Empathy Emotion researchers generally define

empathy as the ability to sense other

people's emotions, coupled with the
ability to imagine what someone else
might be thinking or feeling. ...
Having empathy doesn't necessarily
mean we'll want to help someone in
need, though it's often a vital first
step toward compassionate action.
 Listen actively. Effective listening
must be active. ...

How to Recognize their emotions. Emotions

are important signs along the way to
demonstrate solving problems. ...

empathy Accept their interpretations. ...

Restate the problem. ..

Ways to Improve Your Empathy

 Challenge yourself. Undertake challenging experiences which

push you outside your comfort zone. ...
 Get out of your usual environment. ...
 Get feedback. ...
 Explore the heart not just the head. ...
 Walk in others' shoes. ...
 Examine your biases. ...
 Cultivate your sense of curiosity. ...
 Ask better questions.
don’t say do say

• Good question, let me find out

• I don’t know

• I can’t • I wish we could

• Please hold • Would you mind holding for me no

more than 3 minutes?
• you’ll have to
• We need
• Don’t start with no
• Think before you speak
  Definitely
 Absolutely
 Exactly
 Completely
 fantastic
 Great
 Excellent
 Recommend
 Interesting
 ideal
The simple past is a verb tense that is used to talk about things that happened or existed before now.

-Imagine someone asks what your brother Andrew did while he was in town last weekend.

- Make 7 seven sentences using past

tense review that you may apply on a
call.
Example:

did you Asked your doctor when is the

next appointment?