CHAPTER – 1

 Gender: Female? Male?

 Origin: Valley? Outside?
 Religion: Muslim? Christian? Buddhist? Hindu? Others?
 Ethnicity: Lama/Sherpa? Rai/Limbu? Gurung? Magar?
Thakali? Newar? Chhetri? Bahun? Others?
 Employment: Yes? No? “In between” jobs?
 Status: Married? Unmarried? Single? [Children?]
 Living status: Parents? Self?
 Lifestyle: Somewhat private? Social?
 Extracurricular: Games? Music? Movies? Reading?
 Pets: Dogs? Cats? Others?
 Travelled: Abroad, where? Inside Nepal? None?
 Choice: Home Assignments? Class Tests? Both? None?
“People are like fingerprints, unique
in their own ways.”
What Managers Do

Managerial Activities
• Make decisions
• Allocate resources
• Direct activities of others
to attain goals
Where Managers Work
Management Functions

Organizing
Planning

Management
Staffing
Functions

Controlling
Leading
Management Functions (cont’d)
Management Functions (cont’d)
Management Functions (cont’d)

staffing
Decisions on recruiting,
selecting, hiring and training of
employees. It’s success depends
on planning and organising
functions of management
Management Functions (cont’d)
Management Functions (cont’d)
Management Skills
Mintzberg’s Managerial Roles
Mintzberg’s Managerial Roles (cont’d)
Mintzberg’s Managerial Roles (cont’d)
Some definitions of OB:

 “Organizational Behavior is a field of study that

investigates the impact that individuals, groups
and structure have on behavior within
organizations, for the purpose of applying such
knowledge toward improving an organization's
effectiveness,” - Stephen P. Robbins.

 “Organizational Behaviour is the study and

application of knowledge about how people – as
individuals and as groups – act within
organizations,” - Keith Davis & John Newstorm.
 Organisational Behavior

 OB is about what people think, feel, and do in and around

organisations.

 It is directly related with the understanding, prediction, and

control of human behaviour in organisations.

 Organisational behaviour is a field of study that investigates

the impact that individuals, groups, and structure have on
behaviour within organisations for the purpose of applying
such knowledge toward improving an organisation’s
effectiveness.
Why Study OB?
Understand, predict and influence

Whether you are trying to introduce a new marketing strategy,

encourage staff to adopt new information technology, or
negotiate more flexible work arrangements with your boss, you
will find that OB concepts play an important role in performing
your job working more effectively within organization.

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 OB and the Bottom Line

According to one estimate, firms that apply performance

based rewards, employee communication, work-life balance,
and other OB practices have three times the level of financial
success as companies where these practices are absent.

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 Organizational Behaviour studies encompass the
study of organizations from multiple viewpoints,
methods, and levels of analysis. Provides a set of
useful tools;
-at the individual level- interpersonal relations,
- at the group level – group dynamics – formal
teams and informal groups – inter-group relations,
- at the orgn level – inter-organisational groups

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Basic OB Model
Individual
 To understand individual it is essential to know about
attitude, personality, perception and learning.

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Group

Group behaviour is largely influenced by

communication, member of groups and teams, decision
making, conflict and negotiation systems, power and
politics and leadership. At this level of analysis
understanding of these group dynamics is essential to
ensure productivity, performance, norms and
cohesiveness, group satisfaction and group identity for
a manager.

24
Organisational level
Structural dimensions such as distribution of authority and
power, communication, organisational culture provide
perspective for understanding the nature of OB. Independent
organizational variables such as organization structure,
organization design, organisational culture and organizational
change and development will have great impact on work
behavior ( the dependent variables) of employees working in
organisation.

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Contributing Disciplines

Psychology seeks to Sociology studies

measure, explain, people in relation to their
and change fellow human beings
behavior
Social psychology
focuses on the
influence of people
on one another

Political science is the

Anthropology is the
study of the
study of societies
behavior of individuals
to learn about human
and groups within
beings and their activities
a political environment 26
Contributing Disciplines to the OB Field

EXHIBIT 1-3a
Contributing Disciplines to the OB Field (cont’d)

EXHIBIT 1-3b
Contributing Disciplines to the OB Field (cont’d)
Contributing Disciplines to the OB Field (cont’d)
Contributing Disciplines to the OB Field (cont’d)
Challenges and Opportunity for OB
 Responding to Globalization
 Managing Workforce Diversity
 Improving Quality and Productivity
 Responding to the Labor Shortage
 Improving Customer Service
 Helping Employees Balance Work/Life Conflicts
 Stimulation Innovation and Change