Professional Documents
Culture Documents
EFFECTIVE COMMUNICATION
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F.Y.BBI
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GROUP MEMBERS
ANKIT SUMIT SAMIDHA PANKIT MILIND DIKSHA RUCHIKA 08 20 23 26 40 45 47
What is Communication
Art of getting your message across effectively through: first & simplest way Body Language can make or mar Written words reflects importance Visuals leaves greatest impact
Spoken words
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WHY COMMUNICATIONu
to express our emotions achieve joint understanding to get things done pass on and obtain information reach decisions develop relationships
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INFORMAL
7% words
38% style
Conversations, Interviews, Phone Calls, Requests Facial expressions, Actions, GESTURES Voice Tone, Silence, Stance Photographs, Paintings, VISUALS Videos, Film MULTIMEDIA Television, Newspaper, Magazines, Internet
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Sender
Feedback Response
Understanding
Receiver
Perception
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SPEAKING SKILLS
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Speaking
A wise man reflects before be speaks; a fool speaks, and then reflects on what he has uttered.
- French Proverb.
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While Speaking
Take initiative Be polite Be pleasant (smile, jokes) Be clear and concise (tone, accent, emphasis, pronunciation) Cite negative opinions honestly, but in a positive manner Seek Feedback
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LISTENING SKILLS
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Speaking
30%
16% 9%
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Objective of Listening is
to to to to receive information understand effectively enhance clarity empathize
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WRITING SKILLS
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Clarity in Writing
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PRESENTATION SKILLS
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While Presenting
Research (find out facts & figures) Prepare (Introduce, Discuss, Conclude) Rehearse Be confident Present Use proper media
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CONCLUSION
WE TRIED BEST TO SATISFY YOUR EXPECTATIONS. HOPE YOU LIKED IT. WE GOT TO LEARN A LOT FROM THIS PROJECT. THIS WOULD HELP US IN THE FUTURE. THANKYOU FOR GIVING US CHANCE TO PRESENT BEFORE YOU
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THANKYOU
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