E-Government Implications from an Organizational and Technological Perspective

6/26/2011

E-Governance?


The power of the Internet will change how we live and play and for government, make a difference for all humanity
John Chambers, Cisco Systems

Citizens would rather be online than in line!

Understanding E-Government EUse of Information Technologies by Government agencies to improve and transform relations with citizens, businesses and other arms of Government.

Outcomes
 Better

delivery of Government services to citizens  Improved interactions with business and industry  Citizen empowerment through access to information  More efficient Government management

Benefits
 Increased

transparency  Greater convenience  Reduced corruption  Revenue growth  Reduced cost of running Government

Two Roles of Government

Government as an IT User
G2C Public Services Portal G2E E-procurement for Government G2G Internal Government Administration

Citizens, Domestic Businesses, Foreign Businesses,Tourists

Knowledge Society:
Government as an IT enabler IT Infrastructure, Human capital development, Legislation, Taxation, and Incentives
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The scope of e-Government eElectronic Service Delivery (G2C) Delivering information and services electronically to citizens and businesses.  Government to Business Transactions (G2B) Delivering information and transacting electronically with businesses. Government procurement and infrastructure projects.


The scope of e-Government eInternal Government Administration (G2G,G2E) Improving efficiency, effectiveness, and transparency of intra-department and interintrainterdepartment interactions within Government, and with Government employees.  Foreign Trade (G2X)


Increasing exports and tourism.

Impact of e-Government eReduced Government spending Improved efficiency Intra-Government G2G Diversification of economy, Reduced cost of doing business Comp anies G 2 B Greater Citizen satisfaction G Citizens Improved 2 economic C opportunities

Government

G2X Foreign Users Business, individuals

Increased exports & Tourism

The Front-Office Front

The multi-agency portal or Front Office Portals are a multikey front-office vehicle to deliver integrated services frontto citizens and businesses. They enable Governments to bring together services and organize them in a way that is convenient and logical for users. By delivering services in this way, citizens and businesses no longer need to understand how Government is organized or which department is responsible for the service that they require. Portals can simplify citizens and businesses interactions with Government.
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The Front-Office Front

Government-toGovernment-to-Citizen (G2C) and Government-toGovernment-to-Business (G2B)

Citizens obtaining drivers licenses, permits, passports, tax forms, property registration, birth and death registration, etc. Businesses obtaining clearances, paying taxes, bidding for tenders, filing regulatory information.

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Government-toGovernment-to-Business (G2B) The Solutions

connect all large employers to relevant Govt. tax departments via a single point of contact. The system shall enable employers to submit their returns directly through a two-way, fully twoelectronic system. Old system
Time consuming paper-based revenue collection paper Different tax ID numbers and different filing process for each agency

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 New approach System enabling e-filing of returns and e-payment eeof taxes from one site,with electronic confirmation Benefits
Faster electronic process No need for reconciliation Better cash flow control for businesses Redeployment of Government staff to more productive tasks

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G2G Intra- Government activities Intra Developing a solid and robust internal information infrastructure to facilitate electronic communication, information sharing, and collaboration between Government departments. Creating a common architectural framework and common standards for Government-wide IT infrastructure. Government Creating guidelines on implementation and management of IT systems, with a view to facilitating compatibility and interoperability. Creating a common metadata format for sharing and exchange data among Government departments and with the private sector. Aggregating data about citizens and businesses into common repositories. Establishing regional alliances with other Governments for purchasing, warehousing, data sharing and facilitating learning and collaboration among Government employees.
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G2X International Constituents  Tourism development

Portal promoting tourism Online hotel booking, car rentals, etc.


Foreign Investors
Economic and taxation information Company incorporation, clearances, licenses

CoCo-operation on IT infrastructure projects with other provinces and the Federal Government

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Evolution of e-Government eTransformation Govt: Deptt: Transactions Govt: Govt: Deptt: Deptt: Users Information Government Users Online Information for businesses and citizens Department specific services Two way transactions E-procurement for each Govt: Deptt: Users Users Govt: Deptt: Users

Citizen focused approach Integrated services and integrated back office Inter department collaboration Institutional re-organization

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How to pay for e-Governance initiatives e 

   

Reduces spending due to savings in manpower and improved productivity. Takes time to become significant. Increased tax revenues from increased economic activity and better compliance. Particularly true for developing countries. Revenues from add-on services. Requires innovation. addCharging fees to citizens. There are hidden costs in poorly delivered free services. Sharing development and operating costs with private sector partners in return for equity and profit sharing. Sovereign guarantees are important for infrastructure projects.
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Problems with Implementation

 

Most governments have not changed their processes in any way, and instead have automated flawed processes. There is a big gulf between a pretty web site and integrated service delivery. Government budgets and administration tends to be in departmental silos, but e-government cuts across departments. eToo much attention to citizen portals has taken attention away from internal government functioning and govt. to business. Even best in class state and local e-Government solutions have enot gained widespread adoption. Governments often underestimate the security, infrastructure, and scalability requirements of their applications.

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e-Government in Punjab


 

Punjabs efforts show an excellent balance between improving government services, improving government administration, Investing in creating human capital, and creating the environment for attracting external investments. Punjab has shown extremely high creativity and a proactive approach in partnering, creating new institutions (IT Deptt:, PITB), and aggressively promoting its efforts (punjab.gov.pk, lahore.gov.pk) While G2C services and G2G areas show excellent progress, it may be time to focus now on the G2B arena, which is more complex, but may have larger payoffs. It is important to think beyond automation, and towards redesign of the basic workflow within the government. The next generation of e-Government will be not eautomating, but reinventing Government structurally, and functionally.
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Thank You

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