simple automation of
manual systems.
The TPS routinely captures, processes, stores and output the low level
transaction data. This system is very important – data input incorrectly will affect
every report produced using it, giving management mis-information and hence
they will make poor decisions.
  Management information systems (MIS)
A MANAGEMENT INFORMATION SYSTEM (MIS) CONVERTS INTERNAL AND EXTERNAL
DATA INTO USEFUL INFORMATION WHICH IS THEN COMMUNICATED TO MANAGERS AT
ALL LEVELS AND ACROSS ALL FUNCTIONS TO ENABLE THEM TO MAKE TIMELY AND
EFFECTIVE DECISIONS FOR PLANNING, DIRECTING AND CONTROLLING ACTIVITIES.
MIS PROVIDE INFORMATION TO ALL LEVELS OF MANAGEMENT TO ENABLE THEM TO MAKE
TIMELY AND EFFECTIVE DECISIONS FOR PLANNING AND CONTROLLING THE ACTIVITIES FOR
WHICH
THEY ARE RESPONSIBLE. MIDDLE MANAGERS WILL FIND THESE SYSTEMS PARTICULARLY
USEFUL.

 A MIS WILL COLLATE INFORMATION FROM INDIVIDUAL TRANSACTIONS RECORDED IN THE

ACCOUNTING SYSTEM TO ALLOW MIDDLE MANAGERS TO CONTROL THE BUSINESS.
 CUSTOMER PURCHASES ARE SUMMARISED INTO REPORTS TO IDENTIFY THE PRODUCTS
AND CUSTOMERS PROVIDING THE MOST REVENUE.
 THE LEVEL OF REPEAT BUSINESS CAN BE VIEWED GIVING AN INDICATION OF
CUSTOMER SATISFACTION.
>Executive Information Systems

EXECUTIVE INFORMATION SYSTEMS (EIS) PROVIDE STRATEGIC MANAGERS WITH FLEXIBLE

ACCESS TO INFORMATION FROM THE ENTIRE BUSINESS, AS WELL AS RELEVANT INFORMATION
FROM THE EXTERNAL ENVIRONMENT.
THE EIS ENABLES SENIOR MANAGEMENT TO EASILY MODEL THE ENTIRE BUSINESS BY
TURNING ITS DATA INTO USEFUL, SUMMARISED REPORTS.

>ENTERPRISE RESOURCE PLANNING SYSTEM (ERPS)

ENTERPRISE RESOURCE PLANNING SYSTEM (ERPS) INTEGRATE THE DATA FROM ALL
OPERATIONS WITHIN THE ORGANIZATION , E.G. OPERATIONS, SALES AND MARKETING, HUMAN
RESOURCES AND PURCHASING, INTO ONE SINGLE SYSTEM. IT ENSURES THAT EVERYONE IS
WORKING OFF THE SAME SYSTEM AND INCLUDES DECISION SUPPORT FEATURES TO ASSIST
MANAGEMENT WITH DECISION MAKING. SOFTWARE COMPANIES LIKE SAP AND ORACLE
HAVE SPECIALISED IN THE PROVISION OF ERP SYSTEMS ACROSS MANY DIFFERENT
INDUSTRIES.
Customer Relationship Management (CRM) Systems
CRM IS AN APPROACH TO BUILD AND SUSTAIN LONG TERM BUSINESS WITH CUSTOMERS.
IT CONSISTS OF THE PROCESSES A COMPANY USES TO TRACK AND ORGANISE ITS CONTACTS
WITH ITS CURRENT AND PROSPECTIVE CUSTOMERS.
CRM SOFTWARE IS USED TO SUPPORT THESE PROCESSES; INFORMATION ABOUT CUSTOMERS
(SUCH AS THEIR ORDER HISTORY, PERSONAL INFORMATION – ADDRESS) AND CUSTOMER
INTERACTIONS CAN BE ENTERED, STORED AND ACCESSED BY EMPLOYEES IN DIFFERENT
COMPANY DEPARTMENTS.